BONGUMUSA DAVID NGCOBO
KwaMashu
Summary
Systems Development diploma student with an 81% Statement of Results, supported by practical administrative, operational and technical experience. Experienced in Microsoft Office, Jarrison, Oracle, Payspace, technical troubleshooting, documentation and cross-department support, with growing capability in databases, networking, cloud technologies and AI. Seeking an Entry-Level Technical Assistant / IT Support opportunity where technical learning and strong operational discipline can be applied to support business users and systems.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Housekeeping Supervisor
Bet Software
05.2022 - Current
- Supervise daily housekeeping operations, allocate tasks and coordinate team activities to maintain service standards.
- Conduct regular inspections and support compliance with cleanliness, hygiene, health and safety requirements.
- Train, mentor and evaluate team members while applying practical problem-solving skills to operational and technical issues.
- Provide cross-department administrative and technical assistance and coordinate with Maintenance and other teams to resolve facility-related issues.
- Prepare accurate reports, logs and records using advanced Microsoft Office tools including Excel, Word, PowerPoint and Outlook.
- Operate Jarrison for employee clocking/time records and support related administrative processes.
- Operate Oracle and Payspace systems for workplace administration and operational support.
- Provide part-time reception/front-desk support, assisting with queries and coordinating day-to-day office communication.
- Develop schedules, checklists and practical Microsoft Excel tools to improve consistency, visibility and efficiency.
- Coordinate and manage room bookings for meetings, training sessions and other workplace activities, ensuring rooms are prepared and available as scheduled.
- Provide professional telephone etiquette and front-desk support, handling calls courteously, taking accurate messages and directing enquiries to the appropriate staff or departments.
- Monitor and control housekeeping and workplace stock through stocktaking, usage tracking, shortage identification and accurate inventory records.
Education
Diploma - Systems Development (HDIPSD3)
Boston City Campus
01-2027
Perform Basic Life Support NQF1 -
Global Learning Services
01-2025
National Certificate - Business Administration NQF3
SETA
01-2024
Senior Certificate - Science Studies
Buthathubunye High School
01-2004
Skills
- IT & Systems: Technical troubleshooting
- Windows & macOS
- Basic system administration
- Operating systems
- Configuration
- Databases
- Networking
- Data & Analytics: SQL / Database concepts
- Microsoft Azure SQL
- Data entry
- Process analysis
- Advanced Excel
- Power BI
- Cloud data management
- Development & AI: Java
- Systems Development
- Machine Learning with Python
- Generative AI
- RAG & LangChain
- AI integration (Microsoft Copilot)
- Business & Support: Administrative support
- Digital communication
- Client relations
- Documentation
- Document automation
- Task prioritisation
- Teamwork
- Governance & Safety: Security & compliance
- Threat detection
- Health & safety awareness
- PPE inspection
- First aid
Certification
- IBM Machine Learning with Python Online Certificate 2026
- IBM Project: Generative AI Applications with RAG and LangChain Online Certificate 2026
- IBM What is Data Science? Online Certificate 2026
- SuccessWise.ai 28-Day AI Challenge | AI & Technology Online Certificate 2026
- IBM Introduction to Data Engineering Online Certificate 2025
- IBM Introduction to Technical Support Online Certificate 2025
- Microsoft The Microsoft 365 Ecosystem Online Certificate 2025
- Microsoft Cybersecurity and Privacy Online Certificate 2025
- Microsoft Microsoft Azure SQL Online Certificate 2025
- Microsoft Introduction to Secure Networking Online Certificate 2025
- Microsoft Introduction to Computers Online Certificate 2025
- Microsoft User Interface Design and Prototyping Online Certificate 2025
- EDUCBA ITIL V4 Introduction to Service Management Concept Online Certificate 2025
- Microsoft Creative Design in Power BI Online Certificate 2025
- Exodus Experts Career Boost with Power BI Online Certificate 2025
- MF Treinamentos Lean Six Sigma Yellow Belt Certificate 2025
- MF Treinamentos Lean Six Sigma White Belt Certificate 2024
- Udemy Mastering Reverse Engineering & Malware Analysis Certificate of Completion 2024
- Alison Advanced Excel 2021 Online Certificate 2024
- Alison Introduction to Data Analytics Online Certificate 2024
- Alison CompTIA Cloud+ Intermediate Online Certificate 2024
- Air-Slate Academy Document Workflow Automation for IT Directors Online Certificate 2024
- Air-Slate Academy Introduction to Document Process Automation Online Certificate 2024
Websites, Portfolios, Profiles
https://www.linkedin.com/in/bongumusa-ngcobo-2010a2279
REFERENCES
- Christele, Munsami, Office Manager, christele.munsami@betsoftware.com, 061 430 3166, Bet Software
- Kajaal, Singh, Projects Coordinator, kajaals@betsoftware.com, 079 424 7142, Hollywoodbets
- Tasney, Abrahams, People Partner, TasneyA@hollywoodbets.net, 073 792 5692, Bet Software
INTERESTS
- Coding
- Learning All Programming Languages
- Writing
- Data
SELECTED PROJECTS
- Projects & Practical Development Experience, Java-Based Digital Reporting Application, Designed and developed a Java-based desktop application to digitise and streamline daily reporting processes, replacing a manual Microsoft Word checklist with a structured digital reporting solution.
- Java-Based Shift Scheduling Application, Designed and developed a Java-based desktop scheduling application to improve employee shift planning, roster management and scheduling efficiency, replacing the existing Microsoft Excel-based scheduling process.
- Maintenance Inventory Workbook — Developed an Excel-based maintenance stock workbook with automated calculations for reorder points, usage analysis and stock categorisation, improving data accuracy, inventory visibility and resource planning.
- Professional Chair Inspection Workbook — Designed and implemented an inspection workbook to categorise chair damage, capture detailed comments and consolidate inspection information for clearer repair planning and communication with contractors.
- Health & Safety Guidelines — Created and presented a Health and Safety document covering housekeeping safety practices, PPE usage and awareness of chemical hazards.
ADDITIONAL INFORMATION
- Involved in business projects supporting operational efficiency and workplace improvements.
- Appointed as a First Aider, providing immediate response in workplace incidents.
- Appointed as a Health and Safety Representative for the maintenance stock storeroom.
- Appointed as a PPE Inspector, supporting proper usage and availability of protective equipment.
- Coordinate and contribute to the Chair Repair Project with internal teams and contractors.
Timeline
Housekeeping Supervisor
Bet Software
05.2022 - Current
Diploma - Systems Development (HDIPSD3)
Boston City Campus
Perform Basic Life Support NQF1 -
Global Learning Services
National Certificate - Business Administration NQF3
SETA
Senior Certificate - Science Studies
Buthathubunye High School