Megan Cronje
Tshwane
Summary
Detail-oriented professional with extensive product knowledge and a solid background in project management and customer service. Proficient in time management and communication, consistently meeting client expectations and delivering exceptional results. Skilled in leveraging advanced computer skills to streamline processes and enhance operational efficiency. Committed to driving success in dynamic environments with a focus on continuous improvement and client satisfaction.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Voice Engineer
ICTGlobe Management (Pty) Ltd
Centurion
11.2023 - 12.2025
Supplier Relationship Manager
Cartrack (Pty) Ltd
Pretoria
08.2023 - 10.2023
- Maintained and optimised supplier relationships to ensure cost-effective and efficient service delivery.
- Negotiated supplier agreements and resolved contract discrepancies.
- Monitored supplier performance, coordinated service reviews, and implemented improvement plans.
- Supported internal departments in achieving business goals by ensuring supply chain continuity.
- Advised new and existing resellers on product solutions tailored to their specific business requirements.
- Delivered ongoing training and support across multiple platforms to ensure product proficiency and effective usage.
- Communicated updates on new products, features, and enhancements to both end users and resellers, ensuring alignment with evolving business needs.
- Assisted business partners in identifying opportunities to upsell products and services to their end clients, driving revenue growth.
- Configured, maintained, and supported VoIP systems and unified communication platforms.
- Monitored network traffic and resolved voice-related faults to ensure high call quality.
- Collaborated with vendors and technical teams to implement upgrades and troubleshoot issues.
- Provided Tier 2/3 support for escalated client queries and performed diagnostics on SIP trunks and PBX.
Account Manager & Customer Relationship Manager
Telico (Pty) Ltd
Centurion
02.2018 - 08.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Identified key entry points to enhance market penetration and maximize returns.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Monitored and analysed customer feedback to identify opportunities for improvement.
- Ensure a seamless interface between client and agency, and continuously build and maintain the partnership. This includes frequent client interaction.
- Coordinate the development and implementation of the client's new business development plans to ensure the technical team delivers on the set objectives, within budget and on time.
- Responding to requests for new project initiatives.
- Traffic control on workload and create daily production schedules for Technicians and Sales teams.
- Communicate with internal and external teams to provide constructive feedback on account performance and strategies.
- Handle rate and technical enquiries from internal and external stakeholders.
- The point of contact for all queries related to company services and products.
- Provide information on marketing regarding current and potential customer needs, competitive offerings, pricing strategy and programs.
- Assist clients during technical integration process.
- Creating SLA's to meet each client's expectations and ensuring this is met across our admin, account, procurement and technical support department.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Assisted customers with opening accounts and signing up for new services.
- Completed opening and closing functions to meet operational needs.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Taking ownership of complaints and ensuring they are resolved in a timely manner.
- Addressing queries and resolving complaints face to face as well as written communication.
- Reporting and discussing complaints to the necessary departments involved to avoid recurrence.
- Ongoing development of client service standards and ensuring that the standards are implemented across all departments within the company.
- Positively manage change both externally and internally.
- Creating training materials for new services and products for both internal and external stakeholders.
- Providing face to face training on all technical systems the company offers their clients.
- Develop action plans to improve performance and ensuring client satisfaction.
- Strong product knowledge which enables me to make product recommendations based on the client's needs within their given budget.
- Onboarding new team members with production processes.
- Creating, adjusting and maintaining CRM systems according to company and client needs.
- Maximizing customer loyalty and business performance.
Administrative Manager
SynerG Wealth (Pty) Ltd
Centurion
02.2017 - 11.2017
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Analysed data related to administrative costs and spending trends to prepare budgets for personnel.
- Verified customer information for orderly, up-to-date online systems.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
Education
Bachelors Degree - Corporate Communication, Public Relations, Business Management
Varsity College
Tshwane 01.2014 - 11.2016
Matric - undefined
Die Hoerskool Menlo Park
TshwaneSkills
- Proficient computer skills
- Extensive product knowledge
- Active listening skills
- Communication skills
- Project Management Skills
- Meeting client expectations
- Customer Service Skills
- Creative problem-solving skills
- Time Management skills
Certification
- SETA Accreditations, NQF 3, 2022-10-01
- Communication Excellence, 2022-10-01
- SETA Accreditations, NQF 4, 2022-11-01
- Developing Business Potential, 2022-11-01
Accomplishments
- Class representative in Public Relations during our final year of studies at Varsity College
- Nominated for best newcomer in 2018
- Employee of the Year 2025
Languages
English
Afrikaans
Personal Information
- Date of birth: August 31, 1995
- Gender: Female
- Nationality: RSA
- Marital status: Single
References
- Gregorio Fernandes, Core Voice Engineer, Telico (Pty) Ltd, Centurion, Gauteng, 076 117 9729, gregorio.fernandes@gmail.com
- Lindie Maher, CEO, SynerG Wealth, Centurion, Gauteng, 079 884 6360, lindie.maher@gmail.com
Timeline
Voice Engineer
ICTGlobe Management (Pty) Ltd
11.2023 - 12.2025
Supplier Relationship Manager
Cartrack (Pty) Ltd
08.2023 - 10.2023
Account Manager & Customer Relationship Manager
Telico (Pty) Ltd
02.2018 - 08.2023
Administrative Manager
SynerG Wealth (Pty) Ltd
02.2017 - 11.2017
Bachelors Degree - Corporate Communication, Public Relations, Business Management
Varsity College
01.2014 - 11.2016
Matric - undefined
Die Hoerskool Menlo Park