Meagan Hoods
Business Development And Account Manager
Johannesburg
Summary
Energetic Relationship Manager proficient at facilitating communication between departments and increasing the quality of service to customers at all levels. Eager to apply experience, leadership, communication and service excellence abilities to dynamic new position. A driven individual and focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with 10 years' experience in Fintech industry.
Overview
13
13
years of professional experience
13
13
years of post-secondary education
3
3
Languages
Work History
Business Development and Account Manager
Green Office
Johannesburg
04.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Attended monthly sales meetings and quarterly sales trainings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Recorded accurate and efficient records in customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Informed customers of promotions to increase sales productivity and volume.
- Onboarded one new client within the first two months and increased current account base with upgrades of 7 devices and 1 additional device
ATM Account Manager
Lesaka Technologies
Johannesburg , South Africa
08.2021 - 09.2023
- Collaborate with development team on ATM services and tasks.
- Generate new business and referral clients in collaboration with various teams.
- Work with Cash and ATMs as well as regional operations managers to facilitate, communicate and deliver personalized solutions to customers within specified deadline.
- Monitor possible issues and concerns carefully and reach out to customers to provide resolution and maintain satisfaction.
- Utilize prospecting techniques to identify potential clients and create opportunities to sell financial services.
- Build and maintain relationships with new and existing clients while providing high level of expertise.
- Develop and cultivate lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Communicate regularly with clients to understand needs, evaluate current products and cross-sell new products.
- Transcend requirements on consistent basis to satisfy customers' needs.
- Support end-to-end process, to retrieve approval for contract documentation.
- Operate in self-directed environment with input to solve problems and implement resolutions.
- Educate customers about ATMs and different product suites offered at Lesaka Technologies.
- Exceed performance metrics for customer service.
- Work with clients to address and respond to client and partnership management issues.
- Provide training to sales agents on product and new developments.
- Communicated with customers to immediately determine and resolve problems, avoiding escalation.
- Maintained strong understanding of competitors mission, offerings and presence in assigned territory.
- Increased revenue by obtaining and securing new accounts while providing value-added services to existing clients.
- Tracked weekly sales to develop senior leadership reports for corrective action planning.
- Frequently visited customers to maintain positive and productive relationships.
- Identified prospective customers and evaluated market potential.
- Provided exemplary level of service to clients, maintaining and improving relationships for future business opportunities.
- Executed complete sales cycle process, from prospecting through to contract negotiations and closing.
- Top performer within the first year of promotion being received
- Closed big corporate client in year 2 with 37 ATMs, onboarded new clients monthly and met target.
Project Manager
Net1 UEPS
Johannesburg, South Africa
02.2017 - 08.2021
- Applied knowledge of industry best practices to improve project management processes.
- Reported project status and financial updates to stakeholders and collected feedback.
- Identified future capacity and capability needs for successful project planning.
- Managed client expectations with professional, considered approach to projects.
- Utilised in-depth knowledge of client contracts to define project scope, objectives and delivery.
- Communicated progress updates to various stakeholders to secure further funding for project activities.
- Liaised with internal organization, clients and suppliers, and maintained open communication lines on project phases
- Devised and prepared back-up plans for high-risk project phases staged for implementation on short notice
- Provided excellent quality assurance to customers to promote best value possible for customer budget
- Interacted with customers to identify preferences and specifications, fostering timeline and budget adherence
- Produced reports and updated customers and senior leaders on progress and roadblocks
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities
- Closely collaborated with project members to identify and quickly address problems
- Compiled information from multiple, reliable sources and uploaded to system
- Led quick-response team formed from experienced staff and quickly confront and resolve complaints and issues.
Administrator
Net1 UEPS
Johannesburg, South Africa
08.2013 - 07.2018
- Used Microsoft Word and other software tools to create documents and other communications.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Improved operations through consistent hard work and dedication.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Increased customer satisfaction by resolving customer dissatisfaction issues.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting and invoicing.
- Delivered POS devices to customer locations within specific timeframes.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
- Serviced and maintained three provinces within South Africa Effective contract managed and monthly invoicing of merchants.
- Controlled electronic customer records, encompassing data entry and administrative functions related to billing and Accounts Receivable (AR).
- Collaborated closely with other managers to smooth and improve office operations.
- Liaised with customers, addressed enquiries, handled meeting requests and answered billing questions to provide outstanding customer care.
- Set up new files and assigned tracking numbers.
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
Key Account and Sales Coordinator
Nashua Central
Johannesburg , South Africa
01.2011 - 08.2013
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked with corporate customers to understand needs and provide excellent service.
- Prepared a variety of different written communications, reports, and documents to ensure smooth operations.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Improved operations through consistent hard work and dedication.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Carried out day-day-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Collaborated with sales teams and key account manager to achieve continual customer satisfaction and sales targets.
- Supported external sales team updating and helping sales activities by proactively calling customers.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
Education
BBA -
Milpark Business School
Cape Town 07.2018 - Current
Management
Milpark Business School
Cape Town 01.2017 - 07.2018
High School Diploma -
Welkom High School
Welkom. Free State 01.1999 - 11.2004
Skills
Team leadership
Preparing contracts
Strong lead development skills
Compliance requirements
Upsell opportunities
Revenue retention
Cross-functional collaboration
Relationship-building
Product training
Goal-oriented
Client Relationship Management
Customer Service
Teamwork and Collaboration
Account development
Account Management
Project Management
Documentation And Reporting
Database Management
Client meetings
Acquiring new customers
Budgeting
Excellent communication skills
Issue resolution
Customer training
Account management
Timeline
Business Development and Account Manager
Green Office
04.2024 - Current
ATM Account Manager
Lesaka Technologies
08.2021 - 09.2023
BBA -
Milpark Business School
07.2018 - Current
Project Manager
Net1 UEPS
02.2017 - 08.2021
Management
Milpark Business School
01.2017 - 07.2018
Administrator
Net1 UEPS
08.2013 - 07.2018
Key Account and Sales Coordinator
Nashua Central
01.2011 - 08.2013
High School Diploma -
Welkom High School
01.1999 - 11.2004