Mbongo Gracia Kitenge

• Review documentation to prevent fraud, money laundering, and identity theft losses.
• Follow standard AML procedures and processes.
• Ensured CDD was properly performed by the LOBs and EDD was applied in cases where warranted to mitigate AML/TF.
• I analyzed large quantities of information, identifying trends including establishing appropriate metrics to determine changing risk elements.
• Identified, researched, and reported suspicious activity.
• Determined whether to close cases, escalate findings, and/or file a Suspicious Activity Report.
• Conduct electronic checks including PEP and sanction checks.
• Understanding of the regulations that guide the financial services Industry.
• Accounts Opening.
• Endling Due Diligence investigations to support policies.
• Assist with the preparation of high-risk and EDD cases.
• Experience using digital technology for e-KYC and managing financial crime.
• Process a range of applications from individuals to corporations.
• Liaise with clients where required, ensuring an efficient onboarding experience.
• Manage onboarding projects to be completed within the required timelines.
• Provide solutions to the client's needs and workflows based on how the applications work.
• Training new staff enabling them to comply with the FICA legislation and reviewing policies and procedures.
• Adhering to Money Laundering and Terrorist Financial Control Regulations.

Reference

Name :Lebogang Choenyane

Position:Onboarding Team Leader

Contact:078 039 86 84

• Contacting customers for fraud checks for orders flagged in the system.
• Tracked and traced in-transit loads to stay updated on shipment status.
• Communicated with carriers to confirm delivery windows and reduce shipment delays.
• Set appointments for receiving or delivery and followed up with destination personnel to confirm receipt.
• Processing of reshipment and warranty.
• Processing of a cancellation order request.
• Processing of a partial or full refund.
• Checking the customer's returned order on Ezi return to confirm if one of the warehouses has received the return order and providing the customer with a refund or a replacement.
• Providing customers with technical support.
• Updating Customer's details.
• Providing customer feedback regarding their orders using a tracking system called Shipwire.
• Creating customer Invoices.

I used the following platform :

*Cin7

*Shopify

*Shipwire

*Amazon

*eBay

*Ezireturns

Reference

Name:Peter

Position: Campaign manager

Contact: 074 611 10 12

• Administered branch sales,services, and operational activities.
• Developed employee skillsets to achieve both employee's personal and branch goals by implementing targeted coaching plans.

verified branch operations daily with checks on processes,staff activities, and KPIs.

• Boosted and maintained staff morale, conducting daily huddles to communicate goals,strategies, and new initiatives.
• Maintained and developed relationships with business customers.
• Showed Accountability by taking ownership of business and willingness to make customer-focused decisions.
• Identified opportunities to deepen relationships, increase client acquisition and improve service level.
• Enhanced department performance by recruiting,hiring,and training qualified personnel.
• Met budget targets through expense monitoring and cost control.
• Perform regular stock-take procedures and readily addresses variances.
• Effectively manages food cost variances for the store.

Reference

Name: Shirley

Position: Area Manager

Contact: 072 406 29 61

• Implementation of compliance policies and procedures with regards to :

*Company Secretarial (Cipc)

*Accounting.

*Payroll.

• Annual voluntary Compliance Audits.
• Compliance diagnostics.
• Ensuring post-compliance policies and procedures are implemented.
• Documents management and lodgement with the government authorities SARS and DOL
• Retention of company policies and procedures.
• Recommend advice and support to clients with proper record keeping.
• Adhering to set deadlines in terms of delivery.
• Preparation of a full set of accounts and presenting customized financial reports with the aid of accounting software.
• Analyzed written reports and statements to verify regulatory compliance.

Reference

Name: Vusimusi

Position: Branch Manager

Contact: 072 024 25 01

• Owned operational standards and consistent achievement of periodic restaurant targets, including customer satisfaction rates and food waste reduction.
• Owned scheduling, training, and performance activities for multiple teams of cooking, waiting, and bartending staff.
• Provided administrative support to upper management through inventory reporting, budget governance, and payroll management.
• Oversaw food preparation and production standards by implementing effective quality control measures.
• Oversaw food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
• Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
• Completed accurate end-of-day financial routines for cash and card transactions.
• Reconciled cash and credit card transactions to maintain accurate records.
• Built a loyal customer base by creating a welcoming environment with top-quality service.
• Monitored and maintained stock levels for maximized efficiency and minimized waste.
• Maintaining Profit margins.
• Cash Flow Management.
• Perform Regular stock take.
• Achieved financial goals through rigorous restaurant budgeting and forecasting.
• 
  

Reference

Name:James Balabou

Position: Regional Manager

Contact: 082 695 37 31