Mduduzi Phiri
Sales & Administration
Johannesburg South
Summary
Good day, my name is Mduduzi Phiri. I am a driven and dedicated professional with extensive experience in customer service, administration, and sales. I am highly skilled in creating and implementing efficient processes, problem-solving, and building strong business relationships. I am eager to leverage my expertise to contribute to the success of a dynamic organization. Recognized for a high level of commitment and excellent ability to build strong, meaningful business relationships with customers, agents, and staff. I've got a certificate in Business Administration at NQF level 4. Managerial experience
Top agent at Bidvest Bank for Bid-send campaign
Overview
9
9
years of professional experience
Work History
Direct Sales Agent
Bidvest Bank
11.2025 - Current
- Boosted sales revenue by identifying customer needs and providing tailored product recommendations.
- Expanded clientele base by actively prospecting new customers via phone calls, emails, and door-to-door visits.
- Managed customer accounts efficiently, ensuring timely updates on orders, payments, and delivery status.
- Improved team morale and performance by sharing best practices and offering support to fellow sales agents.
- Leveraged excellent communication skills to present product features and benefits persuasively, driving higher conversion rates.
- Facilitated smooth transactions for clients by addressing concerns promptly and professionally.
- Developed strong rapport with clients through consistent follow-up, resulting in increased repeat business.
- Contributed to company growth by consistently meeting or exceeding monthly sales targets.
Customer Service
Metrobus
04.2025 - 10.2025
- Handled incoming client calls
- Dealt with problem resolution related to bus trips and tickets
- Forwarded necessary calls to various management members.
Co-Activate
MTN- Online Sales
12.2024 - 03.2025
- Handling recruitment of new agents, training and coaching of new agents on the dialing system. Uploading of new leads on a daily basis and ensuring sales are up to date.
- Staff Management: Assisting in hiring and training new agents.
- Scheduling staff shifts and managing labor costs. Monitoring sales leads and uploading leads on a regular.
- Conducting regular sales checks and identifying discrepancies.
Manager / Sales agent
Live Life People
02.2024 - 09.2024
- Handling recruitment of new agents, training and coaching of new agents on the dialing system. Uploading of new leads on a daily basis and ensuring sales are up to date.
- Staff Management: Assisting in hiring and training new agents.
- Scheduling staff shifts and managing labor costs. Monitoring sales leads and uploading leads on a regular.
- Conducting regular sales checks and identifying discrepancies.
Lead Generation
3 Way Marketing
03.2023 - 08.2023
- Actively contacting potential insurance clients (generated through initial marketing efforts) to qualify their interest, understand their needs, and "warm them up" for a more in-depth sales conversation with a dedicated agent.
- Assist customers with health insurance or medical cover quotations.
- Follow internal processes to ensure all identification is provided.
- Ensure customers are advised of terms and conditions.
- Compile end-of-day reports with all agreements.
- Compile monthly reports as per manager’s instructions.
- Dial outbound calls and transfer to sales consultants for quotations.
- Handle health insurance or medical aid inbound calls and transfer to the relevant department.
General Worker
Rosettenville Pawn Shop
03.2017 - 08.2018
- Assist customers with selling and purchasing of products.
- Test gadgets and items before either pawning or selling.
- Carry and transport items pawned, sold and purchased to store room.
Education
Bachelor of Science - Coaching and human movement sciences
North West University
North West01.2026
Bachelor of Arts - International Relations
University of Johannesburg
Johannesburg 01.2022
Matric (Grade12) -
The Hill High School
Johannesburg South 01.2016
Skills
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
CRM Blue
Cloud Analysis and critical thinking
Planning and Coordination
Business process mapping
Test case scenarios
Gap analysis Organization and Time Management
Effective communication
Written Communication
Teamwork and Collaboration
Self-Motivated Management Experience
References
- Bridget, Mavuso, HR, 0845500002, Metrobus
- Waseem, Govender, Trainer, +27 11 529 4620, Co-Activate
- Maria, Dhlomo, CEO, 072 900 5605, Live Life People
- Vanessa, Nkosi, Trainer /Team Leader, 27 61 136 6338, 3 Way Marketing
Courses
- Business Administration NQF4 2019
- Dip. Sports Management 2017
Timeline
Direct Sales Agent
Bidvest Bank
11.2025 - Current
Customer Service
Metrobus
04.2025 - 10.2025
Co-Activate
MTN- Online Sales
12.2024 - 03.2025
Manager / Sales agent
Live Life People
02.2024 - 09.2024
Lead Generation
3 Way Marketing
03.2023 - 08.2023
General Worker
Rosettenville Pawn Shop
03.2017 - 08.2018
Bachelor of Science - Coaching and human movement sciences
North West University
Bachelor of Arts - International Relations
University of Johannesburg
Matric (Grade12) -
The Hill High School