McMILLAN KUDZAI PARANDIKANDA
ROSEBANK
Summary
To obtain a position in the hospitality department of an organization that offers variety of challenges, and opportunities for professional and individual growth. Results-driven Operations Manager with expertise in long-term planning and team coordination. Inspires and motivates employees through positive encouragement and incentive initiatives, enhancing operational efficiency. Focused on identifying market opportunities and enforcing regulatory standards to meet company goals.
Overview
3
3
Languages
14
14
years of professional experience
Work History
Operations Manager
By Word Of Mouth (Polo Room)
04.2023 - Current
- Long-term planning to support the company’s goals
- Coordinating different teams to foster an exchange of ideas and provide cross-team learning opportunities
- Inspiring and motivating employees through positive encouragement and incentive initiatives
- Identifying potential problems and points of friction and finding solutions to maximize efficiency
- Identifying opportunities to expand or shift course based on market changes
- Enforcing regulatory and safety standards
House Manager
Home Suite Hotels (Rosebank)
01.2020 - 03.2023
- Order stock for the Hotel
- Manage special requests for Guests including bookings.
- Helping Guests know about the facilities we offer and the surroundings.
- Maintaining the quality, safety, and cleanliness within the Hotel.
- Stock taking and stock control.
- Check in and check out guests.
- Supervise F&B team and housekeeping.
- Reporting maintenance.
- Handling Guest’s Complaints
- Hands-on in every department
- Monthly reports.
- Building a relationship with the guests and maintaining the customer base
Operations Manager
Rocomamas
08.2016 - 12.2019
- Ordering stock for the restaurant
- Reporting maintenance
- Managing Restaurant events and other bookings.
- Maintaining quality, safety, and cleanliness in the restaurant
- Hands-on in every department
- Monthly reports
- Daily beverage stock count
- Issuing and receiving stock
- Taking stock monthly
Front Of House Manager
By Word Of Mouth (Standard Bank)
02.2013 - 07.2016
- Handling Guest complaints.
- Manage special requests for customers including restaurant bookings.
- Helping Guests know about the facilities we offer and the surroundings.
- Maintaining the quality, safety, and cleanliness within the restaurant and dining rooms.
- Stock take and stock control
- Hands-on in every department
- Monthly reports.
- Building a relationship with the guests and maintaining the customer base
Education
Ordinary Level -
Macheke High School
Skills
- Hospitality Management
- Effective Communication
- Conflict Handling
- Spreadsheets
- Excel
- Managing Files
- Word Processing
- Microsoft PowerPoint
- Microsoft Publisher
- Microsoft Office
- GAAP
- Micros
- Compliance oversight
- Crisis handling
- Quality control procedures
- Contract negotiation
- HR policies and procedures
- Contract management
- Invoicing
- Production scheduling
- Budgeting and financial analysis
- Regulatory requirements understanding
- Production reporting
- Procurement systems knowledge
- Public relations strategies
- Decision making
- Time-management
- Creative thinking
- Customer service excellence
- Positive attitude
- Customer Service
Languages
English
Shona
Ndebele
Attributes
- Confident and eager to learn new things.
- Highly adaptable, motivated, and dependable.
- Honest and Trustworthy.
- Great communication and listening skills.
- Excellent interpersonal skills.
- Problem-solving and quick-thinking abilities.
- Thrive on challenges, hardworking.
- Able to work under pressure.
- Able to handle clients in any situation at hand.
- Great skills and the ability to use my own initiative.
- Working towards set goals and standards.
- Punctual, Attentive to detail and Fast learner.
Personal Information
Passport Number: BE654153
Timeline
Operations Manager
By Word Of Mouth (Polo Room)
04.2023 - Current
House Manager
Home Suite Hotels (Rosebank)
01.2020 - 03.2023
Operations Manager
Rocomamas
08.2016 - 12.2019
Front Of House Manager
By Word Of Mouth (Standard Bank)
02.2013 - 07.2016
Ordinary Level -
Macheke High School