Mbongo Gracia Kitenge
Johannesburg
Summary
I'm a versatile professional with expertise in KYC/AML procedures, ensuring regulatory compliance and preventing financial crimes. As a Branch Manager, I led day-to-day operations and strategic planning for business growth. My experience as a Compliance Officer included policy development and regulatory training. Additionally, I managed logistics operations in E-commerce, ensuring smooth order fulfillment and timely delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Global KYC/AML Analyst
Infinox Global
01.2022 - 02.2024
- Review documentation and applications received from customers and utilized third-party systems to verify compliance with AML regulations
- Conducted KYC and AML checks with high accuracy, ensuring compliance with policies and regulations
- Followed standard AML/KYC procedures and processes
- Ensured CDD was correctly performed by LOBs and EDD was applied in cases warranted to mitigate AML/CTF
- Analyzed large quantities of information, identifying trends including establishing appropriate metrics to determine changing risk elements
- Identified, researched, and reported suspicious activity
- Determined whether to close cases, escalate findings, and/or file of Suspicious Activity Report
- Conducted electronic checks including PEP and sanction checks
- Understanding of regulations that guide the financial services Industry
- Accounts Opening
- Conducted Client Due Diligence investigations to support policies
- Assist with the preparation of high-risk and EDD cases
- Experience using digital technology for e-KYC and managing financial crime
- Process applications from individuals to corporations
- Liaise with clients where required, ensuring an efficient onboarding experience
- Manage onboarding projects to be completed within the required timelines
- Provide solutions to client's needs and workflows based on how applications work
- Adhering to Money Laundering and Terrorist Financial Control Regulations
- Worked closely with the compliance team to ensure adherence to regulations and company policies while performing AML/KYC due diligence checks
- Worked closely with different department teams to obtain and validate correct documentation
- Communicated with customers via email to obtain proper documentation or additional evidence when needed
- Undertook ad hoc job duties as assigned by global Onboarding Manager
- Partnered with fraud manager to research and investigate cases
- Maintained fraud analysis models to improve company systems
- Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents
- Read fraud and security risk management-related articles and white papers and took part in webinars to keep abreast of changes in fraud and security landscape
- Identified threats, vulnerabilities, and suspicious behavior patterns to recommend mitigation measures
- Prepared reports, metrics, and research to support fraud initiative projects
- Investigated fraud referrals and performed research to minimize the risk and address any inquiries to find the best possible solution
- Communicated with compliance manager to thwart potential money laundering or terrorist financing.
E-commerce and Logistics Associate
Quantanite(BPO)
01.2021 - 11.2021
- Contacting customers for fraud checks for orders flagged in the system
- Tracked and traced in-transit loads to stay updated on shipment status
- Communicated with carriers to confirm delivery windows and reduce shipment delays
- Set appointments for receiving or delivery and followed up with destination personnel to confirm receipt
- Processing of reshipment and warranty
- Processing of cancellation order request
- Processing of partial or full refund
- Provided professional services and support in dynamic work environment
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Checked the customer's returned order to confirm if warehouses have received return orders and provided customers with refund or replacement
- Provided customers with technical support
- Updated Customer's details
- Provided customer feedback regarding their orders using tracking a system called Shipwire
- Created customer Invoices
- I used the following platform: Cin7, Shopify, Shipwire, Amazon, eBay, Ezireturns.
Branch Manager
Kauai
11.2018 - 01.2021
- Oversaw the day-to-day operations of the restaurant branch, including opening and closing procedures, staffing, and scheduling
- Ensured efficient workflow and adherence to standard operating procedures (SOPs) for food preparation, service, and cleanliness
- Monitored inventory levels, ordered supplies, and managed stock to minimize waste and ensure the availability of ingredients and equipment
- Maintained high standards of customer service and satisfaction by greeting customers, addressing inquiries and complaints, and ensuring a positive dining experience
- Monitored customer feedback and implemented improvements to enhance service quality and customer retention
- Recruited, trained, and supervised restaurant staff, including servers, cooks, and support personnel
- Set performance expectations, provided feedback, and conducted performance evaluations to motivate and develop team members
- Fostered a positive work environment, promoted teamwork, and addressed any disciplinary issues or conflicts that may arise
- Developed and managed the restaurant's budget, including cost control measures to optimize profitability while maintaining quality standards
- Monitored sales, expenses, and financial performance, analyzed trends, and implemented strategies to achieve revenue targets and maximize profitability
- Collaborated with chefs and culinary team to plan menus, specials, and promotions based on customer preferences, seasonal ingredients, and food trends
- Ensured consistency in food quality, presentation, and portion sizes through regular inspections and quality control measures
- Ensured compliance with health and safety regulations, food hygiene standards, and sanitation practices to maintain a safe and clean environment for customers and staff
- Conducted regular inspections, implemented corrective actions, and trained staff on safety protocols and emergency procedures
- Developed and executed marketing strategies to attract new customers, increase foot traffic, and build brand awareness
- Planned and organized promotional events, campaigns, and partnerships with local businesses or community organizations to drive sales and customer engagement
- Prepared and submitted reports on sales performance, expenses, inventory levels, and operational metrics to senior management
- Communicated effectively with corporate headquarters, regional managers, and other stakeholders to provide updates, seek guidance, and collaborate on business initiatives.
Compliance Officer
Business Development Professionals
09.2016 - 10.2018
- Implementation of compliance policies and procedures concerning Company Secretarial (Cipc), Accounting, and Payroll
- Annual voluntary Compliance Audits
- Compliance diagnostics
- Ensuring post-compliance policies and procedures are implemented
- Documents management and Lodgement with government authorities SARS and DOL
- Retention of company policies and procedures
- Recommend advice and support to clients with proper record keeping
- Adhering to set deadlines in terms of delivery
- Preparation of a full set of accounts and presentation of customized financial reports with the aid of accounting software
- Analyzed written reports and statements to verify regulatory compliance
- Managed practical action plans to respond to audit discoveries and compliance violations
- Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices
- Investigated and documented all violations of compliance regulations to determine necessary improvements.
Education
Accounting - Technical Financial Accounting -
Boston City Campus
11.2016
Skills
- Strong Analytical
- Excellent Communication
- Customer Due Diligence
- Problem Solving
- Risk Assessment
- Customer Support
- Adaptability
- Critical thinking
- KYC verification
- Time Management
- Investigation
- Suspicious Activity Reporting
Certification
- KYC, 2022, Alison - AC-490823764391
- AML, 2022, Alison - AC-329423764391
Additional Information
Computer Skills:
-MS Office
-Salesforce
-Zendesk
-Slack
-Dynamic 365
-Pastel
References:
company : Infinox Global
Name : Lebogang Choenyane
Role : Team Leader
Contact : 078 039 86 84
Company : Quantanite (BPO)
Name : Peter
Role :Campaign Manager
Contact : 074 611 1012
Company :Kauai
Name : Shirley
Role : Are Manager
Contact : 072 406 29 61
Company : Business Development Professionals
Name : Vusimuzi Evert
Role : Branch Manager
Contact : 072 024 2501
Languages
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Global KYC/AML Analyst
Infinox Global
01.2022 - 02.2024
E-commerce and Logistics Associate
Quantanite(BPO)
01.2021 - 11.2021
Branch Manager
Kauai
11.2018 - 01.2021
Compliance Officer
Business Development Professionals
09.2016 - 10.2018
Accounting - Technical Financial Accounting -
Boston City Campus
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