Mduduzi Phiri
Sales & Administration
Johannesburg South
Summary
Good day, my name is Mduduzi Phiri. I am a driven and dedicated professional with extensive experience in customer service, administration, and sales. I am highly skilled in creating and implementing efficient processes, problem-solving, and building strong business relationships. I am eager to leverage my expertise to contribute to the success of a dynamic organization. Recognized for a high level of commitment and excellent ability to build strong, meaningful business relationships with customers, agents, and staff. I've got a certificate in Business Administration at NQF level 4. Managerial experience
Top agent at Bidvest Bank for Bid-send campaign
Overview
9
9
years of professional experience
Work History
Direct Sales Agent
Bidvest Bank
11.2025 - Current
- Boosted sales revenue by identifying customer needs and providing tailored product recommendations.
- Expanded clientele base by actively prospecting new customers via phone calls, emails, and door-to-door visits.
- Managed customer accounts efficiently, ensuring timely updates on orders, payments, and delivery status.
- Improved team morale and performance by sharing best practices and offering support to fellow sales agents.
- Leveraged excellent communication skills to present product features and benefits persuasively, driving higher conversion rates.
- Facilitated smooth transactions for clients by addressing concerns promptly and professionally.
- Developed strong rapport with clients through consistent follow-up, resulting in increased repeat business.
- Contributed to company growth by consistently meeting or exceeding monthly sales targets.
Customer Service
Metrobus
04.2025 - 10.2025
- Handled incoming client calls
- Dealt with problem resolution related to bus trips and tickets
- Forwarded necessary calls to various management members.
Co-Activate
MTN- Online Sales
12.2024 - 03.2025
- Handling recruitment of new agents, training and coaching of new agents on the dialing system. Uploading of new leads on a daily basis and ensuring sales are up to date.
- Staff Management: Assisting in hiring and training new agents.
- Scheduling staff shifts and managing labor costs. Monitoring sales leads and uploading leads on a regular.
- Conducting regular sales checks and identifying discrepancies.
Manager / Sales agent
Live Life People
02.2024 - 09.2024
- Handling recruitment of new agents, training and coaching of new agents on the dialing system. Uploading of new leads on a daily basis and ensuring sales are up to date.
- Staff Management: Assisting in hiring and training new agents.
- Scheduling staff shifts and managing labor costs. Monitoring sales leads and uploading leads on a regular.
- Conducting regular sales checks and identifying discrepancies.
Lead Generation
3 Way Marketing
03.2023 - 08.2023
- Actively contacting potential insurance clients (generated through initial marketing efforts) to qualify their interest, understand their needs, and "warm them up" for a more in-depth sales conversation with a dedicated agent.
- Assist customers with health insurance or medical cover quotations.
- Follow internal processes to ensure all identification is provided.
- Ensure customers are advised of terms and conditions.
- Compile end-of-day reports with all agreements.
- Compile monthly reports as per manager’s instructions.
- Dial outbound calls and transfer to sales consultants for quotations.
- Handle health insurance or medical aid inbound calls and transfer to the relevant department.
General Worker
Rosettenville Pawn Shop
03.2017 - 08.2018
- Assist customers with selling and purchasing of products.
- Test gadgets and items before either pawning or selling.
- Carry and transport items pawned, sold and purchased to store room.
Education
Bachelor of Science - Coaching and human movement sciences
North West University
North West01.2026
Bachelor of Arts - International Relations
University of Johannesburg
Johannesburg 01.2022
Matric (Grade12) -
The Hill High School
Johannesburg South 01.2016
Skills
Microsoft Office
References
- Bridget, Mavuso, HR, 0845500002, Metrobus
- Waseem, Govender, Trainer, +27 11 529 4620, Co-Activate
- Maria, Dhlomo, CEO, 072 900 5605, Live Life People
- Vanessa, Nkosi, Trainer /Team Leader, 27 61 136 6338, 3 Way Marketing
Courses
- Business Administration NQF4 2019
- Dip. Sports Management 2017
Timeline
Direct Sales Agent
Bidvest Bank
11.2025 - Current
Customer Service
Metrobus
04.2025 - 10.2025
Co-Activate
MTN- Online Sales
12.2024 - 03.2025
Manager / Sales agent
Live Life People
02.2024 - 09.2024
Lead Generation
3 Way Marketing
03.2023 - 08.2023
General Worker
Rosettenville Pawn Shop
03.2017 - 08.2018
Bachelor of Science - Coaching and human movement sciences
North West University
Bachelor of Arts - International Relations
University of Johannesburg
Matric (Grade12) -
The Hill High School