Mduduzi Mhlanga
Waiter
Johannesburg
Summary
Proven leader in hospitality, adept at enhancing guest experiences and streamlining operations at Tasha Dining Restaurant. Skilled in team supervision and guest service, I excel in communication and problem-solving, significantly improving customer loyalty. Expert in menu presentation and adept at fostering warm customer relationships, my approach boosts efficiency and satisfaction.
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures, and liquor laws.
Overview
18
18
years of professional experience
Work History
Head Waiter
Tasha Dining Restaurant
09.2016 - Current
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
- Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Restaurant Waiter
Smith And Wholesky Steak House
02.2007 - 07.2013
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
Education
No Degree - Food And Beverage Management
RAU POLYTECHNIC
Johannesburg, South Africa 04.2001 -
Skills
Menu presentation
Timeline
Head Waiter
Tasha Dining Restaurant
09.2016 - Current
Restaurant Waiter
Smith And Wholesky Steak House
02.2007 - 07.2013
No Degree - Food And Beverage Management
RAU POLYTECHNIC
04.2001 -
Similar Profiles
Diogo MaiaDiogo Maia
Restaurant Waiter at Blue Jasmine Restaurant- Southampton United Kingdom (Fine Dining Restaurant)Restaurant Waiter at Blue Jasmine Restaurant- Southampton United Kingdom (Fine Dining Restaurant)
AALAYAH BOWENSAALAYAH BOWENS
Restaurant Server at The Blu Halo - Fine Dining RestaurantRestaurant Server at The Blu Halo - Fine Dining Restaurant
Ella GonsalvesElla Gonsalves
Busser at 15 Point Road Restaurant, Waterfront DiningBusser at 15 Point Road Restaurant, Waterfront Dining