Mbuyiselo Manzini Zungu
Johanneburg,SOUTH AFRICA
Summary
Results-driven Field Service Technician experienced in product installation, diagnostic equipment usage, and circuit testing. Delivered optimal equipment performance through strategic planning, site inspection, and comprehensive quality control checks. Focused on enhancing service reporting and customer satisfaction by solving complex technical issues and performing thorough field assessments.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work history
Field service technician
ECAM
Johannesburg, SOUTH AFRICA
2024.06 - Current
- Implemented preventative maintenance procedures for long-term machine sustainability.
- Communicated effectively with clients, fostering strong business relationships.
- Resolved customer concerns promptly, enhancing company reputation for excellent service provision.
- Ensured customer satisfaction through professional and timely service delivery.
- Reduced downtime with prompt and efficient repairs of malfunctioning machinery.
- Diagnosed complex technical issues, resulting in improved machine functionality.
- Maintained detailed records of all repair works for future reference and analysis.
- Resolved technical issues quickly to reduce electrical disruptions.
- Managed inventory of spare parts efficiently, avoiding delays in repair work.
- Replaced defective parts for improved equipment longevity.
Field service technician
REUTECH SOLUTION
Cape Town, SOUTH AFRICA
2024.01 - 2024.06
- Collaborated on large-scale installations, contributing to successful project completion.
- Resolved customer concerns promptly, enhancing company reputation for excellent service provision.
- Implemented preventative maintenance procedures for long-term machine sustainability.
- Installed new hardware components to upgrade existing systems.
- Assisted colleagues on complex tasks when required, promoting teamwork and skill sharing.
- Reduced downtime with prompt and efficient repairs of malfunctioning machinery.
- Tested function and output of diverse electronic units.
- Assembled electrical parts, components and systems quickly and precisely.
- Used various measurement meters, clamps and instruments for reliable testing.
Electronic technician
REUTECH COMMUNICATION
Durban, KwaZulu-Natal
2013.10 - 2024.01
- Leveraged sophisticated electronics instruments such as multimeters and oscilloscopes for precise measurements.
- Designed layouts for circuit boards to enhance performance.
- Performed intricate soldering tasks under high-pressure situations, maintaining impeccable precision.
- Reduced system breakdowns, performed regular maintenance on all equipment.
- Provided technical support and troubleshooting on lighting control systems to maintain functionality.
- Trained new staff on the use of specialised tools and equipment, increasing department productivity.
- Compiled diagnostic reports with clear, concise language for easy interpretation.
- Maintained detailed records of all repairs and parts replacements for future reference.
- Conducted product testing to increase quality assurance.
- Evaluated returned products for warranty consideration and produced detailed reports.
- Recorded test data to verify product outputs or produce specific results.
- Delivered excellent customer service; resolved complaints and queries promptly.
- Provided technical support to clients, ensuring customer satisfaction.
- Followed documented QHSE procedures and encouraged safe working in other employees.
Education
Some College (No Degree) - ELECTRICAL ENGINEERING N6
COASTAL KZN COLLEGE
Durban, KwaZulu-Natal 2009.01 - 2010.11
Skills
- Product installation
- Use of diagnostic equipment
- Testing circuitry
- Equipment calibration
- Soldering proficiency
- Quality control checks
- Standards compliance
- Site inspection
- Conditions assessment
- Incident data analysis
- Service reporting
- Technical support
- Operational efficiency
- Diagram interpretation
Languages
English
Intermediate
ZULU
Beginner
Timeline
Field service technician
ECAM
2024.06 - Current
Field service technician
REUTECH SOLUTION
2024.01 - 2024.06
Electronic technician
REUTECH COMMUNICATION
2013.10 - 2024.01
Some College (No Degree) - ELECTRICAL ENGINEERING N6
COASTAL KZN COLLEGE
2009.01 - 2010.11