Mbuyiselo Tale
Botshabelo
Summary
Dynamic professional with experience as an Assistant Branch Manager at Valozone 240cc, excelling in team development and customer satisfaction. Proven ability to implement effective marketing strategies, enhancing branch footfall and fostering a friendly environment. Skilled in loan management and committed to operational excellence through strong communication and a solid work ethic.
Overview
7
7
years of professional experience
Work History
Assistant Branch Manager
Valozone 240cc
11.2018 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Implemented targeted marketing strategies that attracted new customers while retaining existing ones leading to an overall increase in branch footfall.
General Laborer
Munchu Inn
09.2018 - 11.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.
- Loaded and unloaded materials onto trucks and trailers.
Education
High School Diploma -
Senakangwedi.Senior.Secondary.School
Botshabelo12-2017
Skills
- Team development
- Loan expertise
- Loan management
- Loan application evaluation
- Cash handling
- Excellent work ethic
- Approachable
- Friendly
- Verbal/written communication
- Loan documentatio
soccer
love watching,playing and analizing soccer match
Timeline
Assistant Branch Manager
Valozone 240cc
11.2018 - Current
General Laborer
Munchu Inn
09.2018 - 11.2018
High School Diploma -
Senakangwedi.Senior.Secondary.School
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