Mcebisi Kewana
Gugulethu
Summary
I am a well organized team player, but can also do very well on my own. I always strive for continued excellence in everything I do whether at home or in my working environment. I am confident with the experience that I will make a valuable contribution to any company.
Overview
14
14
years of professional experience
Work History
Voluntarily as a Court Interpreter
Wynberg Court
11.2020 - 04.2022
- Interpret in criminal, civil & labour court
- Interpret in confession
- Interpret in pre-trial proceedings and consultation
- Consecutive interpreting from source to target language during court proceedings
- Enter Court cases in court record book
- Issue Court attendance certificate to members of public
- Draw cases on requests.
Customer Service/Junior Team leader
Passive House
05.2022 - 09.2023
- Attending client query: missing airtime, loading airtime, follow up on contract, application, repairs, deliver, send monthly statements, update banking details, cancellation, communicating different department via email, assisting agents with coaching and escalations
- Doing collections
- Calling customers to offer payment options that can suit their financial status.
Junior Banking Assistant, Operation and Customer Service
Velocity Trade Financial Services
04.2018 - 04.2020
- Allocating Trading Funds
- Balancing Bank Recon
- Paying Rebels
- Withdrawals
- Saving daily statements
- Opening accounts for new clients
- Responding to client queries via telephone and email.
Call Centre Consultant [Inbound & Outbound]
Velocity Trade – MTN Zakhele Call Centre
08.2016 - 02.2017
- Assisting shareholders in registering
- Attend to shareholders queries via email & telephone [Where their banking details have changed, when their money is not paid to their accounts]
- Liaising with Link Marketing Services and other Service Provider to resolve queries
- Assist shareholders in buying and selling their shares.
Team Leader
Finserv at Work
03.2010 - 04.2013
- Advising clients on new products
- Maintaining and monitoring of client policies
- Writing of New policies for clients
- Supervising of policy brokers
- Creating Monthly targets for the team.
Education
Ekuphumleni S.S.S
Skills
Document creation
Technical Vocabulary
Client Confidentiality
Democratic Political Processes
Delivering Results and Meeting Customer Expectations
Team worker
Following Instructions and Procedures
Strong interpersonal and communication skills
Working Independently
Highly administrative and debtor focused
Other Training Completed
- Inserta, FAIS ROUND ONE CATEGORY B1, NOVEMBER 2008
- FETC: Short Term Insurance NQF L4, Date Issued: 22 August 2009
Additional Language
English
Afrikaans
IsiZulu
Drivers Licence
Code B [8]
Personal Information
- ID Number: 7810055614080
- Date of Birth: 10/10/78
- Gender: Male
- Nationality: South African
- Marital Status: Single
- Tax Number: 1480 776 143
References
- Phathiswa Lunda, Passive House - Team Leader, 079 937 7046
- Mr. W. Mthambeka, Principal Court Interpreter - [Wynberg Court], 065 670 6743, WMthambeka@justice.gov.za
- Mr. Lawrence Dzvova, Supervisor: Velocity Trade. Customer service, 021 200 8800 / 066 268 8500, lawrence@za.velocitytrade.com
- Mrs Leslie Pillay, Team leader: Velocity Trade Contact Centre, 021 200 8800, Lesly-ann@za.velocitytrade.com
- Mr. Bombethu Nqono, Sales Manager: Finserv at Work, 063 079 5211
Timeline
Customer Service/Junior Team leader
Passive House
05.2022 - 09.2023
Voluntarily as a Court Interpreter
Wynberg Court
11.2020 - 04.2022
Junior Banking Assistant, Operation and Customer Service
Velocity Trade Financial Services
04.2018 - 04.2020
Call Centre Consultant [Inbound & Outbound]
Velocity Trade – MTN Zakhele Call Centre
08.2016 - 02.2017
Team Leader
Finserv at Work
03.2010 - 04.2013
Ekuphumleni S.S.S