Mbongeleni Ndumo

Managing a Building in the Rental and Social Housing space, tenant evaluation and Education.

Responsible for the overall on-site management of the assigned property, ensuring the property is well maintained and tenants receive efficient and effective service. Supervise staff and contractors to ensure they operate and carry out their functions in line with company practices, policies and procedures.

* Conduct tenant management training/education to ensure understanding of the programme objectives.

*Ensure a compliant social housing sector through assessment of the tenant allocation lists in line with approved guidelines, policies and SH Regulations.

* Provide implementation support to letting department for Rental and Social housing Programmes.

*Conduct pre-qualification interviews with prospective tenants.

* Follow up and resolve where possible, any customer queries or complaints. Escalate any unresolved issues to the Area Manager, Portfolio Manager or Customer Services.

Assist all other departments in resolving tenant queries where necessary.

* Ensure that the properties are well maintained at all times and that all repairs and maintenance carried out are completed within the company’s stipulated turnaround times and that the quality of the work performed is in line with the company’s benchmarks.

Check the maintenance request book daily and ensure the repairs are carried out.

Carry out routine repairs and maintenance where necessary.

Control any and all stock held at the building and keeping the stock register up to date.

* Inspect the properties and their surrounds daily to ensure that they are clean and well maintained. Report any issues to the Area or Portfolio Manager and follow up until the issues are resolved.

* Collect and deliver tenant statements, letters, notices etc.

Assist with credit control procedures, including obtaining proof of payments.

Complete the unit snag lists when tenants move in or out and deliver the lists to the office in a timeous manner.

Submit the attendance register and leave forms for all staff assigned to your building.

* Ensure tenants adhere to the building rules and procedures as set out in the Building Managers guide. i.e., visitors, overcrowding etc.

*Management of Service Providers e.g. security, cleaning, lifts, waste
managers, internet, transport, sanitation. Camera systems
maintenance Biometric maintenance.
*Checking invoices for payments Manage building and maintenance
staff Landlord interaction.
*Daily Inspections of site Reinstatement of premises.
*All utility queries and solutions thereof. Energy saving Procurement
policy and quotations.
*Budget preparation and assumptions
*Occupational Health and Safety management of implemented policy
of Urban Circle (inspections, meetings, actions)
*COVID measures ‐ ensuring sufficient PPE on site (sanitizing liquid,
fogging solution, gloves.
*Management of five student properties and the maintenance and
building staff.
*Managing repairs and maintenance expenditure across the portfolio.
*Assisting in the implementation and adherence to R&M expenditure, in
accordance with the approved budget.
*Oversee fire, elevator and OHS compliance. Oversee insurance
adherence, and compliance. Service provider management.
*Reporting all material R@M related challenges + solutions to
management.
*Strategic facility management.
*Overseeing and the implementation of facility processes/ procedures
across the student portfolio.
*Reporting at the weekly facilities meetings. Ensuring facilities tracking
sheet is kept up to date.
Submit monthly contractor’s invoices to finance for payment once job
has been signed off.
*Assisting with high level facility reporting, building optimization and
preventative maintenance.
Interface with council and various local authorities.
*Management of tenant installations, monthly white boxing of units, and refurbs.
*Ensure upkeep and cleanliness of all properties.
*Ensure monthly stock list checks and that building staff are equipped
accordingly.
*Attend and site in on the monthly management meetings.
*Ensure that all electrical reticulations, DB boards, metering, lighting are in good and working condition.
*Assist with producing an annual maintenance and building budget.
*Liaise with service providers for annual renewal of service level
agreements.
*Oversee Move‐In / Move Out inspections and cost and reinstatements
to off set against tenant’s holding deposits.
Sourcing of alternative products and suppliers to ensure optimum
operational expenses.
Employment Equity Member- 2021

Preparing Bill of Quantities.
· Preparing provisional Bills of quantities.
· Valuations for monthly payment certificates.
· All administration work for the Pr. Quantity Surveyor.
· Preparation of tender evaluation & other financial reports arising from
checking & confirmation of prices in B.O.Q`s

Construction of a community hall project

*Keep the communities informed on the progress of the project.
*Liaise between the Municipality, communities, and the contractor
*to keep the Contractor informed on relevant community affairs and
possible grievances

*To manage the recruitment of workers and/or local subcontractors.
*To assist the Contractor’s supervisory staff in the management of the
workers.
*Report weekly and monthly to the Contractor, Municipality, and the
community structures with respect to achievement of socio-economic
development targets
*Estimating of costs of Materials.
*Material reconciliation.
*Estimating material quantities.
*Ordering materials needed on site.
*Preparing reports for site meetings.
*Ensure quick response to allocated duties.
*Project supervision by measuring the work done.
*Manage and monitor members` attendance and work.
*Ensuring that project expenditure is within projected costs