Arts
Mbendeni Isaih Antony Mkwane
Bloemfontein,Free State
Summary
I am a Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Being a hard worker, fast learner, team player and a leader that I am, I am aspired to getting a challenging positions within a company. I would like to use my skills to further the achievement of the company I join. I look forward to working with people who have greater knowledge and experience within the company from whom I can learn.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
6
6
Languages
Work History
Retail Technical Assistant and Sales Agent
Telkom Express Store
Bloemfontein, Free State
06.2019 - 11.2020
- Resolving customer’s account enquiries, providing IT Technical support and selling merchandise.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Actively engaged customers to provide general assistance and information on store merchandise.
TechZone Consultant
Centre Field Software, Vodacom Shop Rosebank & Centurion Mall
Johannesburg & Tshwane, Gauteng
09.2017 - 05.2019
- Supporting Vodacom IT Technical data Customers
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved problems, improved operations and provided exceptional service.
- Increased customer satisfaction by resolving issues.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Data/Customer Care Consultant
Vodacom SA PTY Walk in Customer Care Mimosa Mall
Bloemfontein, Free State
07.2010 - 04.2015
- Resolving customer’s account enquiries and providing IT Technical support.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Assisted walk-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
Data Specialist
Field Software, Sandton City Mall
Sandton , Gauteng
01.2007 - 01.2009
- Providing IT Technical support.
- Prepared demonstrations showing product configurations and data handling capabilities.
Education
The Music Business - Music Management And Merchandising
Boston City Campus
Bloemfontein 01.2016 - 11.2016
National Certificate in IT : System Support - Information Technology
Torque IT
Johannesburg Gauteng 01.2007 - 06.2008
National Certificate in IT : Technical Support - Information Technology
Bytes Technologies
Free State 02.2006 - 04.2007
Matric - High School
St Bernard's High School
Bloemfontein Free State 01.2001 - 11.2001
Skills
Teamwork and Collaboration
Analytical and Critical Thinking
Multitasking Abilities
Desktop support
Issue troubleshooting
IT Technical Support
Staff education and training
Public speaking talent
Customer engagement and assistance
Accomplishments
2012 Vodacom Customer Care Mimosa Mall Consultant of the year.
Interests
Sports
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is nice to be important but it is more important to be nice.
Timeline
Retail Technical Assistant and Sales Agent
Telkom Express Store
06.2019 - 11.2020
TechZone Consultant
Centre Field Software, Vodacom Shop Rosebank & Centurion Mall
09.2017 - 05.2019
The Music Business - Music Management And Merchandising
Boston City Campus
01.2016 - 11.2016
Data/Customer Care Consultant
Vodacom SA PTY Walk in Customer Care Mimosa Mall
07.2010 - 04.2015
National Certificate in IT : System Support - Information Technology
Torque IT
01.2007 - 06.2008
Data Specialist
Field Software, Sandton City Mall
01.2007 - 01.2009
National Certificate in IT : Technical Support - Information Technology
Bytes Technologies
02.2006 - 04.2007
Matric - High School
St Bernard's High School
01.2001 - 11.2001