MBONGENI SHAUN MTSWENI
Customer Service Representative
Johannesburg
Summary
Experienced customer service representative and event coordinator with a strong focus on creativity and attention to detail. Demonstrated ability in planning and executing successful events, managing budgets, negotiating contracts, and ensuring client satisfaction. Proficient in event logistics, with over 2 years of hands-on experience in the field.
Overview
4
4
years of professional experience
14
14
years of post-secondary education
Work History
Assistant Manager
Engen Moilux
02.2023 - 02.2025
- Supervise staff daily activity and performance
- Place orders of stock and fuel with suppliers
- Office admin and filing of reports
- Organising and conducting training for staff
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
CREW MEMBER
alliance accreditation
01.2021 - 12.2023
- Managed ticket sales for high-profile events such as Kevin Hart's show at SunBet Arena and Chris Brown's concert at FNB Stadium.
- Accredited staff and recorded their information.
- Directed event access and coordinated queue management.
EVENTS COORDINATOR
Odd plate
09.2022 - 02.2023
- Managed logistics for internal gatherings, including farewells and annual functions.
- Managed social media platforms to enhance venue and event space visibility.
- Coordinated food and decor arrangements for events.
- Coordinated weekly kitchen menu orders.
Education
DIPLOMA - EVENTS MANAGEMENT
Tshwane University of Technology
pretoria west, pretoria 01.2020 - 05.2023
BACHELORS DEGREE - IB BUSINESS ADMINISTRATION, SUPPLY CHAIN AND LOGISTICS
Rosebank College
Braamfontien 01.2023 - Current
MATRIC - undefined
Elshadai Combined School
Tooitskraal, Marble hall 01.2010 - 04.2018
Skills
Social media management
computer skills
customer service
problem-solving
Admin skills
Teamwork
Decision-Making
Inventory Control and merchandising
Retail management
Team leader and supervision
<Enter your own>
- Date of Birth: May 24, 2001
- Nationality: South African
References
- Engen Moilux, Station manager, Mpho, 078 422 2861
- Odd Plates, Manager, Chloe, 079 720 2121
- Alliance accreditation, supervisor, savannah, 0844074949
Timeline
Assistant Manager
Engen Moilux
02.2023 - 02.2025
BACHELORS DEGREE - IB BUSINESS ADMINISTRATION, SUPPLY CHAIN AND LOGISTICS
Rosebank College
01.2023 - Current
EVENTS COORDINATOR
Odd plate
09.2022 - 02.2023
CREW MEMBER
alliance accreditation
01.2021 - 12.2023
DIPLOMA - EVENTS MANAGEMENT
Tshwane University of Technology
01.2020 - 05.2023
MATRIC - undefined
Elshadai Combined School
01.2010 - 04.2018