Hi, I’m
Mcebisi Yelani
Cape Town,Kuilsriver
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Enthusiastic acting Operations Support Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of leadership and management and training in operations management . Motivated to learn, grow and excel in FCMG.
Experienced acting hod/Operations Support Manager with over 5 years of experience in warehousing. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
10
years of professional experience
6
years of post-secondary education
5
Certifications
1
Language
Work History
Pick N Pay Phillipi DC Cape Town
Hod Picking/ Acting Operations Support Manager
05.2016 - Current
Job overview
- Worked closely with Operations manager to maintain optimum levels of communication to effectively and efficiently complete projects.
- Increased customer satisfaction by resolving procuct issues.
- Used coordination and planning skills to achieve results according to schedule.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Increased customer satisfaction by resolving product issues.
- Used Microsoft Word and other software tools to create documents and other communications.
- Maintained excellent attendance record, consistently arriving to work on time.
- Created plans and communicated deadlines to ensure projects were completed on time.
Pick N Pay Phillipi DC Cape Town , Western Cape
Warehouse Clerk
06.2014 - 06.2016
Job overview
- Simplified shipping and receiving processes for improved workflow.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Addressed customer complaints and requests by resolution or escalation.
- Planned and scheduled projects and directly performed installations.
- Increased customer satisfaction by resolving product or service issues.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used Microsoft Word and other software tools to create documents and other communications.
Pick N Pay Phillipi DC Cape Town , Western Cape
Picking Supervisor
06.2016 - 03.2018
Job overview
- Kept accurate and detailed records of personnel progress and productivity.
- Increased efficiency 25% through one-on-one mentoring of staff and coaching .
- Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
- Led company-wide teams by devising effective business plans and strategies to accomplish established company vision.
- Built, supervised and mentored 3 teams and leaders in receiving and inbound operations.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Education
University of The Western Cape Cape Town Belleville
Advance Diploma In Management from Business Education
01.2020 - Current
Varsity College RondeBosch Cape Town
Operations Management from Business Management
01.2018 - 07.2018
Sikhulule Senior Secondary School East London
Grade 12 from Mathematics, Physical Science, Biology
01.2004 - 12.2004
Skills
Supporting operations
Operations support
Picking instruments
Manager support
Leadership
Microsoft office
Ewm Sap
Conflict Management
Plant Operations Support
Financial operations support
Supporting field operations
Certification
[Operations Management ] License - [no expired date ]
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
University of The Western Cape
Advance Diploma In Management from Business Education
01.2020 - Current
Licensed(Conflict Management ] - [no expired date ]
06-2019
[Effective an leadership ], Pick n Pay Phillipi DC in Cape Town ] - [no expired date ]
06-2019
Certified intermediate excell], [Pick n Pay Phillipi DC in Cape Town - [no expired date ]
06-2019
Varsity College
Operations Management from Business Management
01.2018 - 07.2018
[Operations Management ] License - [no expired date ]
01-2018
Picking Supervisor
Pick N Pay Phillipi DC
06.2016 - 03.2018
Hod Picking/ Acting Operations Support Manager
Pick N Pay Phillipi DC
05.2016 - Current
Warehouse Clerk
Pick N Pay Phillipi DC
06.2014 - 06.2016
Sikhulule Senior Secondary School
Grade 12 from Mathematics, Physical Science, Biology
01.2004 - 12.2004