MBUSO GRADUATE LUKHELE

High-Volume Dispensing: Efficiently processes and verifies prescriptions in fast-paced retail environments while maintaining zero-error accuracy and minimizing patient waiting times

Pharmacist Initiated Therapy (PIT): Confidently consults with patients to diagnose minor ailments and recommend appropriate Schedule 1 and 2 (OTC) treatments, reducing the burden on primary care and driving front-shop sales

Medical Aid Administration: Expertly navigates real-time medical aid claims, resolving rejections, managing authorizations, and advising patients on generic alternatives to minimize co-payments

System Proficiency: Advanced user of retail pharmacy systems (Unisolv, Leap, Propharm) for dispensing, claiming, and stock lookup, requiring minimal onboarding time

Controlled Stock Management: Ensures strict adherence to Schedule 5 and 6 register requirements, preventing shrinkage and always ensuring audit-readiness

Customer Relationship Management: Builds immediate rapport with regular customers, handling queries, complaints, and sensitive health discussions with discretion and professionalism

Clinic & Screening Oversight: (Optional - add if applicable) Supports nursing practitioners with basic screening questions, blood pressure monitoring, and immunization advice where required

Retail Acumen: Understands the commercial aspect of community pharmacy, actively identifying opportunities to recommend supplementary products (cross-selling) that benefit patient health

Pressure Tolerance: Thrives in peak-hour environments, remaining calm and courteous when managing long queues or demanding customers

Operational Agility: flexible and quick adapt to different store workflows, Point-of-Sale (POS) procedures, and team dynamics across various pharmacy groups

Communication Skills: Translates complex medical jargon into clear, accessible language for patients from diverse backgrounds, ensuring adherence to therapy

Approachability: Maintains an open and friendly demeanor that encourages patients to approach the dispensary for advice, fostering a trusted community pharmacy atmosphere