Summary
Overview
Work History
Education
Skills
Accomplishments
Attributes
Educationbackground
Ethnicity
References
Timeline
Generic

Mduduzi Ndlovu

IT Business Analyst
Johannesburg

Summary

Strategy focused professional with demonstrated ability to co-ordinate, organize, manage projects, support projects, products and processed with experience of over 7 years.

Overview

2025
2025
years of professional experience

Work History

Manager (IT Business Analyst)

Deloitte
08.2024 - Current
  • Project Management and Implementation
  • Understanding the business requirements through a structured process
  • Testing and validating the functionality of the technical solution against the business requirements
  • Interfacing between the business client and development team with regards to the business functional requirements.
  • Ensuring that business requirements are delivered in the implemented solution.
  • Working with multiple teams that require deep integration solutions.
  • Providing technical support and consulting for the implemented solutions.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Assistant Manager (IT Business Analyst)

Deloitte
09.2022 - 07.2024
  • Analyze and understand project scope and core objectives linked to the roadmap
  • Improve customer satisfaction by addressing and resolving complaints promptly.
  • Develop strong working relationships with internal teams for better collaboration, as well as clients
  • Responsible for developing client relationship that promoting retention & loyalty.
  • Analyze system technical requirements and improvements on the current system and processes.
  • Assist in creating new solutions that meet customer requirements and beyond.
  • Document Functional Design Specifications and Business Requirements Specifications
  • Create test plans & test scenarios
  • Maintain Project timelines & Deadlines
  • Support Implemented solution

IT Business Analyst

Maplewave
1 2019 - 09.2022
  • Working as an IT Business Analyst / Support Consultant
  • I was responsible for managing day to day support of the systems, from client related queries to service providers
  • My role extends to identifying problems within the system and solutions on how to improve on those technical issues and processes.

Senior Consultant (Software Support & Maintenance Specialist)

Deloitte
05.2016 - 12.2018
  • Working as a Software Support and Maintenance Specialist, responsible for management of client software and hardware related issues, bugs, queries and RFCs
  • I have required an understanding of client requirements and I am actively participating in a collaborative manner with internal and external stakeholders
  • Daily tasks entail, logging and recording of client reported issues and requests, drafting of root cause analyses, correctly escalating requests, providing feedback to clients and drafting of technical documentation
  • My role extends to gathering system requirements for new modules / system enhancements and actively communicate those requirements and timelines with developers, stakeholders and system users
  • Key Tasks and Responsibilities:
  • Delivering support to system users and service providers
  • Systems Testing (QA Testing)
  • UAT Testing
  • Managing client projects
  • Business Analysis / Systems Analysis and Requirements
  • Capturing support tickets reported by system users
  • Diagnosing and resolve technical hardware and software related issues
  • Performing ad-hoc technical analysis and investigations on user requests
  • Preparing and maintaining support and training documents
  • Training system users
  • Staying abreast of current and latest technologies and industry trends
  • Staying current with system information, changes and updates
  • Continually engaging with clients to understand and monitor relevant processes and systems

IT Helpdesk Support Analyst (Migration Team)

Omnia
11.2015 - 05.2016
  • Providing technical assistance and support for issues related to computer systems, software and hardware
  • Train computer users
  • Install, modify and repair computer hardware and software
  • Clean up computers
  • Resolve technical problems with network
  • Install computer peripherals for users
  • Evaluating IT infrastructure for Pre Installation of Office365
  • Backing local data of user for migration
  • Installing Windows 8.1 Enterprise and Office 365 Pro Plus
  • Reloading business authorized software
  • Imaging of user hard drive with standard software's
  • Adding users to company Domain
  • Configuring internet setting (TCP/IP, VPN) for users
  • Replicating/Upgrading of network and graphics drivers
  • User password management (Active Directory)
  • Migrating users to Office365 E3 plan Outlook, Skype for Business (Lync), OneDrive, PowerPoint, Word, Excel, & Project
  • Company Intune AD Group
  • Recover PST files and Notes archives of internal users
  • Replicate the Z-Scaller (Internet browser) Chrome + IE
  • Providing end-user training on Office365

Technical Solutions Professional (Intern)

Microsoft South Africa
03.2015 - 10.2015
  • Working with client ranging from Small, Medium and large companies to establish and understand their business needs
  • Devising and delivering appropriate Microsoft Office 365 technical solutions to meet client and Business requirements
  • Planning Business processes and deploying users to Office 365
  • Consulting for clients, providing liaison, ongoing communication, managing client expectations and dealing with client issues

Education

High School Diploma -

The Hill High School
Johannesburg
04.2001 - 07.2014

National Diploma - Information Technology

CTI Education Group

Bachelor in Computer Systems - Information Technology

Heriot Watt University
Johannesburg
04.2001 -

Skills

Skills

  • Requirements Documentation
  • Technical Requirements
  • Process Mapping
  • Product Management
  • Adaptive Communication
  • Multi-Level Engagement
  • Business Expectation
  • Continuous Learning

Knowledge

  • Microsoft Suite
  • Postman
  • DevOps
  • JSON
  • XML
  • SoapUI
  • Jira
  • Confluence
  • Data modelling techniques
  • Industry compliance standards and legislation

Accomplishments

Project managing and Implementing a Customs Solution in different country (Taking into account the different rules and legislations adhered to).


Migrating a total of two thousand and one hundred users from on-premises to cloud-based solution (Microsoft Office 365) across the country.

Attributes

Microsoft Office 365 (MCSA) Active Directory administration, Exchange Server, Lync Server (Skype for Business), Troubleshooting networks - LAN / wireless networks, Microsoft Office (2007, 2010, 2013, 2016), Networking (DHCP, DNS, TCIP), C# knowledge, Windows Azure, QA and UAT Testing, Windows Server 2012, Systems Analysis, Proactively working as a team member, Fast learner, Maintaining individual performance targets, Ability to work under pressure, Open to different ideas, working practices and culture, Great listening skills and following instructions, Able to adapt to new surroundings to make suitable change to fit new conditions, Watchful and ready to act, Full of ambition and strong desire to 'do', Broad-minded, practical and systematic, Dedicated and able to rely on

Educationbackground

Heriot Watt University (School of Mathematics & Computer Sciences), Bachelor of Science in Computer Systems, Software Engineering, Emerging Technologies, Computer Graphics, Operations Management, Project Management, 07/01/14, CTI Education Group (London School of Business Management), National Diploma in Information Technology, Networking Conceptions, Visual Programming, Information Systems, Human Computer Interaction, Data Analysis and Design, Project Management, Internet-Server, Object-Oriented Programming, Networking Technologies, 01/01/13, The Hill High School, Grade 12, Computer Applications Technology, Accounting, Business Studies, Math Literacy, English First Language, Afrikaans Second Language, Life Orientation

Ethnicity

Black

References

  • Neetesh Ravgee, Senior Manager (Deloitte), 0824682988
  • Kenneth Nkacwang, Project Manager (MapleWawe), 0780634309
  • Mpendu Zwane, Former Manager (Deloitte), 0741718957

Timeline

Manager (IT Business Analyst)

Deloitte
08.2024 - Current

Assistant Manager (IT Business Analyst)

Deloitte
09.2022 - 07.2024

Senior Consultant (Software Support & Maintenance Specialist)

Deloitte
05.2016 - 12.2018

IT Helpdesk Support Analyst (Migration Team)

Omnia
11.2015 - 05.2016

Technical Solutions Professional (Intern)

Microsoft South Africa
03.2015 - 10.2015

High School Diploma -

The Hill High School
04.2001 - 07.2014

Bachelor in Computer Systems - Information Technology

Heriot Watt University
04.2001 -

National Diploma - Information Technology

CTI Education Group

IT Business Analyst

Maplewave
1 2019 - 09.2022
Mduduzi NdlovuIT Business Analyst