Mbavhalelo Priscilla Sigida
Sales Consultant
Randburg,GP
Summary
Banking professional with a proven experience in sales and customer service within the financial sector. Proven ability to promote and sell financial products, including personal loans, overdrafts, and insurance. Currently pursuing user experience design studies at Red and Yellow-Creative School of Business. I have a very strong communication, organizational, and problem-solving skills drive continuous improvement and professional growth.
Overview
4
4
Languages
8
8
years of professional experience
Work History
Outbound Sales Consultant
ABSA Bank
06.2025 - Current
- Conducting outbound telemarketing for various financial products, including personal loans, transaction accounts, and overdrafts, also known as ECF for Ultimate banking accounts.
- Ability to follow policy, process and standard procedure
- Educate customer on product features, procedures, and benefits to facilitate informed decision-making.
- Consistently meet and exceed daily targets, demonstrating strong sales performance.
- Maintained accurate records of client interactions and application progress, facilitating efficient follow-up procedures.
- Provided exceptional customer service by addressing inquiries, resulting in improved client satisfaction.
- Collaborated with team members to identify and resolve client issues, fostering a cooperative work environment.
Sales Consultant
ABSA Bank
03.2020 - 06.2025
- Conduct inbound telemarketing for various financial products, including personal loans, transactional accounts, overdrafts, and balance transfers.
- Efficiently process applications and follow up on documentation to ensure a seamless customer experience.
- Performing data entry and database management tasks with
accuracy and efficiency using various systems. - Assisting my team leader with unblocking XDS
- BoTT journey – Attending meetings for brainstorming BoTT system for Personal Loans applications on Salesforce (On War room)
- Assisted teams in resolving system issues during call and war room sessions on MS Teams.
- Supported in development of new Tracking Tool on Salesforce.
- Contribute to implementation strategies for improved user engagement.
- Supported team training initiatives and recommended best practices for efficient production.
- Collaborated with cross-functional teams to streamline sales processes, improving overall efficiency and client engagement.
Sales & Customer Service Consultant
Market South Africa
04.2018 - 03.2020
- Marketed in South Africa, executed outbound telemarketing campaigns promoting personal loans, overdraft facilities, and balance transfers.
- Delivered persuasive pitches to potential clients, highlighting the benefits and advantages of the products.
- Maintained accurate records of client interactions and application progress, facilitating efficient follow-up procedures.
Education
Advanced Diploma in Business Management (NQF 7)
Mancosa
Gauteng, Auckland ParkNational Certificate In Generic Management
Cornerstone
online CourseNational Diploma In Journalism And Media Studies
Damelin College
Gauteng, BraamfonteinGrade 12
Mphephu High School
Limpopo, DzananiUser Experience Design - Design
Red And Yellow - Creative School of Business
Cape Town, South Africa 04.2001 -
Skills
Familiar with BDP(Banking delivery platform) and BTP (Banking Transaction platform)
Chewy, Amazon and XDS for authentication process
Salesforce and Tracking Tool
BOTT (Business Of Tomorrow Today)
Proficient in MS Office
Anti-Money Laundering (AML) regulations Know
Your Customer (KYC) guideline
Protection of Personal Information Act (POPIA)
Customer relationship management
Financial product knowledge, Regulatory compliance and banking procedures
Data analysis and Sales strategy
Timeline
Outbound Sales Consultant
ABSA Bank
06.2025 - Current
Sales Consultant
ABSA Bank
03.2020 - 06.2025
Sales & Customer Service Consultant
Market South Africa
04.2018 - 03.2020
User Experience Design - Design
Red And Yellow - Creative School of Business
04.2001 -
Grade 12
Mphephu High School
National Diploma In Journalism And Media Studies
Damelin College
National Certificate In Generic Management
Cornerstone
Advanced Diploma in Business Management (NQF 7)
Mancosa