Mbavhalelo Nengwenani
Regional Quality Leader
PRETORIA
Summary
Accomplished leader with a proven track record at General Electric, enhancing operational efficiency and customer satisfaction through innovative quality management systems and strategic planning. Skilled in team collaboration and ethical behavior, adept at driving quality improvements and fostering a culture of continuous improvement.
Overview
27
27
years of professional experience
Work History
Regional Quality Leader
General Electric
Johannesburg
05.2023 - 12.2024
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Championed the adoption of a customer-centric approach to quality management, ensuring that feedback was actively sought and incorporated into product improvements.
- Led root cause analysis efforts for significant quality incidents, driving timely resolution and implementing preventative measures.
- Conducted regular audits to ensure compliance with industry standards, maintaining company certifications and accreditations.
- Established and tracked quality department goals and objectives.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Monitored staff organization and suggested improvements to daily functionality.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Managed corrective action plans for identified non-conformances during internal audits, ensuring timely resolution and prevention of recurrence.
- Trained staff on quality control procedures and tools, fostering a culture of continuous improvement throughout the organization.
- Developed and maintained a comprehensive quality management system, ensuring adherence to regulatory guidelines and best practices.
- Streamlined documentation processes for increased accuracy and efficiency in record-keeping systems.
- Enhanced production efficiency by optimizing manufacturing processes and improving overall product design.
- Spearheaded process improvements that led to reduced waste generation, contributing to the company''s sustainability goals.
- Led cross-functional teams in the development and execution of quality assurance processes, resulting in higher customer satisfaction.
- Collaborated with suppliers to improve material quality, reducing defects and increasing product reliability.
- Coordinated with engineering teams on critical design reviews, providing valuable input from a quality perspective.
- Championed a proactive approach to risk management within the organization, mitigating potential issues before they impacted product quality or safety.
- Implemented statistical process control techniques for data-driven decision-making in production processes.
- Oversaw the successful implementation of Lean Six Sigma methodologies, resulting in improved operational performance across multiple departments.
- Reduced customer complaints by 50% through thorough root cause analysis and implementation of corrective actions.
- Evaluated emerging technologies for potential integration into existing workflows as part of an ongoing commitment to continuous improvement.
- Facilitated effective communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Improved quality processes for increased efficiency and effectiveness.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Developed and deployed production control plans and created work instructions and procedures.
- Liaised with HR manager to organize and perform quality standard training for new and existing staff.
- Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
- Sorted product and provided expertise on non-conforming product requirements.
- Provided observations, took measurements, and performed tests at various stages according to quality control plan.
- Calibrated instruments and scales in production area and quality lab.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Devised specifications for processes.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Determined quality department standards, practices, and procedures.
- Recorded, analyzed, and distributed statistical information.
- Inspected products and worker progress throughout production.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Reported production malfunctions to managers and production supervisors.
- Implemented new quality assurance and customer service standards.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Specified quality requirements of raw materials with suppliers.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
Regional Parts Service Leader
General Electric
02.2019 - 04.2023
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced staff productivity with regular training sessions and performance evaluations.
- Improved response times to customer inquiries by developing efficient workflows and leveraging technology solutions.
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Collaborated with other departments to resolve complex client issues quickly and effectively.
- Balanced staffing levels appropriately according to demand fluctuations, optimizing labor costs without sacrificing service quality.
- Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
- Implemented new service protocols, resulting in a higher percentage of resolved issues on the first contact.
- Streamlined service processes for improved efficiency and reduced waiting times for customers.
- Ensured compliance with industry regulations through diligent documentation and adherence to established procedures.
- Spearheaded initiatives aimed at enhancing the overall customer experience, resulting in positive feedback from clients and increased brand loyalty.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Contributed to increased sales revenue by identifying upselling opportunities during client interactions.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Played an integral role in launching new products or services, coordinating efforts across multiple teams to ensure seamless implementation from start to finish.
- Managed a team of service representatives, ensuring consistent quality across all interactions.
- Identified areas for improvement in company-wide service standards through regular audits and feedback analysis.
- Reduced employee turnover by implementing effective hiring practices and fostering a positive work environment.
- Maintained detailed records of customer interactions, enabling accurate reporting and analysis to inform future improvements.
- Evaluated customer service staff performance and provided constructive feedback.
Senior Sales and Proposals Manager
General Electric
02.2013 - 01.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Proposals and Tendering Manager
ABB and Actom
03.2007 - 01.2013
- Established rigorous quality assurance procedures leading to fewer errors in final submissions.
- Analyzed client RFPs to identify key requirements, enabling tailored responses that addressed specific needs.
- Secured new business opportunities by crafting persuasive executive summaries highlighting unique selling points.
- Forge strong relationships with internal stakeholders through timely communication of progress updates throughout the bid lifecycle.
- Collated past performance data from project managers to showcase company expertise within specific domains.
- Collaborated with subject matter experts to gather relevant information and develop comprehensive technical solutions.
- Implemented proactive proposal planning, resulting in improved resource allocation and reduced stress on the team during peak periods.
- Conducted post-proposal debriefs to identify areas of improvement, leading to higher success rates in future submissions.
- Increased proposal win rates by developing and implementing effective proposal strategies and processes.
- Streamlined proposal development process, reducing turnaround time and improving overall efficiency.
- Monitored compliance with corporate guidelines, ensuring consistency across all submitted proposals.
- Developed customized templates for various industries, allowing faster response times while maintaining quality standards.
- Established a centralized repository for storing proposal documentation, simplifying access and version control.
- Proactively identified potential risks associated with each opportunity, enabling risk mitigation measures that increased chances of winning bids.
- Organized regular training sessions on industry trends and best practices for the proposal management team.
- Managed cross-functional teams to ensure timely delivery of high-quality proposals for clients.
- Negotiated contracts with external vendors for specialized services required during the proposal development process.
- Trained and mentored junior staff members in proposal writing best practices, enhancing team performance.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Senior Manager, Projects
Siemens
07.1997 - 02.2007
- Developed comprehensive reports for senior leadership outlining project progress, key metrics, challenges faced, and proposed solutions.
- Delivered projects on time and within budget through effective resource allocation and prioritization.
- Improved team collaboration with cross-functional communication strategies.
- Managed change effectively during major transitions, minimizing disruptions to ongoing operations while delivering desired outcomes.
- Established a culture of continuous improvement by fostering open feedback channels and embracing change.
- Achieved project efficiency by streamlining processes and implementing best practices.
- Enhanced stakeholder satisfaction, ensuring timely updates and addressing concerns proactively.
- Implemented agile methodologies, adapting quickly to shifting priorities while maintaining project milestones.
- Elevated team morale by recognizing individual contributions and promoting a positive work environment based on mutual respect.
- Negotiated contracts with vendors and suppliers, securing favorable terms that contributed to overall cost savings.
- Developed high-performing teams by employing targeted recruitment and training initiatives.
- Optimized financial performance with diligent cost management, resulting in increased profitability.
- Ensured compliance with industry standards by incorporating risk management strategies into project plans.
- Leveraged data analysis to identify trends and inform decision-making processes for future projects.
- Innovated process improvements, leading to reduced turnaround times for project deliverables.
- Contributed to organizational growth by identifying gaps in existing services and proposing new solutions that met customer needs.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Facilitated knowledge sharing across the organization through centralized documentation repositories and regular presentations.
- Expanded business opportunities through strategic partnerships and key client relationship building.
- Championed technology adoption, integrating cutting-edge tools to enhance productivity throughout the project lifecycle.
- Mentored junior staff members, providing guidance on career development opportunities within the organization.
- Communicated project plans and progress to key stakeholders and project contributors.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Partnered with project team members to identify and quickly address problems.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Crafted and maintained project plans and schedules to meet organizational objectives.
- Maintained schedules to meet key milestones at every project phase.
- Established and managed change management processes to fulfill successful project transitions.
- Developed and maintained project budgets to control costs and meet organizational and project goals.
- Reported regularly to managers on project budget, progress, and technical problems.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Developed and implemented project plans and budgets to ensure successful execution.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Analyzed project performance data to identify areas of improvement.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
- Facilitated workshops to collect project requirements and user feedback.
- Monitored project progress, identified risks and took corrective action as needed.
Education
Master of Commerce - Projects And Organizational Leadership
Cranefield College
Pretoria, South Africa 04.2001 -
MBA - Strategy And General Management
Management College of South Africa
Durban, South Africa 04.2001 -
Skills
Quality Documentation
Quality Management Systems
Operational Excellence
Ethical behavior
ISO standards knowledge
Quality control tools
Quality Assurance Techniques
Customer Focus
Team Leadership
Decision-Making
Strategic Planning
Root Cause Analysis
Effective Multitasking
Employee Training
Team building
Employee Supervision
Organizational Skills
Team Collaboration
Critical Thinking
Defect Identification
Operational Efficiency
Teamwork and Collaboration
Issue Resolution
Total Quality Management
Operational Improvements
Internal Auditing
Customer Satisfaction
Problem-solving abilities
Corrective Action Implementation
Innovation mindset
Timeline
Regional Quality Leader
General Electric
05.2023 - 12.2024
Regional Parts Service Leader
General Electric
02.2019 - 04.2023
Senior Sales and Proposals Manager
General Electric
02.2013 - 01.2019
Proposals and Tendering Manager
ABB and Actom
03.2007 - 01.2013
Master of Commerce - Projects And Organizational Leadership
Cranefield College
04.2001 -
MBA - Strategy And General Management
Management College of South Africa
04.2001 -
Senior Manager, Projects
Siemens
07.1997 - 02.2007
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