Arts
Mbendeni Isaih Antony Mkwane
Bloemfontein,Free State
Summary
I am a Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Being a hard worker, fast learner, team player and a leader that I am, I am aspired to getting a challenging positions within a company. I would like to use my skills to further the achievement of the company I join. I look forward to working with people who have greater knowledge and experience within the company from whom I can learn.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
6
6
Languages
Work History
Retail Technical Assistant and Sales Agent
Telkom Express Store
Bloemfontein, Free State
06.2019 - 11.2020
- Resolving customer’s account enquiries, providing IT Technical support and selling merchandise.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Actively engaged customers to provide general assistance and information on store merchandise.
TechZone Consultant
Centre Field Software, Vodacom Shop Rosebank & Centurion Mall
Johannesburg & Tshwane, Gauteng
09.2017 - 05.2019
- Supporting Vodacom IT Technical data Customers
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved problems, improved operations and provided exceptional service.
- Increased customer satisfaction by resolving issues.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Data/Customer Care Consultant
Vodacom SA PTY Walk in Customer Care Mimosa Mall
Bloemfontein, Free State
07.2010 - 04.2015
- Resolving customer’s account enquiries and providing IT Technical support.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Assisted walk-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
Data Specialist
Field Software, Sandton City Mall
Sandton , Gauteng
01.2007 - 01.2009
- Providing IT Technical support.
- Prepared demonstrations showing product configurations and data handling capabilities.
Education
The Music Business - Music Management And Merchandising
Boston City Campus
Bloemfontein 01.2016 - 11.2016
National Certificate in IT : System Support - Information Technology
Torque IT
Johannesburg Gauteng 01.2007 - 06.2008
National Certificate in IT : Technical Support - Information Technology
Bytes Technologies
Free State 02.2006 - 04.2007
Matric - High School
St Bernard's High School
Bloemfontein Free State 01.2001 - 11.2001
Skills
Teamwork and Collaboration
undefinedAccomplishments
2012 Vodacom Customer Care Mimosa Mall Consultant of the year.
Interests
Sports
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is nice to be important but it is more important to be nice.
Timeline
Retail Technical Assistant and Sales Agent
Telkom Express Store
06.2019 - 11.2020
TechZone Consultant
Centre Field Software, Vodacom Shop Rosebank & Centurion Mall
09.2017 - 05.2019
The Music Business - Music Management And Merchandising
Boston City Campus
01.2016 - 11.2016
Data/Customer Care Consultant
Vodacom SA PTY Walk in Customer Care Mimosa Mall
07.2010 - 04.2015
National Certificate in IT : System Support - Information Technology
Torque IT
01.2007 - 06.2008
Data Specialist
Field Software, Sandton City Mall
01.2007 - 01.2009
National Certificate in IT : Technical Support - Information Technology
Bytes Technologies
02.2006 - 04.2007
Matric - High School
St Bernard's High School
01.2001 - 11.2001
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