Mbulelo Ngxaga
Private Banker
Bardale Village
Summary
Professional with high standards and strong background in financial services. Proven ability to build and maintain client relationships, manage portfolios, and deliver exceptional financial solutions. Prioritizes team collaboration and adapts to changing needs to achieve results. Possesses expertise in wealth management, risk assessment, and personalized financial planning with client-focused approach.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Private Banker
Standard Bank Private Bank
Cape Town
01.2022 - Current
- Collaborated with cross-functional teams, such as credit specialists and trust officers, to provide comprehensive financial solutions for clients.
- Delivered exceptional service that resulted in numerous referrals and increased overall business for the bank.
- Built strong referral networks with external partners such as attorneys or accountants to bring in new business opportunities.
- Enhanced team productivity by mentoring junior bankers on relationship management techniques and product knowledge.
- Developed customized wealth management plans to help clients achieve their financial objectives, including retirement planning and tax-efficient strategies.
- Contributed to the bank''s growth strategy by participating in initiatives aimed at increasing market share among high-net-worth clients.
Private Banker
FNB Private Clients
East London
06.2016 - 12.2021
- Manage the migration of accounts from transactional to Self Service Channels.
- Maintained long-term relationships with clients through regular communication, proactively addressing concerns, and providing market updates.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Analyzed customers' financial information to deliver personalized account guidance.
Private Banker
ABSA Private Bank
East London
11.2014 - 06.2016
- Demonstrated expertise in various banking products like loans or mortgages, ensuring clients make well-informed decisions.
- Expanded client portfolio by identifying and acquiring high-net-worth individuals through targeted networking events.
- Analyzed customers' financial information to deliver personalized account guidance.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Maintained long-term relationships with clients through regular communication, proactively addressing concerns, and providing market updates.
Personal Relationship Banker
FNB Adderley Street Branch
Cape Town
09.2008 - 10.2014
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Conducted comprehensive needs assessments to tailor banking products effectively to individual client requirements.
Sales Consultant
FNB Adderley Street
Cape Town
01.2007 - 01.2008
Sales Support
ABSA Goodwood
Cape Town
01.2005 - 01.2006
Customer Services Clerk
ABSA
01.2004 - 01.2005
Customer Services Representative
Woolworths Financial Services
01.2003 - 01.2004
Education
Postgraduate Diploma - Financial Planning
University of Free State
Bloemfontein 01.2022 - Current
Certificate - Long Term Insurance, Pension Fund Benefits, Investments
Milpark Business School
Cape Town 01.2020 - 12.2020
B.Comm (Gen.) -
University of The Western Cape
Cape Town 01.2002 - 12.2002
Grade 12 - Matric
Kwa-Mhlontlo Senior Secondary
Lady Frere 01.1997 - 12.1997
Skills
- Cash flow analysis
- Portfolio management
- Relationship building
- Credit analysis
- Cross-selling expertise
Accomplishments
- Highest Private Bank lending sales in 2020, FNB Private Clients Cape.
- Highest scorecard performance in 2020, FNB Private Clients Cape.
- Highest client review VSI lift in 2020, FNB Private Clients Cape.
- Highest upgrades & credit cards in 2019, FNB Private Clients Cape.
- Best Supporter for Financial Planning for 2012/2013 with figures of R525k embedded value.
- Contributed 117% of the branches 110% total sales for 2012/2013 financial year.
- Member of Branch Banking Advisory Board 2008/2009.
Previous Positions
- Sales Consultant, FNB Adderley Street-Cape Town, 2007-2008
- Sales Support, ABSA Goodwood, 2005-2006
- Customer Services Clerk, ABSA, 2004-2005
- Customer Services Representative, Woolworths Financial Services, 2003-2004
Ethnic Group
African
Residential Location
19 Sedge Street, Bardale Village, Silversands
Personal Information
- Date of Birth: 01/22/78
- Gender: Male
- Nationality: South African
- Marital Status: Married
Professional Courses Training
- RE 5
- Consumer Credit Management
- Estate Planning & Wills
- Financial Planning
- Structured Loans, Single Facility, Home Loans, One Account & Private One Account
- Introduction to Global Markets Products for Credit Analysts
- FNB Business Credit Academy
- Share Investor, Share Trader, Share Builder & Tax-Free Shares
- FNB Horizon series (Unit Trusts)
- Security Based Loans
Timeline
Private Banker
Standard Bank Private Bank
01.2022 - Current
Postgraduate Diploma - Financial Planning
University of Free State
01.2022 - Current
Certificate - Long Term Insurance, Pension Fund Benefits, Investments
Milpark Business School
01.2020 - 12.2020
Private Banker
FNB Private Clients
06.2016 - 12.2021
Private Banker
ABSA Private Bank
11.2014 - 06.2016
Personal Relationship Banker
FNB Adderley Street Branch
09.2008 - 10.2014
Sales Consultant
FNB Adderley Street
01.2007 - 01.2008
Sales Support
ABSA Goodwood
01.2005 - 01.2006
Customer Services Clerk
ABSA
01.2004 - 01.2005
Customer Services Representative
Woolworths Financial Services
01.2003 - 01.2004
B.Comm (Gen.) -
University of The Western Cape
01.2002 - 12.2002
Grade 12 - Matric
Kwa-Mhlontlo Senior Secondary
01.1997 - 12.1997
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