McMillan Kudzai Parandikanda
Hospitality Manager
Rosebank
Summary
To obtain a position in the hospitality department of an organization that offers variety of challenges, and opportunities for professional and individual growth.
Overview
1
1
Language
13
13
years of professional experience
Work History
Operations Manager
By Word Of Mouth (Polo Room)
04.2023 - Current
- Long-term planning to support the company’s goals
- Coordinating different teams to foster an exchange of ideas and provide cross-team learning opportunities
- Inspiring and motivating employees through positive encouragement and incentive initiatives
- Identifying potential problems and points of friction and finding solutions to maximize efficiency
- Identifying opportunities to expand or shift course based on market changes
- Enforcing regulatory and safety standards
House Manager
Home Suite Hotels (Rosebank)
01.2020 - 03.2023
- Order stock for the Hotel
- Manage special requests for Guests including bookings.
- Helping Guests know about the facilities we offer and the surroundings.
- Maintaining the quality, safety, and cleanliness within the Hotel.
- Stock taking and stock control.
- Check in and check out guests.
- Supervise F&B team and housekeeping.
- Reporting maintenance.
- Handling Guest’s Complaints
- Hands-on in every department
- Monthly reports.
- Building a relationship with the guests and maintaining the customer base
Operations Manager
Rocomamas
08.2016 - 12.2019
- Ordering stock for the restaurant
- Reporting maintenance
- Managing Restaurant events and other bookings.
- Maintaining quality, safety, and cleanliness in the restaurant
- Hands-on in every department
- Monthly reports
- Daily beverage stock count
- Issuing and receiving stock
- Taking stock monthly
Front Of House Manager
By Word Of Mouth (Standard Bank)
02.2013 - 07.2016
- Handling Guest complaints.
- Manage special requests for customers including restaurant bookings.
- Helping Guests know about the facilities we offer and the surroundings.
- Maintaining the quality, safety, and cleanliness within the restaurant and dining rooms.
- Stock take and stock control
- Hands-on in every department
- Monthly reports.
- Building a relationship with the guests and maintaining the customer base
Education
Ordinary Level -
Macheke High School
ZimbabweSkills
Hospitality skills
Team Leadership
Problem-solving
Team leadership
Operations management
Data Analysis
Personal Attributes
- Confident and eager to learn new things.
- Highly adaptable, motivated, and dependable
- Honest and Trustworthy
- Great communication and listening skills.
- Excellent interpersonal skills
- Problem-solving and quick-thinking abilities
- Thrive on challenges, hardworking.
- Able to work under pressure.
- Able to handle clients in any situation at hand.
- Great skills and the ability to use my own initiative.
- Working towards set goals and standards.
- Punctual, Attentive to detail and Fast learner
Timeline
Operations Manager
By Word Of Mouth (Polo Room)
04.2023 - Current
House Manager
Home Suite Hotels (Rosebank)
01.2020 - 03.2023
Operations Manager
Rocomamas
08.2016 - 12.2019
Front Of House Manager
By Word Of Mouth (Standard Bank)
02.2013 - 07.2016
Ordinary Level -
Macheke High School