Mbuleli Nokele
East London
Summary
Results-driven Business Development Manager with strengths in identifying opportunities and forging strategic partnerships. Drives growth by expanding market share and targeting new segments, while enhancing brand visibility through effective networking. Cultivates collaboration across teams to uplift community standards and ensure successful execution of initiatives. Analytical Business Development Manager skilled in utilising market trends and competitor insights to inform strategic decisions. Negotiates contracts that foster mutually beneficial partnerships, while implementing innovative lead-generation strategies to maintain a continuous flow of business opportunities. Monitors industry regulations to advise on compliance and risk management.
Overview
16
16
years of professional experience
Work History
Business Development Manager (East London)
The Unlimited Group
East London
07.2020 - Current
- Develop and execute business development strategies in the public services precincts, identifying opportunities in the labour market.
- Identify new business opportunities and strategic partnerships with various stakeholders, who are the market leaders, to increase growth.
- Network with business leaders, industry professionals, and partners to increase brand visibility and attract new opportunities.
- Negotiate contracts and agreements with clients to ensure mutually beneficial partnerships.
- Focus on expanding the company's market share by targeting new business segments and geographic locations.
- Collaborate with various stakeholders to uplift the standard of our communities, such as supporting the less privileged, including SMMEs, women, and youth development.
- Work closely with internal teams, including marketing, sales, product development, and customer support, to ensure seamless execution of business development initiatives.
- Develop new distribution channels and lead-generation strategies to ensure a continuous flow of business opportunities.
- Closed long-term agreements through skilful negotiation.
- Analysed market trends and competitor activities to identify opportunities for business expansion.
- Attended conferences and trade association meetings to represent company, build industry networks and promote new product lines.
- Coached and trained staff to comply with company policy and procedures.
- Established pricing and delivery terms based on current market trends and costs.
- Monitored regulatory changes and industry standards to advise on compliance and risk management strategies.
- Oversaw administrative team enabling front-line sales professionals to achieve quotas.
Specialist: Marketing Support & Reporting
Telkom Business
Gauteng
12.2015 - 06.2020
- Collect, analyse, and interpret marketing data to support decision-making across various business units.
- Enhanced customer satisfaction through the development and implementation of feedback mechanisms and service improvements.
- Maintained accurate documentation to meet programme requirements and contractual obligations.
- Conducted comprehensive market research to identify emerging trends, informing strategic planning and decision-making.
- Prepare regular marketing performance reports, tracking key metrics such as lead generation, conversion rates, customer acquisition, retention, and campaign ROI.
- Led cross-functional teams in high-stakes environments, fostering collaboration and driving successful outcomes.
- Analysed complex data sets to inform evidence-based decisions, enhancing project success rates.
- Cultivated strong relationships with clients, leading to repeat business and sustained revenue growth.
- Coordinated with international partners to facilitate global projects, overcoming cultural and logistical challenges.
- Oversaw compliance with regulatory standards, mitigating risks and safeguarding organisational reputation.
- Spearheaded development of innovative strategies to streamline project delivery, enhancing operational efficiency.
- Provide in-depth analysis of digital marketing, social media, and offline campaigns to evaluate effectiveness and provide actionable insights for optimisation.
- Monitor market trends and competitor activities to offer relevant data and insights to inform Telkom Business's marketing strategy.
Finance Analyst: Inventory Carrier Finance
Dimension Data
Gauteng
07.2015 - 11.2015
- Monitor and analyse inventory levels and carrier services costs to ensure accurate financial reporting.
- Perform regular cost analysis to identify areas for improvement, cost reduction, and to optimise inventory management.
- Ensure that inventory valuation and related financial processes are accurately performed in line with company policies and standards.
- Work with the supply chain team to forecast inventory needs and track inventory turnover, helping to prevent overstocking, or stockouts.
- Created financial reports, comparing discrepancies between planned and actual budgets for investment insight.
- Worked to identify improvements to existing reporting to meet information demands from users.
- Conducted in-depth variance analysis, highlighting discrepancies between projected and actual figures to aid corrective actions.
- Monitored market trends and competitor financial performance, delivering insights for strategic planning and competitive positioning.
- Coordinated annual audit processes, liaising with external auditors to ensure accurate and timely completion of financial statements.
- Facilitated training sessions for junior analysts, enhancing team skills in financial modelling, data analysis, and reporting.
- Collaborate with the finance team to ensure that financial reports accurately reflect inventory transactions, and carrier services costs.
Billing Specialist: Commercial Finance (Gauteng)
Vodacom Business
Gauteng
08.2013 - 03.2015
- Manage end-to-end billing processes for Vodacom Business’s commercial accounts, ensuring accurate invoicing based on contracts, service agreements, and usage data.
- Ensure all billing cycles (monthly, quarterly, etc.). are completed on time and meet company standards for accuracy.
- Verify and reconcile customer billing statements, ensuring discrepancies are identified and resolved promptly.
- Work with internal stakeholders (sales, legal, operations) to clarify and update customer contracts, ensuring alignment with billing systems and pricing structures.
- Enhanced customer satisfaction through the development and implementation of feedback mechanisms and service improvements.
- Maintained accurate documentation to meet programme requirements and contractual obligations.
- Conducted comprehensive market research to identify emerging trends, informing strategic planning and decision-making.
- Set schedules and routines to help with smooth running of facility.
- Led cross-functional teams in high-stakes environments, fostering collaboration and driving successful outcomes.
- Generate billing reports, forecasts, and summaries for management, ensuring that all billing activities align with financial goals.
Customer Relationship Controller
MWEB Business
Gauteng
07.2010 - 07.2013
- Serve as the primary point of contact for assigned customers, ensuring their needs are met, and expectations exceeded.
- Build and maintain long-term relationships with key customer accounts, focusing on enhancing customer satisfaction, and loyalty.
- Coordinate and manage customer communication, addressing issues promptly and effectively.
- Conduct regular check-ins and meetings with customers to assess service delivery, resolve concerns, and identify opportunities for improvement.
- Assist in the onboarding process of new clients, ensuring a smooth transition and a positive start to their relationship with MWEB Business.
- Collaborate with the implementation team to ensure timely and accurate delivery of services as per the customer’s contract.
- Ensure all service-level agreements (SLAs) are met and that the customer is satisfied with the delivered service.
Education
Bachelor of Business Administration - Marketing Management
Border Technikon (Walter Sisulu University),
East London, EC2004
Skills
- Business development
- Relationship management
- Sales strategy
- Market analysis
- Contract negotiation
- Stakeholder engagement
- Cross-functional collaboration
- Communication skills
Languages
English
Advanced
C1
Xhosa
Proficient
C2
Interests
- Soccer
- Training
- AI
Accomplishments
- Developed and instituted employee training and retention initiative that reduced employee turnover by 80% within a year.
- Built and nurtured key client relationships to grow profit by 70%.
Timeline
Business Development Manager (East London)
The Unlimited Group
07.2020 - Current
Specialist: Marketing Support & Reporting
Telkom Business
12.2015 - 06.2020
Finance Analyst: Inventory Carrier Finance
Dimension Data
07.2015 - 11.2015
Billing Specialist: Commercial Finance (Gauteng)
Vodacom Business
08.2013 - 03.2015
Customer Relationship Controller
MWEB Business
07.2010 - 07.2013
Bachelor of Business Administration - Marketing Management
Border Technikon (Walter Sisulu University),