Mbulelo Dikgacwi

• a1Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Case Management of Disputes
• Disputes Resolution
• Handling of queries on Labour Relations

• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Coordinated special projects and managed schedules.
• Maintained computer and physical filing systems.
• Managed office operations while scheduling appointments for department managers.
• Prepared meeting rooms and materials and recorded important information.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Developed standard operating procedures for all administrative employees.
• Updated reports, managed accounts and generated reports for company database.
• Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
• Implemented project management techniques to overcome obstacles and increase team productivity.

 Review of all relevant statutory laws and regulations applicable to the Company and ensure compliance with these

 Ensure that business activities are conducted in conformity with all applicable laws, regulations, internal policies and procedures.

 Ensure that all regulatory permissions remain current and appropriate for business needs.

 Continual compliance risk assessment of company practices together with the development of internal policies and procedures, compliance training and protocols.

 Serve as liaison for all regulatory bodies as well as maintaining relationships with relevant legal bodies and trade associations.

 Keep abreast of regulatory developments and industry initiatives and advise management accordingly.

 Liaise with third parties, together with the company’s management, that wish to understand the company’s control environment, compliance policies and procedures.

 Provide reporting with respect to regulatory requirements and developments

• Communicate and serve as liaison between members of the public, parliament on parliamentary related matters.
• Used coordination and planning skills to achieve results according to schedule.
• Paralegal duties for the indigent communities
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Prepared variety of different written communications, reports and documents.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Resolved problems, improved operations and provided exceptional service.
• Maintained energy and enthusiasm in fast-paced environment.