M. Ebrahim De Escalana
Sales, Subject Matter Expert
Midrand
Summary
Diligent, self-driven and motivated individual with a strong work ethic and a proven ability to thrive under pressure.
Takes pride in meeting deadlines, collaborating effectively with diverse teams and contributing meaningfully to organisational success.
Overview
5
5
years of professional experience
Work History
Collections Agent, Subject Matter Expert
Procera, Connect B.P.S
12.2022 - 10.2025
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Acting as a liaison between businesses and customers to secure payment
- Maintaining professionalism and accurate record-keeping.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
Salesman, Paint Specialist
Bassas Hardware
12.2020 - 12.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Promoted and up-sold products and services to meet needs of customers.
Education
High School Diploma -
Burnwood Secondary
Durban, South Africa 04.2001 -
Skills
Sales
Customer Relations
Problem Solving
Subject Matter Expert
Additional Information
References :
Saras Arjunan (Mentor) - 083 235 1775
Brad Moonsamy - 068 197 1783
Evershan Pillay - 066 285 2715
Timeline
Collections Agent, Subject Matter Expert
Procera, Connect B.P.S
12.2022 - 10.2025
Salesman, Paint Specialist
Bassas Hardware
12.2020 - 12.2022
High School Diploma -
Burnwood Secondary
04.2001 -