Meagan Curbi Muir
Office Administration Manager
Eldorado Park
Summary
I’m an ambitions, warm, exciting and friendly women, who adapts great to change and that can take any challenge thrown at me, I’m very hard working I’m hungry for success and always open to learn more very fast learner and has great team spirit.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
5
5
Certifications
2
2
Language
Work History
Office Manager
Moja Sibiya Attorneys Inc.
01.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Call Agent
Nedbank LTD
11.2021 - 10.2022
- As a Call agent:
- Obtains client information by answering telephone calls; verifying information. Determines eligibility by comparing client information to requirements. Establishes policies by entering client information; confirming pricing.
- Avaya call system
- Block lost or stolen cards when clients call in to report them log cases and also assist clients with regards to their accounts and credit cards.
- Nedbank opportunity and Lead Sales
- Sales agent on FAIS(under supervision) selling all products
- Servicing all clients on all Nedbank main bank clients
Call Agent, Acting coach, Acting Team leader and Trainer
Nedbank LTD
01.2008 - 12.2012
- As a Call agent:
- Obtains client information by answering telephone calls; verifying information. Determines eligibility by comparing client information to requirements. Establishes policies by entering client information; confirming pricing.
- Avaya call system
- Block lost or stolen cards when clients call in to report them log cases and also assist client with regards to their accounts and credit cards.
- Nedbank opportunity and Lead Sales
- As a Coach
- I would perform Quality Assurance ratings on the team’s inbound and outbound calls and provide feedback.
- Appropriate assistance is provided to area staff as needed.
- As a Team Leader
- Responsible for interim management of a team.
- Ensure individual agents were performing against targets, while reviewing their performance and coaching them to do so.
- Within the Team lead role I was stationed as a training instructor to introduce and provide full training and system walkthroughs for new products Nedbank within the department/division.
- Provided training to new on boarded Staff.
Call Agent
Vodacom contact center
09.2006 - 12.2007
- Assisted clients with all the Mobile account and data enquiries. Such as balance, recharge vouchers
- Performed functions efficiently, effectively, and accurately in accordance with established policies, standards, and security procedures.
- Solving Customer problems and complaints promptly and professionally
- Avaya call system
- Accurately completing information about Company products and services that are provided to customers.
Education
Grade 12 - English (HG), Afrikaans (HG) Mathematic (SG), Accounting (HG), Business Economics (SG) and Economics (HG)
Willow Crescent Secondary School
01-2005
Skills
Good interpersonal skills
Confident communicator
Willingness to learn and work well under pressure
Customer service
Administrative support
Data entry
Office management
Staff management
Office administration
Organizational skills
Scheduling
Database administration
Human resources
Event coordination
Meeting planning
Travel coordination
Document management
Customer relations
Report writing
Clear oral/written communication
Team bonding
Training and coaching
Administrative oversight
Employee training
Team building
Written communication
Certification
Certificate in Basic Vegetable production, Buhle Farmers Academy, Year completed: 2014
Community Service
Essp (Extra school support program) Boekenhout primary school/Department of education, Assistant teacher, 2015-08, 2016-07
PERSONAL PARTICULARS
- Surname: Muir
- First names: Meagan
- Date of Birth: 28 May 1986
- Identification No: 8605280113083
- Marital Status: Single
- Gender: Female
- Nationality: South African
- Home Language: English, Afrikaans
- Language Proficiency: English, Afrikaans
- Driver’s License: No
- Residential Address: 50 Heinkle Road, Extension 1 Eldorado Park, 1813
- Cell number: 083 766 6589
- Email: meagancmuir@gmail.com
Languages
English
Advanced (C1)
Afrikaans
Intermediate (B1)
Timeline
Office Manager
Moja Sibiya Attorneys Inc.
01.2023 - Current
Call Agent
Nedbank LTD
11.2021 - 10.2022
Call Agent, Acting coach, Acting Team leader and Trainer
Nedbank LTD
01.2008 - 12.2012
Call Agent
Vodacom contact center
09.2006 - 12.2007
Grade 12 - English (HG), Afrikaans (HG) Mathematic (SG), Accounting (HG), Business Economics (SG) and Economics (HG)
Willow Crescent Secondary School