Summary
Overview
Work History
Education
Skills
Languages
Experiences Skills
Names
Personal Information
Id No
Physical Address
References
Hobbies and Interests
Disclaimer
Timeline
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Mduduzi Shabangu

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Motivated professional with extensive experience in customer service, sales and administrative tasks. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through [Number] years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.

Overview

8
8
years of professional experience

Work History

Admin Assistant

Department of Primary Health
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Data Capture (Tier .Net) ART/TB TIER .NET

Anova Health Institute (NGO)
Johannesburg
09.2018 - 05.2024
  • Maintained confidentiality of sensitive information while handling various types of documents, including financial records and personal details.
  • Achieved a reputation for excellence in customer service due to exceptional communication skills and the ability to handle sensitive information with discretion and professionalism.
  • Organized electronic filing systems efficiently, allowing for easy retrieval of archived documents when necessary.
  • Collaborated with IT department to resolve technical issues impacting data capture processes, ensuring minimal downtime or delays.

Data Capture (Tier .Net) /TB TIER .NET

Department of Primary Health
Johannesburg
06.2016 - 06.2018
  • Assisted in training new hires on company-specific software programs, policies, and procedures related to data capture tasks.
  • Enhanced data accuracy by meticulously reviewing and verifying information before inputting into the system.
  • Facilitated seamless communication between departments by accurately capturing customer service requests and forwarding them to appropriate teams.
  • Collaborated with IT department to resolve technical issues impacting data capture processes, ensuring minimal downtime or delays.
  • Proactively identified opportunities for process improvement within the data capture team, proposing solutions that led to increased efficiency levels.
  • Maintained confidentiality of sensitive information while handling various types of documents, including financial records and personal details.
  • Achieved a reputation for excellence in customer service due to exceptional communication skills and the ability to handle sensitive information with discretion and professionalism.
  • Streamlined data entry processes for increased efficiency and reduced errors with diligent attention to detail.
  • Increased productivity through the implementation of efficient data entry techniques and keyboard shortcuts.
  • Contributed to improved quality control measures by identifying discrepancies in captured data and implementing corrective actions.
  • Maintained a thorough understanding of industry terminology relevant to assigned sectors, facilitating accurate interpretation and translation of complex documentation into useful datasets.
  • Ensured timely completion of tasks by prioritizing high-volume projects and meeting strict deadlines.
  • Supported team members in managing workloads, collaborating on projects, and sharing knowledge of data capture best practices.
  • Participated in regular audits of completed work to maintain high standards of accuracy and consistency across all projects.
  • Demonstrated strong time-management skills by consistently meeting or exceeding daily targets for data entry speed and accuracy.
  • Provided support to colleagues during periods of high workload, ensuring all projects were completed on time without sacrificing quality standards.
  • Contributed to a positive work environment through active participation in team meetings, sharing ideas about how to optimize workflows and troubleshoot challenges effectively.
  • Organized electronic filing systems efficiently, allowing for easy retrieval of archived documents when necessary.
  • Demonstrated adaptability when switching between multiple software platforms for different client projects without compromising precision or speed.
  • Gathered and submitted observational information in addition to required data points.
  • Conducted surveys and documented all responses.
  • Uploaded or transmitted data using secure protocols.
  • Collected [Type] and [Type] information at various locations.
  • Acquired roadway data for state and federal agencies.
  • Managed and organized documents for data entry tasks.
  • Coded and processed applications into required electronic formats.
  • Conducted audits of existing data entry processes.
  • Built and maintained tracking databases for variety of measuring aspects.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Compared transcribed data with source document to detect and correct errors.
  • Evaluated source documents to locate needed information.
  • Developed and implemented data entry operations.
  • Utilized techniques for increasing data entry speed.
  • Assisted with developing data entry processes.
  • Analyzed current data records to provide detailed reports.
  • Delivered efficient daily assignment schedules based on [Type] factors to optimize team performance.
  • Used computer software to store and retrieve data.
  • Checked for accuracy by verifying data and records.
  • Updated and maintained customer information, documents and records.
  • Followed data entry protocols, rules and regulations.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Created spreadsheets for more efficient recordkeeping.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

Ground breaker (Peer Educator AYFS)

Lovelife (NGO)
01.2016 - 05.2016
  • Conducted regular equipment audits, recommending replacements or upgrades when necessary for optimal functionality.
  • Reduced equipment downtime by promptly identifying and addressing mechanical issues.
  • Collaborated with team members to complete projects on time and within budget constraints.
  • Contributed valuable insights during team meetings regarding process improvements for increased productivity.
  • Spearheaded initiatives to upgrade existing breakers for enhanced reliability and performance.
  • Assisted engineers in designing custom breaker solutions tailored to specific project needs.
  • Implemented preventative maintenance programs that extended the life of essential breaker components.
  • Fostered a positive work environment through teamwork, open communication channels, and proactive problem-solving approaches.
  • Excelled at communicating with clients about project requirements and progress updates, fostering strong relationships.
  • Performed emergency repairs on-site, minimizing disruption to workflow.
  • Delivered consistent results under high-pressure situations by effectively prioritizing tasks.
  • Optimized breaker performance with thorough cleaning and lubrication procedures.
  • Enhanced breaker efficiency by maintaining equipment and performing regular inspections.
  • Provided technical support to colleagues, troubleshooting issues as they arose during project execution.
  • Maintained laboratory safety by demonstrating equipment and techniques.
  • Taught courses under guidance of senior instructors.
  • Shared important information with students concerning upcoming assignments and tests.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.
  • Handled class records for attendance, assignment grades and course participation scores.
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Mentored and tutored individual students needing additional help.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Increased operational efficiency by training new employees on breaker systems and best practices.
  • Streamlined work processes for increased productivity with proper breaker usage techniques.
  • Maintained detailed records of all breaker-related activities, assisting in future planning and decision-making processes.
  • Consistently met or exceeded company targets related to production rates or deadlines while maintaining high-quality output standards.
  • Improved safety standards, resulting in fewer workplace accidents, through rigorous adherence to protocols and guidelines.

Education

NQF LEVEL 3, INTRODUCTION TO BASCI WORD US 117924; BASIC EXCEL US116945; BASIC INTERNET US 116945 -

MILIMO TRAINING (PTY) LTD, Sekano-Ntoane Secondary

Skills

  • Working under pressure
  • Hardworking
  • Telephone etiquette skills
  • Confident
  • Strong personality
  • Time management (meeting of deadline)
  • Social able with dealing with varies of people
  • Good facilitation & communication skills
  • Innovative in team work
  • Good in delivering information and listening skills
  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Professional Communication
  • Database entry
  • Scheduling and calendar management
  • Deadline-oriented
  • Records Management
  • Professional and mature
  • Data Collection
  • Data Management
  • Spreadsheets
  • Microsoft PowerPoint
  • Multi-line phone proficiency
  • Records administration
  • Event Coordination
  • Spreadsheet Management
  • Confidential Document Control
  • Complex Problem-Solving
  • Social media knowledge

Languages

English, Xhosa, Swati, Sotho

Experiences Skills

  • LOVE LIFE, Administrative & organizational skills, Monitoring, implementation, managing and controlling reports and projects, Organized, analytical and excellent data interpretation skills, Communicating and supplying information on Customer Service (Customer Care), Morning health talks and afternoon at the clinic with various topics like TB/HIV, SITs safe use of condoms, health lifestyle etc., Problem solving and solutions, Conducting AYFS SESSIONS FROM in the Afternoon, facilitation and Report writing skills, Organizing Events for youth dialogues, debates and health awareness, Receiving and making of calls
  • COJ ADMIN ASSI /DATA CAPTURER, Computer literacy in MS Office Packages & BASIC EXCEL, Data collecting and filing maintenance, Financial and marketing matters, Receiving and making calls, Problem-solving and solutions, Forming & Cohorting of Adherence Clubs, RPCS consent form, club registers, cohorting SOP, Appointment cards, CCMDD SOPs, CCMDD/CDU, SFLA facility clubs, and fast lane queues scripts,, Administrative & organizational skills, Monitoring, implementing, managing, and controlling reports and projects, Organized, analytical, and excellent data interpretation skills, Trained on E-health Information Systems, Pharmacy & EMERGENCY ROOM Management receiving of Medication and packing them according to SOP of SAFE ADMINISTRATION OF MEDICINES FOFO (FIRST IN FIRST OUT), Assistant Ops in preparation of regional/provincial/locate assessments, Ideal Clinic, Ohsc, National CORE Standards
  • ANOVA HEALTH INSTITUE, DATA CAPTURER, Capture data from available records into the required formats e.g. databases, table, and spreadsheet., Verify query missing data and errors observed during data entry, Review and validate all data from the records, Submit data Make regular backups of data, Update registers and statistics, Keep and maintain records and files, Ensure records and files are properly sorted and secured, Provide information to components, Problem-solving and solutions, Collate and organize data into relevant data tools as required by the project, including data from NHLS, facilities, and routine data., Assist in making sure all VL updates are captured on TIER.net., Assist the M&E Coordinator to manage monthly data reports from project staff, particularly the CLOs., Implement and report on Data Quality Improvement Projects., Support the M&E Coordinator to improve routinely collected data e.g. DHIS data at PASP facilities, by participating in data audits and data improvement activities, including training., Assist the M&E Coordinator to collate and analyse monthly data reports from project staff, particularly the CLOs., Assist with submission TIER export and dispatch weekly (Cluster facilities)., Data cleaning (interrogations) at the facility level., Safe storage of monthly backups, dispatches, and Monthly reports.
  • ANOVA HEALTH INSTITUE, DATA CAPTURER with M&E Officer's roles and responsibilities, Responsible work experience in designing, establishing, and managing monitoring and evaluation systems, ensuring data quality, and managing data-intensive, performance-based programs, preferably large-scale PEPFAR-funded programs., Management experience focused on operationalizing performance indicators and, preferably, working within/extracting data from DATIM, TIER.Net, DHIS, etc., Demonstrated experience in leading and motivating a technical team composed of several interdisciplinary technical experts, and being adept at managing competing deadlines and priorities., Demonstrated ability to work across business units, capture, and disseminate lessons learned to ensure the continual improvement of data collection processes and outputs., Provide training and mentoring for CO staff., Ensure the application of CARE's Humanitarian Accountability Framework., Ensure adequate resources are allocated in project budgets to cover M&E-related activities, including monitoring reviews, external evaluations, Monitor implementation of M&E systems for emergency response and support technical advice where necessary., Promote and guide quality in the emergency program, and ensure critical gaps are identified and addressed.

Names

Mduduzi Innocent

Personal Information

  • Citizenship: South African
  • Date of Birth: 06/13/93
  • Gender: Male

Id No

9306135228080

Physical Address

162/70 UMfolozi Street, Senaoane, Soweto, 1818

References

  • Rosemary Fillis -Vd Berg, Act HOD ANC Department (HILLBROW CHC CLINIC), Department of Primary Health, 073 430 9649
  • Bellah Ramodise, TB Coordinator, Department of Primary Health, 082 373 8888, 011 725 6651
  • Khansani Chauke, Project Manager (HILLBROW CHC CLINIC), Anova Health Institute (NGO), 082 433 8691
  • Abram Mokgele, M & E Officer Manager (HILLBROW CHC CLINIC), Anova Health Institute (NGO), 072 544 2195

Hobbies and Interests

  • Reading & empowering myself with effective knowledge
  • Researching about new things

Disclaimer

I HEREBY PLEDGE THAT EVERYTHING STATED ABOVE IS CORRECT AND EFFECTIVE CURRICULUM VITAE OF MDUDUZI INNOCENT SHABANGU

Timeline

Data Capture (Tier .Net) ART/TB TIER .NET

Anova Health Institute (NGO)
09.2018 - 05.2024

Data Capture (Tier .Net) /TB TIER .NET

Department of Primary Health
06.2016 - 06.2018

Ground breaker (Peer Educator AYFS)

Lovelife (NGO)
01.2016 - 05.2016

Admin Assistant

Department of Primary Health

NQF LEVEL 3, INTRODUCTION TO BASCI WORD US 117924; BASIC EXCEL US116945; BASIC INTERNET US 116945 -

MILIMO TRAINING (PTY) LTD, Sekano-Ntoane Secondary
Mduduzi Shabangu