Mbumi FULUFHEDZANI Filicia
Diepsloot,GP
Summary
Dedicated and detail-oriented professional with exceptional research and critical thinking abilities. Committed to applying ethical practices to implement interventions that align with clinical guidelines, ensuring the highest standard of care. Effectively collaborates with multidisciplinary teams to deliver comprehensive and holistic services, fostering an environment of teamwork and shared goals. Passionate about enhancing patient outcomes through evidence-based approaches and a strong commitment to continuous improvement.
Overview
2022
2022
years of professional experience
Work History
housing representative council
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Cashier
Dischem
10.2021 - 01.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Secretary
University of Venda
09.2019 - 10.2021
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Education
BA Honours in Psychology - health science
University of Venda.
2024
Bachelor of Youth Development - Human And Social Science
University of Venda.
Limpopo, Thohoyandou05-2022
national senior certificate -
Kolokoshani Combined School
12-2016
Skills
- Proficient in behavior management strategies
- Customer support expertise
- Cultivating strong client connections
- Sales proficiency
- Documentation and reporting
- Sensitivity to cultural differences
- Collaborative teamwork
- Program design and implementation
- Coaching expertise
- Managing event logistics
- Industry trend evaluation
- Contract negotiation proficiency
Additional Information
microsoft word
powerpoint
emailing and internet search
AI
c1 drivers license
References
Dr Manganye L
psychology lecterer- univen
leslie.manganye@univen.ac.za
0832910395
name -Mr Mathelemusa A
institution - university of Venda
position - administrator of student governance
contact details- 0159628883/0781053317.
email address- andisani.mathelemusa@univen.ac.za
name - Mrs Steff
position - store manager.
institution - Dis-chem
contact details-01146566620.
Timeline
Cashier
Dischem
10.2021 - 01.2022
Secretary
University of Venda
09.2019 - 10.2021
housing representative council
BA Honours in Psychology - health science
University of Venda.
Bachelor of Youth Development - Human And Social Science
University of Venda.
national senior certificate -
Kolokoshani Combined School
Similar Profiles
Cathy Mih TaylorCathy Mih Taylor
NA at NANA at NA
Ella GoreElla Gore
Esthetician Student at NAEsthetician Student at NA
KOMAL MOREKOMAL MORE
Professional Development | May 2025 – Present at NAProfessional Development | May 2025 – Present at NA
Alex EriksenAlex Eriksen
Private Swim Instructor at NAPrivate Swim Instructor at NA
FRANCE POOPEDIFRANCE POOPEDI
Customer Service Agent at Europcar Car RentalCustomer Service Agent at Europcar Car Rental