MBUSO MAVERICK MOTHA

• Contacted prospective clients to generate new loans, deposits(cash investments), and business current accounts to achieve company production goals.
• Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.

• Contacted potential business investors to pursue new cash investment sales and gather funds.
• Negotiate greater interest rates to attract new clients & to ensure existing investors re-invest large deposits.

Facilitate, maintain & advise on investment instruction e.g. withdrawal notices, interest management & closures.

• Assist a diverse portfolio of clients, ensuring their business banking needs were met and exceeded.
• Fostered a positive work environment by actively participating in team meetings and sharing ideas for process improvements.
• Facilitation of business account maintenance i.e. advising & updating bank fee options, provision of bank account confirmation letter & statements
• Resolution of high level banking queries.

• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Profile, evaluate & submit personal & student loan applications through various metrics & systems.

• Followed up with delinquent accounts to obtain funds and reduce aging balances.
• Cross referencing debtor's data in regards to what's on our database versus their application documents i.e. bank statements, loaded collection dates, payslips, FICA etc.

• Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
• Successfully collaborated with cross-functional teams in order to develop innovative service offerings tailored to the unique needs of each client.
• Educating clients to adapt to digital platforms to further simplify their banking experience.
• Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.