Summary
Overview
Work History
Education
Skills
Additional Information
Software
Certification
References
Timeline
Hi, I’m

Mbonisi Tshuma

Retail Store Manager
Carletonville,Gauteng
Mbonisi Tshuma

Summary

Retail /FMCG professional eager to use leadership potential and customer relations skills in a management position. Expert in point-of-sale (POS) systems, meeting ambitious sales goals and training sales associates on cashier, sales floor, inventory and customer service functions.Seeking to leverage proven leadership skills, retail expertise, and a strong understanding of human resources to drive operational efficiency, enhance customer experience, and optimize key account relationships."

Overview

19
years of professional experience
4
years of post-secondary education
15
Certifications

Work History

Choppies Supermarkets SA
Carletonville

Store Manager (Branch Manager)
04.2018 - 08.2022

Job overview

  • Opening and Closing Procedures
  • Sales and Customer Service:Ensuring the store meets its sales targets and providing excellent customer service
  • Staff Management :Hiring, training, and supervising employees, as well as creating work schedules
  • Inventory Management:Overseeing stock levels, ordering merchandise, and managing inventory to prevent shortages or overstock
  • Merchandising: Maintaining an attractive store layout and product displays to enhance the customer experience
  • Budgeting and Financial Management: Managing the store's budget, tracking expenses, and optimizing profitability
  • Loss Prevention: Implementing security measures to prevent theft and minimize loss
  • Customer Feedback: Gathering and addressing customer feedback and complaints to improve the store's performance
  • Vendor Relations: Managing relationships with suppliers and negotiating favorable terms
  • Store Maintenance: Ensuring the store is clean, organized, and in good repair
  • Compliance: Adhering to all relevant laws, regulations, SOPs and company policies
  • Reporting: Providing regular reports on store performance to higher management
  • Goal Setting: Setting and communicating performance targets for the store and its employees
  • Problem Solving: Handling any issues or challenges that arise, such as staffing problems or supply chain disruptions
  • Customer Trends: Staying informed about industry trends and adapting the store's offerings accordingly
  • Receiving: Stock receiving,double checking and spot checks.
  • Approved regular payroll submissions for employees.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Choppies Supermarkets SA
Carletonville

Assistant Store Manager
03.2017 - 03.2018

Job overview

  • Opening and Closing Procedures
  • Sales and Customer Service: Ensuring the store meets its sales targets and providing excellent customer service
  • Staff Management: Hiring, training, and supervising employees, as well as creating work schedules
  • Inventory Management: Overseeing stock levels, ordering merchandise, and managing inventory to prevent shortages or overstock
  • Merchandising: Maintaining an attractive store layout and product displays to enhance the customer experience
  • Receiving: Stock receiving,double checking and spot checks
  • Budgeting and Financial Management: Managing the store's budget, tracking expenses, and optimizing profitability
  • Loss Prevention: Implementing security measures to prevent theft and minimize loss
  • Customer Feedback: Gathering and addressing customer feedback and complaints to improve the store's performance
  • Vendor Relations: Managing relationships with suppliers and negotiating favorable terms
  • Store Maintenance: Ensuring the store is clean, organized, and in good repair
  • Compliance: Adhering to all relevant laws, regulations, SOPs and company policies
  • Reporting: Providing regular reports on store performance to higher management
  • Goal Setting: Setting and communicating performance targets for the store and its employees
  • Problem Solving: Handling any issues or challenges that arise, such as staffing problems or supply chain disruptions
  • Customer Trends: Staying informed about industry trends and adapting the store's offerings accordingly.

Pick n Pay Douglasdale

Receiving Manager
08.2013 - 03.2017

Job overview

  • Inventory Management: Overseeing the accurate recording and tracking of all incoming and outgoing goods
  • Receiving: Managing the receiving process, including inspecting shipments for accuracy and quality, verifying quantities, and checking for any damaged items
  • Quality Control: Ensuring that received products meet quality standards and that any discrepancies or issues are promptly addressed with suppliers
  • Storage: Organizing and optimizing storage space within the warehouse to maximize efficiency and accessibility
  • Waste Management: Properly disposing of damaged or expired items and separating recyclables when applicable
  • Inventory Accuracy: Conducting regular inventory counts and reconciling discrepancies between physical stock and records
  • Dispatching: Planning and coordinating the dispatching of goods to customers or other locations, including scheduling and assigning tasks to warehouse staff
  • Shipping: Overseeing the packaging and labeling of outgoing shipments, ensuring they meet safety and regulatory requirements
  • Transportation: Coordinating with logistics and transportation providers to ensure timely and cost-effective deliveries
  • Documentation: Managing the preparation of shipping and receiving documents, including invoices, bills of lading, and customs forms when applicable
  • Safety: Enforcing safety protocols to protect employees and goods, including the proper handling of hazardous materials if applicable
  • Supervision: Hiring, training, and supervising warehouse personnel, including setting performance goals and conducting performance reviews
  • Process Improvement: Continuously seeking ways to optimize receiving and dispatch processes, reduce costs, and improve efficiency
  • Communication: Liaising with other departments, such as sales, procurement, and customer service, to ensure smooth operations and resolve any issues or discrepancies.

Pick n Pay Douglasdale

Inventory Clerk
02.2013 - 07.2013

Job overview

  • Inventory Tracking: Keeping a detailed record of all products, materials, or assets in stock, including their quantities, locations, and expiration dates (if applicable)
  • Data Entry: Entering and updating inventory data into computerized systems or spreadsheets accurately and promptly
  • Stock Replenishment: Monitoring inventory levels to ensure that stock is reordered in a timely manner to prevent shortages
  • Inventory Audits: Conducting regular physical counts and audits to verify the accuracy of inventory records and identify discrepancies or issues
  • Quality Control: Inspecting products for damage, defects, or expiration, and reporting any issues to the appropriate department
  • Labeling and Packaging: Properly labeling items and ensuring they are packaged correctly for storage, shipping, or distribution
  • Organization: Maintaining a well-organized and tidy storage area, optimizing space usage, and ensuring items are easily accessible
  • Documentation: Generating and maintaining detailed records of inventory transactions, including receipts, withdrawals, adjustments, and disposal
  • Reporting: Providing regular inventory reports to management, including data on stock levels, turnover rates, and any issues or trends
  • Order Fulfillment: Assisting in the picking and packing of items accurately for customer orders or internal requests
  • Compliance: Ensuring that inventory procedures adhere to company policies and regulatory requirements, such as safety and security guidelines
  • Communication: Collaborating with colleagues in procurement, sales, and other departments to coordinate inventory needs and resolve any issues
  • Problem Solving: Investigating and resolving inventory discrepancies or errors, such as shortages, overages, or damaged goods
  • Technology Utilization: Using inventory management software or tools to streamline processes and maintain accurate records
  • Vendor Relations: Communicating with suppliers or vendors regarding shipments, returns, and quality .

Pick N Pay Douglasdale

Cashier
10.2009 - 01.2013

Job overview

  • Scanning and processing items for purchase, accurately entering prices, and handling transactions efficiently
  • Cash Handling: Accepting cash payments, providing change, and ensuring the cash register's accuracy at the beginning and end of each shift
  • Payment Processing: Accepting various payment methods, including credit cards, debit cards, mobile payments, and sometimes checks
  • Bagging: Carefully bagging purchased items and ensuring that fragile or perishable items are handled appropriately
  • Returns and Exchanges: Processing returns and exchanges following store policies and refunding or crediting customers as necessary
  • Price Verification: Checking prices and verifying discounts or promotions, including scanning barcodes or manually entering prices for items without barcodes
  • Cash Register Operation: Operating the cash register or point-of-sale (POS) system, including handling voids, discounts, and coupons
  • Sales Assistance: Offering assistance to customers by answering questions, providing product information, and directing them to relevant store sections
  • Maintaining Cleanliness: Keeping the checkout area clean, organized, and free from clutter
  • Security: Maintaining vigilance for potential theft or fraud, such as checking bills for counterfeit money or identifying suspicious behavior
  • Cash Reconciliation: Balancing cash drawer at the end of each shift and reporting any discrepancies or issues to a supervisor or manager
  • Knowledge of Store Policies: Being knowledgeable about store return policies, loyalty programs, and any ongoing promotions or special offers
  • Assisting with Inventory: Occasionally helping with restocking items or conducting inventory checks during non-peak hours
  • Customer Service: Providing friendly and efficient customer service, including resolving customer complaints or issues when they arise
  • Training: Staying updated on changes in cash handling procedures, new technology, or store policies through training

Pick n Pay Zimbabwe, TM Supermarkets

Data Capturer (Extensions Clerk)
06.2005 - 05.2008

Job overview

  • Data Entry: Accurately entering various types of data into computer systems or databases, such as sales transactions, customer information, inventory records, and pricing details
  • Receipt Verification: Checking and reconciling sales receipts, invoices, and purchase orders to ensure accuracy and consistency
  • Inventory Updates: Updating inventory records to reflect product additions, sales, returns, and adjustments
  • Pricing Updates: Ensuring that product prices and discounts are correctly entered into the system, including updating tags and labels as needed
  • Customer Records: Managing customer databases by inputting new customer information, updating contact details, and ensuring data accuracy
  • Sales Reports: Compiling and generating regular sales reports and summaries for analysis by management
  • Data Quality Control: Reviewing data for errors or inconsistencies and rectifying them promptly
  • File Management: Organizing and maintaining electronic and physical files to ensure easy retrieval of data
  • Data Security: Safeguarding sensitive data and ensuring compliance with data protection regulations and company policies
  • Communication: Collaborating with colleagues in sales, marketing, and inventory management to address data-related issues or discrepancies
  • Data Verification: Double-checking data for accuracy, completeness, and compliance with established standards or guidelines
  • Data Backup: Creating regular backups of critical data to prevent data loss in case of technical issues or emergencies
  • System Updates: Keeping up-to-date with changes or upgrades to data entry software and tools
  • Efficiency Improvement: Identifying opportunities to streamline data entry processes and improve data accuracy
  • Problem Solving: Investigating and resolving data-related discrepancies or issues in a timely manner.

Pick n Pay Zimbabwe, TM Supermarkets

Cashier
01.2005 - 05.2005

Job overview

  • Scanning and processing items for purchase, accurately entering prices, and handling transactions efficiently
  • Cash Handling: Accepting cash payments, providing change, and ensuring the cash register's accuracy at the beginning and end of each shift
  • Payment Processing: Accepting various payment methods, including credit cards, debit cards, mobile payments, and sometimes checks
  • Bagging: Carefully bagging purchased items and ensuring that fragile or perishable items are handled appropriately
  • Returns and Exchanges: Processing returns and exchanges following store policies and refunding or crediting customers as necessary
  • Price Verification: Checking prices and verifying discounts or promotions, including scanning barcodes or manually entering prices for items without barcodes
  • Cash Register Operation: Operating the cash register or point-of-sale (POS) system, including handling voids, discounts, and coupons
  • Sales Assistance: Offering assistance to customers by answering questions, providing product information, and directing them to relevant store sections
  • Maintaining Cleanliness: Keeping the checkout area clean, organized, and free from clutter
  • Security: Maintaining vigilance for potential theft or fraud, such as checking bills for counterfeit money or identifying suspicious behavior
  • Cash Reconciliation: Balancing cash drawer at the end of each shift and reporting any discrepancies or issues to a supervisor or manager
  • Knowledge of Store Policies: Being knowledgeable about store return policies, loyalty programs, and any ongoing promotions or special offers
  • Assisting with Inventory: Occasionally helping with restocking items or conducting inventory checks during non-peak hours
  • Customer Service: Providing friendly and efficient customer service, including resolving customer complaints or issues when they arise
  • Training: Staying updated on changes in cash handling procedures, new technology, or store policies through training

Pick N Pay Zimbabwe, TM Supermarkets

Shelf Packer
01.2004 - 12.2004

Job overview


  • Product Placement: Ensuring that products are displayed on store shelves in an attractive and organized manner
  • Stocking Shelves: Unpacking merchandise from delivery boxes and placing them on shelves, taking care to arrange items neatly and according to store guidelines
  • Product Rotation: (FIFO)Rotating products to ensure that older items are at the front and newer items are at the back, reducing the likelihood of items expiring or spoiling
  • Price Tag Maintenance: Ensuring that price tags or labels are accurate and that they match the corresponding products
  • Inventory Checks: Conducting regular checks of shelf inventory to identify items that need restocking and communicating these needs to supervisors or managers
  • Planogram Compliance: Following planograms or store layout guidelines to maintain consistent product placement and visual appeal
  • Promotion Displays: Creating eye-catching displays for promotional or seasonal items to attract customer attention
  • Quality Control: Inspecting products for damage, expiration, or tampering and removing any substandard items from the shelves
  • Cleanliness: Keeping shelves, displays, and the surrounding area clean and free from debris or spills
  • Customer Assistance: Assisting customers with locating products, answering questions, and providing recommendations when asked
  • Orderly Appearance: Monitoring and maintaining the overall appearance of the store to ensure a neat and organized shopping environment
  • Safety: Adhering to safety protocols, such as handling products carefully, using step stools or ladders safely, and following store safety guidelines
  • Communication: Reporting inventory discrepancies, issues with products, or shelving concerns to supervisors or managers
  • Efficiency: Working efficiently to minimize disruptions to customers and maintain well-stocked shelves during business hours.

Education

Mkoba 1 High School
Gweru - Zimbabwe

GCE O'Level from High School
01.1997 - 12.2000

Gweru Polytechnic College
Gweru - Zimbabwe

Basic Marketing And Selling Skills from Marketing
08.2003 - 10.2003

Skills

Leadershipundefined

Additional Information

Pick n Pay Douglasdale 2013 - 2017

.Assisted the senior manager in overseeing all aspects of the receiving department's operations.

.Supervised receiving staff and ensured they followed proper procedures for receiving, inspecting, and storing merchandise.

.Coordinated with vendors and carriers to schedule deliveries and resolve any issues with shipments.

.Maintained accurate inventory records and conducted regular audits to identify discrepancies.

.Trained new employees on receiving procedures and safety protocols.

.Ensured compliance with company policies and safety regulations.

.Assisted in the development and implementation of receiving department policies and procedures.

.Provided support to the senior manager in various administrative tasks, such as scheduling, and reporting.


Choppies Supermarkets SA 2020 - 2022

.Supported the regional manager in overseeing and managing multiple retail locations within the region.

.Ensured smooth operations at each retail store, including inventory management, staffing, and customer service.

.Provided leadership and guidance to store managers and staff to meet sales targets and maintain high standards of customer service.

.Monitored and evaluated the performance of individual stores and implementing strategies to improve sales and operational efficiency.

.Acted as a liaison between store managers and the regional manager, conveying important information and ensuring effective communication channels.

.Addressed any issues or challenges that arose within the retail stores, such as staffing shortages, customer complaints, or operational issues.

.Assisted in budget planning and monitoring expenses for each store to ensure profitability and cost-effectiveness.

.Ensured that all stores adhere to company policies, industry regulations, and legal requirements.

Software

SAP

Polaris

Microsoft Outlook

Microsoft Word

Microsoft Excel

Certification

HR Foundations (Core Human Resources) Linkedin Learning

References

Ayanda Mdlalose

The Coca Cola Company- Account Manager

AMdlalose@ccbagroup.com

+27 76 812 9026


Johan Joubert

Choppies Supermarkets SA - Head of Merchandising johan.joubert@sgconvenience.co.za

+27 76 453 7952


Tony Mabasa

Choppies Supermarkets SA (OK Grocer) - Store Manager

+27 64 033 2118


Nadia Welkom

Verimark (PTY) LTD - Sales Representative

+27 79 522 7419

Timeline

HR Foundations (Core Human Resources) Linkedin Learning

01-2024

Retail Sales Foundations - Linkedin Learning

12-2023

Account Management (Maintaining Relationships) - LinkedIn Learning

12-2023

Inventory Management Foundations - LinkedIn Learning

12-2023

Introduction To Employee Relations - LinkedIn Learning

12-2023

Key Account Management - LinkedIn Learning

12-2023

Human Resources Management - Great Learning Academy

12-2023

Accounting For Non Accountants - LinkedIn Learning

12-2023

Time Management - Nedbank Move Up

03-2022

Customer Service - Nedbank Move Up

03-2022

Computer Basics - Nedbank Move Up

03-2022

Cashier Basics - Nedbank Move Up

03-2022

Attitude - Nedbank Move Up

03-2022

Data Capture - Nedbank Move Up

03-2022

Store Assistant - Nedbank Move Up

03-2022

Store Manager (Branch Manager)

Choppies Supermarkets SA
04.2018 - 08.2022

Assistant Store Manager

Choppies Supermarkets SA
03.2017 - 03.2018

Receiving Manager

Pick n Pay Douglasdale
08.2013 - 03.2017

Inventory Clerk

Pick n Pay Douglasdale
02.2013 - 07.2013

Cashier

Pick N Pay Douglasdale
10.2009 - 01.2013

Data Capturer (Extensions Clerk)

Pick n Pay Zimbabwe, TM Supermarkets
06.2005 - 05.2008

Cashier

Pick n Pay Zimbabwe, TM Supermarkets
01.2005 - 05.2005

Shelf Packer

Pick N Pay Zimbabwe, TM Supermarkets
01.2004 - 12.2004

Gweru Polytechnic College

Basic Marketing And Selling Skills from Marketing
08.2003 - 10.2003

Mkoba 1 High School

GCE O'Level from High School
01.1997 - 12.2000

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Mbonisi Tshuma Retail Store Manager