Summary
Overview
Work History
Education
Skills
Other Training Completed
Additional Language
Drivers Licence
Personal Information
References
Timeline
Generic
Mcebisi Kewana

Mcebisi Kewana

Gugulethu

Summary

I am a well organized team player, but can also do very well on my own. I always strive for continued excellence in everything I do whether at home or in my working environment. I am confident with the experience that I will make a valuable contribution to any company.

Overview

14
14
years of professional experience

Work History

Voluntarily as a Court Interpreter

Wynberg Court
11.2020 - 04.2022
  • Interpret in criminal, civil & labour court
  • Interpret in confession
  • Interpret in pre-trial proceedings and consultation
  • Consecutive interpreting from source to target language during court proceedings
  • Enter Court cases in court record book
  • Issue Court attendance certificate to members of public
  • Draw cases on requests.

Customer Service/Junior Team leader

Passive House
05.2022 - 09.2023
  • Attending client query: missing airtime, loading airtime, follow up on contract, application, repairs, deliver, send monthly statements, update banking details, cancellation, communicating different department via email, assisting agents with coaching and escalations
  • Doing collections
  • Calling customers to offer payment options that can suit their financial status.

Junior Banking Assistant, Operation and Customer Service

Velocity Trade Financial Services
04.2018 - 04.2020
  • Allocating Trading Funds
  • Balancing Bank Recon
  • Paying Rebels
  • Withdrawals
  • Saving daily statements
  • Opening accounts for new clients
  • Responding to client queries via telephone and email.

Call Centre Consultant [Inbound & Outbound]

Velocity Trade – MTN Zakhele Call Centre
08.2016 - 02.2017
  • Assisting shareholders in registering
  • Attend to shareholders queries via email & telephone [Where their banking details have changed, when their money is not paid to their accounts]
  • Liaising with Link Marketing Services and other Service Provider to resolve queries
  • Assist shareholders in buying and selling their shares.

Team Leader

Finserv at Work
03.2010 - 04.2013
  • Advising clients on new products
  • Maintaining and monitoring of client policies
  • Writing of New policies for clients
  • Supervising of policy brokers
  • Creating Monthly targets for the team.

Education

Ekuphumleni S.S.S

Skills

Document creation

Other Training Completed

  • Inserta, FAIS ROUND ONE CATEGORY B1, NOVEMBER 2008
  • FETC: Short Term Insurance NQF L4, Date Issued: 22 August 2009

Additional Language

English

Afrikaans

IsiZulu

Drivers Licence

Code B [8]

Personal Information

  • ID Number: 7810055614080
  • Date of Birth: 10/10/78
  • Gender: Male
  • Nationality: South African
  • Marital Status: Single
  • Tax Number: 1480 776 143

References

  • Phathiswa Lunda, Passive House - Team Leader, 079 937 7046
  • Mr. W. Mthambeka, Principal Court Interpreter - [Wynberg Court], 065 670 6743, WMthambeka@justice.gov.za
  • Mr. Lawrence Dzvova, Supervisor: Velocity Trade. Customer service, 021 200 8800 / 066 268 8500, lawrence@za.velocitytrade.com
  • Mrs Leslie Pillay, Team leader: Velocity Trade Contact Centre, 021 200 8800, Lesly-ann@za.velocitytrade.com
  • Mr. Bombethu Nqono, Sales Manager: Finserv at Work, 063 079 5211

Timeline

Customer Service/Junior Team leader

Passive House
05.2022 - 09.2023

Voluntarily as a Court Interpreter

Wynberg Court
11.2020 - 04.2022

Junior Banking Assistant, Operation and Customer Service

Velocity Trade Financial Services
04.2018 - 04.2020

Call Centre Consultant [Inbound & Outbound]

Velocity Trade – MTN Zakhele Call Centre
08.2016 - 02.2017

Team Leader

Finserv at Work
03.2010 - 04.2013

Ekuphumleni S.S.S

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