Mbulelo Londrick Kitsili
Port Elizabeth
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
Work History
Principal Broker - Key Individual RE1
Kitsili's Financial Services
Port Elizabeth, Eastern Cape
08.2023 - Current
- Cultivated strong relationships with agents, lenders and title companies.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
- Generated leads and qualified prospects, facilitating smooth life policy transactions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
Branch Manager
Metropolitan Life
01.2021 - 05.2022
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Complied with established internal controls and policies.
- Launched new training program to boost employee skills and staff retention rate.
- Forecasted trends and recommended improvements based on financial risk analyses.
Principal Broker
Kitsili Trading t/a Kitsili's Financial Service
07.2004 - 01.2019
- Oversees and Manage All Activities in the Company like improve and maintain good relationships with our business partners
- Contracts: Old Mutual; Assupol Life; Mutual and Federal; Auto and General
- Cultivated strong relationships with agents, and title companies.
- Developed successful marketing strategies to promote insurance.
- Advised clients on different product range and promote customer satisfaction.
Branch Sales Manager
Old Mutual Group Schemes
01.2008 - 01.2012
- Managing All Activities like branch allocated budget and control and minimize the expenses in the Branch, Thirteen Advisors are Reporting to me.
- Resolved customer complaints to maintain high level of satisfaction.
- Managed branch sales, customer service, finances and recordkeeping.
- Worked directly with customers and associates to handle internal and external complaints and objections.
- Interviewed, hired and developed team of 15.
- Built relationships with customers and community to establish long-term business growth.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Advisor
Old Mutual Group Schemes
02.1996 - 01.2008
- Selling Group Schemes Products and Leading a team
- Built and maintained relationships with clients to provide ongoing support.
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Improved processes by recommending operational changes.
- Gathered and analyzed customer feedback to inform product and service improvements.
Credit Promoter
Markham's Store
07.1994 - 01.1996
- Prepare casuals salaries look after the staff, customers, stock loss and Call customers for store promotion
- Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
- Identified potential marketing opportunities to increase brand awareness.
- Built professional network to establish and maintain relationships with community contacts, providers and others who may refer potential leads.
- Collaborated with media representatives to optimize coverage of special events.
Education
Nombulelo Secondary School
01.1992
Skills
- Legal Document Preparation
- Sales Planning
- Appraisal Procedures
- Promotion and Advertising
- Customer Satisfaction
- Client Needs Assessment
- Selling Techniques
- Professional Relationships
- Statistic Analysis
- General Office Functions
- Creative Solutions
- Team Meetings
Accomplishments
- Credit Promote Certificate: Markham’s Clothing Store
- Project Management Certificate: Rhodes University
- Introductory Computer Course: Social Development Centre
- Intermediate Computer Course: Social Development Centre
- Unit Standard Certificate: Damelin
- Management Development Programme: Old Mutual
- Financial Products Certificate: Milpark Business School
- RE 5 for Representatives: Moonstone Business School
- RE1 for Key Individuals: Moonstone Business School
- NQF Level 4 Customer Service Programme: Cathsseta
Other Qualifications
- Centre for Social Development, 1999, Introductory Computer Course, Intermediate Computer Course
- Rhodes University, 2002, Strategic Management, Implementation Management, Finance Management, Human Resource Management
- Damelin, 2006, Unit Standard Certificate
- Milpark Business School, 2011, Financial Products Certificate
- Moonstone Business School, 2011, RE 5 for Representatives
- Moonstone Business School, 2012, RE 1 for Key Individual
- Metropolitan Life, 2022/2023, 18 CPD Points
- Cathsseta, 2013, Customer Service Programme
- Tjeka Training Matters (Pty Ltd), 2017, Health & Safety Representatives
Awards As Manager
- Namibia Outstanding Achiever’s Convention 2009
- Wild Coast Sun Provincial Convention 2009
- Radisson Blue Hotel Provincial Convention 2010
- Cape St. Francis Bay Provincial Convention 2011
- Mauritius Outstanding Achiever’s Convention 2012
Languages
English and Afrikaans
Award As Broker Principal
OLD MUTUAL Top Producer ECP-BRO - 3 RD Place 2014
Driver License
Code 10 Prof: Driving Permit
Expiry Date: 10/09/2025
Criminal Record
None
State Of Health
Excellent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Principal Broker - Key Individual RE1
Kitsili's Financial Services
08.2023 - Current
Branch Manager
Metropolitan Life
01.2021 - 05.2022
Branch Sales Manager
Old Mutual Group Schemes
01.2008 - 01.2012
Principal Broker
Kitsili Trading t/a Kitsili's Financial Service
07.2004 - 01.2019
Advisor
Old Mutual Group Schemes
02.1996 - 01.2008
Credit Promoter
Markham's Store
07.1994 - 01.1996
Nombulelo Secondary School
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