Reference
Mbongeni Thwala
Assistant Manager
Nelspruit
Overview
2026
2026
years of professional experience
2
2
Languages
Work History
Front Manager
Botanical Garden Restaurant
- Monitored cash handling procedures to minimize discrepancies and deter theft or fraud incidents.
- Managed employee break rotations efficiently, ensuring seamless operations at all times.
- Assisted in the hiring process of new front-end team members, ensuring a strong workforce.
- Resolved customer complaints promptly and professionally, maintaining a positive brand image.
- Enhanced customer satisfaction by implementing effective front-end management strategies.
- Streamlined checkout processes for improved efficiency and reduced wait times.
- Maintained open lines of communication with staff, fostering a supportive work environment.
- Ensured compliance with health and safety regulations within the front end area, protecting both employees and customers alike.
- Oversaw customer returns process, ensuring adherence to company policies while maintaining high levels of customer satisfaction.
Telesales
Milky Mouse
Assistant Manager
Tindlovu Restaurant
08.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
Short Course in Hotel Management
Oxbridge College
Online11.2021
IT Fundamental
MSC College
Nelspruit 12.2010
Skills
Social perceptiveness
Team Supervision
Staff Management
Operations
Additional Information
Language Siswati and English
Drivers license code 10
Interests
Timeline
Assistant Manager
Tindlovu Restaurant
08.2023 - Current
Front Manager
Botanical Garden Restaurant
Telesales
Milky Mouse
Short Course in Hotel Management
Oxbridge College
IT Fundamental
MSC College