Mechelé Roux

• Analyzed business vision and goals to align project objectives with strategic needs.
• Facilitated workshops with impacted SMEs to identify core business challenges.
• Conducted GAP analysis and engaged stakeholders in discussions to prioritize actions.
• Gathered and documented business requirements from stakeholders and SMEs comprehensively.
• Translated requirements into functional documents for workflow and system integration.
• Collaborated with cross-functional teams to ensure cohesive project execution.
• Performed testing in development environment and led Show and Tell Facilitated stakeholder feedback sessions to gather insights for process improvements.
• Trained UAT personnel on new processes, ensuring production release readiness.
• Supported business operations during initial days of new process implementation.

Retirement Fund administration:

• Maintained personnel records and updated internal databases for efficient document management.
• Calculated benefits and processed payments accurately and timely.
• Supported day-to-day operations, collaborating effectively with team members.
• Facilitated customer, company, and adviser communications to ensure clarity.
• Gathered and organized information for input into digital database.
• Produced reports for forecasting analysis and ad-hoc decision-making support.

• Established and managed towel factory shop, optimizing layout for operational efficiency.
• Oversaw inventory and cash control, ensuring accurate store opening and closing procedures.

• Assisted Raw Material Manager in coordinating material flow to support lean manufacturing initiatives.
• Monitored safety stock levels, implementing order policies to maintain inventory balance and minimize costs.