Mbongeni Ndlovu

• Maintained filing system and organized customer documents for easy retrieval of information.
• Enhanced office organization with regular maintenance of files, records, and supplies inventory.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
• Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
• Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
• Improved office efficiency by digitizing paper files and organizing digital records.
• Streamlined document retrieval, meticulously filing documents both physically and electronically.

• Kept bar presentable and well-stocked to meet customer needs.
• Served high customer volumes during special events, nights, and weekends.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Answered customers' questions, recommended items, and recorded order information.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas for optimal guest experience.
• Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.

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• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Worked flexible schedule and extra shifts to meet business needs.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Helped customers complete purchases, locate items, and join reward programs.
• Ensured accuracy in financial transactions, reconciled cash with receipts daily.