Mbongeni Bhulose
Graduate Economics and Finance
91 Vasco Da Gama Drive Shulton Park
Summary
Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over 15 years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills.
Overview
22
22
years of professional experience
Work History
Acquisition Manager
Standard Bank Business Banking
01.2025 - Current
- Define and implement an acquisition sales strategy to enable and achieve the required growth within the Business segment
- Ensure a good understanding of the Local area in order to identify acquisition opportunities.
- Utilizes business intelligence to effectively plan activities around leads provided, and targeted opportunities to ensure that all customer interactions are professional and value adding.
- Responsible for driving the Personal and Business Banking interplay, and enable a full customer solution
- Responsible to effectively provide relevant and holistic financial solutions
- Implements sales best practices to support portfolio growth
- Facilitates completion of value-chain analysis on all new risk groups to ensure a better understanding of the customers’ business and the sales opportunities within the risk group.
- Provides financial solutions customized to best meet the financial needs to the customers
- Supports the provincial and national sales campaigns approach in the acquisition of new business.
- Understanding of Customer’s business through regular interaction with client at their place of business
- Utilizes Customer Relationship Management (CRM) tool to effectively manage the relationship.
- Develops and implements a client-calling schedule to regularly visit all clients within the portfolio
Business Manager
Nedbank Commercial Banking
09.2022 - 12.2024
- Drive income and sales targets by cross selling, upselling and acquiring new clients
- Ensure dedicated relationships are maintained and grown
- Create and maintain an annual client interaction management plan
- Ensure the long term sustainability of the portfolio by establishing relationships
- Make use of the client planning and solutioning tools for the top 20% of the portfolio
- Achieve new business and up-selling sales targets
- Achieve customer satisfaction targets
- Develop an understanding of regional market trends and business lifecycle challenges
- Track and monitor the financial performance of the portfolio
- Apply risk-based pricing for all new sales and pricing reviews
- Position Enterprise Banking in a dynamic and highly competitive market place
- Educate the customers on the new operating model and value proposition
- Make use of middle and back-office support networks
- Maintain ownership for servicing the client on operational matters
- Take ownership of client complaints
- Communicate and implement actions to improve service following client feedback
- Duties:
Relationship Executive
Absa Commercial Growth
05.2018 - 08.2022
- Drive income and sales targets by cross selling, upselling and acquiring new clients
- Ensure dedicated relationships are maintained and grown
- Create and maintain an annual client interaction management plan
- Ensure the long term sustainability of the portfolio by establishing relationships
- Make use of the client planning and solutioning tools for the top 20% of the portfolio
- Achieve new business and up-selling sales targets
- Achieve customer satisfaction targets
- Develop an understanding of regional market trends and business lifecycle challenges
- Track and monitor the financial performance of the portfolio
- Apply risk-based pricing for all new sales and pricing reviews
- Position Enterprise Banking in a dynamic and highly competitive market place
- Educate the customers on the new operating model and value proposition
- Make use of middle and back-office support networks
- Maintain ownership for servicing the client on operational matters
- Take ownership of client complaints
- Communicate and implement actions to improve service following client feedback
- Duties:
Sales Account Manager
Bidvest Bank Limited
11.2017 - 04.2018
- Drive income and sales targets by cross selling, upselling and acquiring new clients
- Specialist Asset Finance solutions, Commercial Asset Finance, Commercial Property Finance, and other asset based finance
- On boarding of new clients to grow portfolio
- Ensure dedicated relationships are maintained and grown
- Create and maintain an annual client interaction management plan
- Ensure the long term sustainability of the portfolio by establishing relationships
- Make use of the client planning and solutioning tools for the top 20% of the portfolio
- Achieve new business and up-selling sales targets
- Achieve customer satisfaction targets
- Develop an understanding of regional market trends and business lifecycle challenges
- Track and monitor the financial performance of the portfolio
- Apply risk-based pricing for all new sales and pricing reviews
- Position Bidvest Bank in a dynamic and highly competitive market place
- Educate the customers on the new operating model and value proposition
- Make use of middle and back-office support networks
- Maintain ownership for servicing the client on operational matters
- Take ownership of client complaints
- Communicate and implement actions to improve service following client feedback
- Duties:
Relationship Executive
Barclays Africa (Absa)
09.2014 - 10.2017
- Drive income and sales targets by cross selling, upselling and acquiring new clients
- Ensure dedicated relationships are maintained and grown
- Create and maintain an annual client interaction management plan
- Ensure the long term sustainability of the portfolio by establishing relationships
- Make use of the client planning and solutioning tools for the top 20% of the portfolio
- Achieve new business and up-selling sales targets
- Achieve customer satisfaction targets
- Develop an understanding of regional market trends and business lifecycle challenges
- Track and monitor the financial performance of the portfolio
- Apply risk-based pricing for all new sales and pricing reviews
- Position Enterprise Banking in a dynamic and highly competitive market place
- Educate the customers on the new operating model and value proposition
- Make use of middle and back-office support networks
- Maintain ownership for servicing the client on operational matters
- Take ownership of client complaints
- Communicate and implement actions to improve service following client feedback
- Duties:
Financial Advisor
Ithala Bank Limited
09.2013 - 08.2014
- Contact the referrals and leads of assigned customers to discuss their financial needs and to solution the customer appropriately.
- Sell the appropriate products to the customers ensuring that all requirements in terms of FAIS (Financial Advisory), FICA (Client Identification) and NCA (Credit Rules) are met.
- Complete detailed assessments of client needs for banking products and other financial products, including Insurance. (Customer Needs Analysis Tool)
- Create lead referrals and call on specialists to assist
- Complete motivations for credit approval and follow up the process
- Negotiate where needed appropriate rates with the various product owners.
- Educate customers to use alternative channels. (Client migration)
- Research the sales potential in the local area through reviewing the local media and local demographic information
- Analyse sales achieved against targets agreed on a daily basis for new and existing clients.
- Ensure that all requirements in terms of FAIS (Financial advice in terms of the Financial Advisory and Intermediary Service Act), FICA (Client Identification in terms of Financial Intelligence Centre Act) and NCA (Credit rules in terms of the National Credit ACT) are met.
- Act as backup for other team members in case of absence or during peak times.
- Interact with various internal stakeholders on a regular basis to coach them on the sales process and how to identify leads.
- Duties:
Services Manager
Nedbank Limited
01.2011 - 08.2013
- Support Business Manager with managing a portfolio of business clients
- Opening of New Business Account, Draw AVAF contracts.
- Prepare securities and ensure they are store in safe keeping
- Cross – Selling of Business Bank Product to clients
- Manage relationship with client, and be the second contact person in the absence of the Business Manager
- Duties:
Private Banker
Nedbank Limited
06.2009 - 12.2010
- Contact the referrals and leads of assigned customers to discuss their financial needs and to solution the customer appropriately.
- Sell the appropriate products to the customers ensuring that all requirements in terms of FAIS (Financial Advisory), FICA (Client Identification) and NCA (Credit Rules) are met.
- Complete detailed assessments of client needs for banking products and other financial products, including Insurance. (Customer Needs Analysis Tool)
- Create lead referrals and call on specialists to assist
- Complete motivations for credit approval and follow up the process
- Negotiate where needed appropriate rates with the various product owners.
- Educate customers to use alternative channels. (Client migration)
- Research the sales potential in the local area through reviewing the local media and local demographic information
- Proactively participate in the local business and community forums.
- Analyse sales achieved against targets agreed on a daily basis for new and existing clients.
- Action all instructions, general queries and complaints related to requests from affluent customers and respond directly to the customers
- Ensure that all requirements in terms of FAIS (Financial advice in terms of the Financial Advisory and Intermediary Service Act), FICA (Client Identification in terms of Financial Intelligence Centre Act) and NCA (Credit rules in terms of the National Credit ACT) are met.
- Duties:
Sales Consultant
Nedbank Limited
01.2007 - 05.2009
- Contact the referrals and leads of assigned customers to discuss their financial needs and to solution the customer appropriately.
- Sell the appropriate products to the customers ensuring that all requirements in terms of FAIS (Financial Advisory), FICA (Client Identification) and NCA (Credit Rules) are met.
- Complete detailed assessments of client needs for banking products and other financial products, including Insurance. (Customer Needs Analysis Tool)
- Create lead referrals and call on specialists to assist
- Complete motivations for credit approval and follow up the process
- Negotiate where needed appropriate rates with the various product owners.
- Educate customers to use alternative channels. (Client migration)
- Research the sales potential in the local area through reviewing the local media and local demographic information
- Proactively participate in the local business and community forums.
- Analyse sales achieved against targets agreed on a daily basis for new and existing clients.
- Action all instructions, general queries and complaints related to requests from affluent customers and respond directly to the customers
- Ensure that all compliments and complaints are captured according to CCP (Customer complaints process)
- Ensure transparency and open dialogue between credit and the client by communicating the client's requirements and giving feedback on the banks position regarding these requirements.
- Follow up with clients who have outstanding FICA documentation based on the listings supplied from operations.
- Ensure that all transactions are processed within processing mandates.
- Process requests from customers for audit certificates, bank codes and account confirmation letters.
- Administer the completion and the release of security documentation and keep the customers informed of the status.
- Score credit applications using the bank's scoring system.
- Ensure that all requirements in terms of FAIS (Financial advice in terms of the Financial Advisory and Intermediary Service Act), FICA (Client Identification in terms of Financial Intelligence Centre Act) and NCA (Credit rules in terms of the National Credit ACT) are met.
- Duties:
Bank Teller
Nedbank Limited
04.2004 - 12.2006
- Execute cash & related transactions-Throughtout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached
- Customer Service-Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
- Identifying sales leads- Identify and action sales leads (teller prompts) and cross selling opportunities
- Compliance to legislative requirements and internal processes-Open & close the branch safe according to the Bank's procedures, including physically securing the safe according to required procedures.
- Duties:
Education
Certificate in Management - Management Development
GIBS
Pretoria01-2012
RE 05(FAIS Certificate) - FAIS
Moonstone
Durban01-2011
Bachelor of Commerce Honours - Economics
University of Kwazulu Natal
Durban01-2001
Bachelor of Social Science - Finance & Economics
University of Kwazulu Natal
Durban01-2000
Matric Certificate (with Exemption) - undefined
Siyathuthuka High School
01-1995
Skills
Relationship building
Client relationships
Service support
Sales reporting
Client engagement
Risk management
Portfolio growth
Risk mitigation
Banking
Analytical problem solving
Critical thinking
Customer portfolio
Strategic selling
Customer service
Financial services
Timeline
Acquisition Manager
Standard Bank Business Banking
01.2025 - Current
Business Manager
Nedbank Commercial Banking
09.2022 - 12.2024
Relationship Executive
Absa Commercial Growth
05.2018 - 08.2022
Sales Account Manager
Bidvest Bank Limited
11.2017 - 04.2018
Relationship Executive
Barclays Africa (Absa)
09.2014 - 10.2017
Financial Advisor
Ithala Bank Limited
09.2013 - 08.2014
Services Manager
Nedbank Limited
01.2011 - 08.2013
Private Banker
Nedbank Limited
06.2009 - 12.2010
Sales Consultant
Nedbank Limited
01.2007 - 05.2009
Bank Teller
Nedbank Limited
04.2004 - 12.2006
Matric Certificate (with Exemption) - undefined
Siyathuthuka High School
Certificate in Management - Management Development
GIBS
RE 05(FAIS Certificate) - FAIS
Moonstone
Bachelor of Commerce Honours - Economics
University of Kwazulu Natal
Bachelor of Social Science - Finance & Economics
University of Kwazulu Natal