Mduduzi Timothy Kunene
Johannesburg
Summary
Dynamic Technical Business Development Manager with expertise in driving market penetration and revenue growth. Leads cross-functional teams to develop and execute strategic plans, enhancing product marketability and optimising customer engagement. Delivers measurable results through innovative marketing campaigns and effective relationship management.
Overview
18
18
years of professional experience
Work History
Technical Business Development Manager
Philgrace Group
11.2019 - Current
- Produced clean, error-free newsletters and social media posts to share current sales information.
- Oversaw administrative team enabling front-line sales professionals to achieve quotas.
- Monitored regulatory changes and industry standards to advise on compliance and risk management strategies.
- Established pricing and delivery terms based on current market trends and costs.
- Selected, trained and performance-managed staff to handle high workload with ambitious targets.
- Implemented CRM systems to track client interactions and sales pipeline, improving efficiency and customer service.
- Tracked sales, click-through rates and conversion rates by marketing campaign for comparison.
- Oversaw maintenance of client notes on internal CRM system to facilitate future strategies and key results.
- Provided expert advice and consultancy on business development practices, contributing to the company's reputation as an industry leader.
- Led cross-functional teams to develop and implement strategic plans for market penetration and growth.
- Analysed current strategies for strengths and weaknesses and adjusted approaches to maintain sales trajectory.
- Streamlined internal processes to improve operational efficiency and reduce costs.
- Enhanced product marketability and improved profits with optimum targeting on sales and marketing strategies.
- Created fresh, engaging and compelling copy for marketing and promotions.
- Organised industry networking events, enhancing brand visibility and fostering professional relationships.
- Delivered presentations and pitches to potential investors and stakeholders, effectively communicating business value.
- Set budget and monitored expenses to run profitable department.
- Assessed market conditions for potential opportunities and risk factors impacting promotional strategies.
- Developed innovative marketing campaigns to drive substantial sales.
- Conducted comprehensive business reviews to evaluate revenue performance and identify areas for improvement.
- Coordinated with design, project management and production teams to delivery timely support to planned campaigns.
- Implemented seasonal and special discounts, driving customer engagement through promotions.
- Used Facebook, Instagram and YouTube to promote products and events.
- Maintained detailed record of sales activities and compared trends to identify underserved areas and opportunities for improvement.
- Managed project timelines and budgets, ensuring successful completion of business development initiatives.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Augmented sales value by upselling and cross-selling new products and services to existing customers.
- Participated in trade shows and conferences, representing the company and engaging with potential clients.
- Conducted detailed market research to inform business decisions and strategic direction.
- Researched trends to gather data and implement innovative strategies.
- Coordinated with marketing teams to develop promotional materials and campaigns for target markets.
- Prepared reports and presentations detailing business development activities and outlining new initiatives.
- Collaborated with product development teams to align offerings with market needs and opportunities.
- Identified cross-selling opportunities through ongoing customer needs analysis.
- Analysed market trends and competitor activities to identify opportunities for business expansion.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
- Enhanced working relationships by participating in team-building activities.
- Picked up additional tasks to aid team success.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Actively listened to customers to fully understand requests and address concerns.
Business Development Manager
SSG Consulting
10.2014 - 03.2019
- Developed business plans to establish revenue and growth.
- Closed long-term agreements through skilful negotiation.
- Created short-term and long-term goals for business team to achieve objectives.
- Planned and developed winning strategies to increase sales, expand territories and boost market positioning.
- Created effective marketing, sales and promotional initiatives to drive revenue.
- Built new business partnerships to drive customer acquisition and generate revenue.
- Negotiated contracts with new clients, securing profitable deals and expanding the company's client base.
- Managed escalated client enquiries with exceptional professionalism and enthusiasm to maintain trust and reliability.
- Optimised sales methods to best acquire, develop and retain customers.
- Developed and executed go-to-market strategies for new products and services, achieving targeted sales objectives.
- Fostered long-term relationships with key clients, suppliers, and partners to support business objectives.
- Analysed market trends and competitor activities to identify opportunities for business expansion.
- Identified cross-selling opportunities through ongoing customer needs analysis.
- Collaborated with product development teams to align offerings with market needs and opportunities.
- Prepared reports and presentations detailing business development activities and outlining new initiatives.
- Surpassed sales and customer service targets, consistently exceeding established KPIs.
- Researched prospective clients to develop and execute cold call lists.
- Produced quotes and proposals to provide value and benefits to prospective clients.
- Attended conferences and trade association meetings to represent company, build industry networks and promote new product lines.
- Evaluated team performance to identify areas requiring improvement.
- Coordinated with marketing teams to develop promotional materials and campaigns for target markets.
- Researched trends to gather data and implement innovative strategies.
- Conducted detailed market research to inform business decisions and strategic direction.
- Participated in trade shows and conferences, representing the company and engaging with potential clients.
- Augmented sales value by upselling and cross-selling new products and services to existing customers.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Managed project timelines and budgets, ensuring successful completion of business development initiatives.
- Maintained detailed record of sales activities and compared trends to identify underserved areas and opportunities for improvement.
- Coached and trained staff to comply with company policy and procedures.
- Prepared pricing strategies aligned with budget to meet needs of customers.
- Executed successful marketing events, open houses and display shows for products.
- Produced detailed monthly and yearly financial reports for senior management.
- Monitored competitors through multi-channel research strategies to best capitalise on market gaps or anticipate changes in customer interests.
- Compiled and analysed sales data to report on performance and plan future sales strategies.
- Used Facebook, Instagram and YouTube to promote products and events.
- Implemented seasonal and special discounts, driving customer engagement through promotions.
- Coordinated with design, project management and production teams to delivery timely support to planned campaigns.
- Conducted comprehensive business reviews to evaluate revenue performance and identify areas for improvement.
- Developed innovative marketing campaigns to drive substantial sales.
- Assessed market conditions for potential opportunities and risk factors impacting promotional strategies.
- Set budget and monitored expenses to run profitable department.
- Delivered presentations and pitches to potential investors and stakeholders, effectively communicating business value.
- Organised industry networking events, enhancing brand visibility and fostering professional relationships.
- Created fresh, engaging and compelling copy for marketing and promotions.
- Enhanced product marketability and improved profits with optimum targeting on sales and marketing strategies.
Business Development Assistant
Boston Consulting Group
07.2009 - 04.2014
- Prepared detailed reports on business development activities and results for management review.
- Assisted in managing the CRM database to ensure accurate tracking of client interactions.
- Demonstrated expertise in MS Office, with outstanding proficiencies in PowerPoint, Excel and SharePoint.
- Maintained up-to-date, comprehensive CRM systems, aiding sales lifecycle monitoring and progression.
- Monitored industry trends to advise on potential impacts on business strategies.
- Used outstanding persuasion and negotiation skills to increase client spending against business development targets.
- Negotiated and closed deals with new clients, ensuring alignment with company pricing policies and revenue targets.
- Researched prospective clients to develop and execute cold call lists.
- Closed long-term agreements through skilful negotiation.
- Created effective marketing, sales and promotional initiatives to drive revenue.
- Conducted market research to identify new business opportunities and potential clients.
- Utilised CRM systems to track communications, opportunities, and sales prospects efficiently.
- Took messages from clients and relayed them to relevant staff promptly.
- Coordinated with marketing teams to develop targeted campaigns that support business development objectives.
- Used extensive sales and marketing experience to offer expert advice in business improvement strategy.
- Assisted associated departments with clerical and administrative support.
- Pitched and presented innovative campaigns to new and existing clients for enhanced profit opportunity.
- Helped staff with special projects by setting up schedules and organising resources.
- Sat in on meetings, hearings and conferences to document activities.
- Photocopied and printed documents on behalf of clerical support teams.
- Maintained organised calendar covering team meetings, trips and appointments.
- Trained and mentored junior administrative team members in procedures.
- Connected with professionals in outside offices and distant locations to coordinate work.
- Used technical and detailed information to prepare comprehensive reports.
- Researched issues and compiled reports, presentations and summaries from data.
- Sourced vendors for supply, office equipment and facilities maintenance needs.
- Analysed competitor activities and market trends to inform strategic planning and positioning.
- Arranged supplies and spaces for staff meetings and trips.
- Conducted regular performance analysis to assess the effectiveness of business development strategies and identify areas for improvement.
- Engaged in contract negotiations, applying keen attention to detail to safeguard company interests and maximise profitability.
Business Developer
V3 Consulting Engineers
05.2008 - 05.2009
- Used data to build strategies for targeting specific markets and consumer demographics.
- Cold called and spoke to clients about product offerings and services.
- Managed customer relationships through regular follow-ups, addressing queries and feedback.
- Conducted market research to identify new business opportunities and potential clients.
- Developed compelling pitches and presentations for prospective clients, showcasing company services.
- Researched trends to gather data and implement innovative strategies.
- Maintained an up-to-date knowledge of industry trends and advancements.
- Contributed to the development of business strategy documents, underlining growth opportunities.
- Organised industry networking events, enhancing brand visibility and fostering professional relationships.
- Assisted in negotiating contracts with new clients, focusing on beneficial terms for both parties.
Skills
- Client relationship management
- Market analysis
- Strategic planning
- Negotiation strategies
- CRM implementation
- Risk assessment
- Sales forecasting
- Business strategy development
- Cross-functional collaboration
- Data-driven decision making
- Team leadership
- Effective communication
- Customer engagement
- Revenue generation
- Performance management
- Customer service excellence
- Positive attitude
- Creative thinking
- Relationship development
- Customer Service
- Customer relations
- Decision making
- Time-management
- Sales and market development
- Active listening
- B2B client management
Timeline
Technical Business Development Manager
Philgrace Group
11.2019 - Current
Business Development Manager
SSG Consulting
10.2014 - 03.2019
Business Development Assistant
Boston Consulting Group
07.2009 - 04.2014
Business Developer
V3 Consulting Engineers
05.2008 - 05.2009