Mbuso Zondo
Johannesburg
Summary
Dynamic Account Manager with a proven track record at FireWorx, excelling in client relationship management and data analytics. Successfully developed sales strategies that enhanced customer satisfaction and retention. Adept at collaborating with cross-functional teams to streamline operations, driving efficiency and delivering impactful results.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Account Manager, Inside Sales
FireWorx
09.2024 - 03.2025
- Managed client accounts to ensure satisfaction and retention.
- Assisted in developing sales strategies to meet customer needs effectively.
- Coordinated with cross-functional teams to streamline order processing.
- Conducted research on industry trends to inform sales approaches.
- Maintained accurate records of client interactions and transactions.
Financial Advisor
Momentum
11.2022 - 02.2023
- Assisted clients in identifying financial goals and creating personalized investment strategies.
- Educated clients on various financial products and services to enhance understanding and decision-making.
- Conducted thorough market research to inform client recommendations and optimize investment portfolios.
- Collaborated with senior advisors to develop tailored financial plans for diverse client needs.
External Consultant
First National Bank
10.2018 - 05.2021
- Developed strategic frameworks to enhance client engagement and retention initiatives.
- Conducted detailed market analysis to identify emerging trends and competitive positioning.
- Collaborated with cross-functional teams to streamline operations and improve service delivery.
- Facilitated workshops to educate stakeholders on best practices in risk management.
- Mentored junior consultants, fostering professional growth and knowledge sharing within the team.
- Implemented process improvements that increased project efficiency and reduced turnaround times.
Multi-Skilled Branch Consultant
First National Bank
06.2013 - 09.2018
- Led cross-functional teams to develop and implement strategic solutions for client financial needs.
- Analyzed market trends to identify opportunities for product enhancements and service improvements.
- Facilitated client workshops to gather requirements and align solutions with business objectives.
- Developed comprehensive reports to present findings and recommendations to senior management.
- Collaborated with stakeholders to define project scopes, timelines, and deliverables for successful execution.
- Mentored junior consultants on project methodologies and best practices in client engagement.
Education
National Diploma Financial Informattion Systems - Finance And IT
University Of Johannesburg
Auckland Park02-2013
Skills
- Teamwork and collaboration
- Researched sales leads
- Customer training
- National accounts
- Complaint management
- Qualifying leads
- Performance tracking
- Data analytics
- Client relations
- Client relationship management
- Client relationship building
Affiliations
FPI
FirstAid
Certification
Pastel Accounting
Outdoor activities
*Lights walks in the evening
*Hiking
*Swimming
*Soccer
*Hanging out
Languages
English
Bilingual or Proficient (C2)
Timeline
Account Manager, Inside Sales
FireWorx
09.2024 - 03.2025
Financial Advisor
Momentum
11.2022 - 02.2023
External Consultant
First National Bank
10.2018 - 05.2021
Multi-Skilled Branch Consultant
First National Bank
06.2013 - 09.2018
National Diploma Financial Informattion Systems - Finance And IT
University Of Johannesburg