Mbiganyi Nleya
Branch Manager
Johannesburg,GP
Summary
Dynamic Branch Manager at Supabets Gaming Group with a proven track record in enhancing customer satisfaction and driving profitability. Skilled in relationship building and regulatory compliance, I implemented strategic sales initiatives that consistently exceeded targets while fostering team development through effective performance reviews.
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Highly detail-oriented and professional branch manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
14
14
years of professional experience
Work History
Branch Manager
Supabets Gaming Group
06.2010 - 09.2024
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Consulted customers to boost product sales and services.
- Complied with regulatory guidelines and requirements.
Education
High School Diploma -
Dombodema High School
Zimbabwe 04.2001 -
Skills
Customer service
Branch operations management
Relationship building
Relationship building and management
Employee development
Performance reviews
Staff management
Decision-making
Team supervision
Staff training
Client relationship management
Regulatory compliance
Documentation
Timeline
Branch Manager
Supabets Gaming Group
06.2010 - 09.2024
High School Diploma -
Dombodema High School
04.2001 -