Hi, I’m
Mbanga Olwethu
Mount Frere,EC
Summary
IT Professional with +2 year's experience as an IT technician, I am good in Troubleshooting ICT and Networking and another 2 year as IT sales Assistant & Bid Office Assistant at M2TD Consulting.
Overview
5
years of professional experience
Work History
HPE/M2TD
Bid Office/IT Sales
01.2018 - 12.2020
Job overview
- Making sure Dynamic 365 CRM system is up to date with sales forecast, leads.
- Create New Client accounts on the system.
- Update existing accounts with new scheduled activities.
- Monitor the schedule due dates.
- Working with the Bid Office in completing, rapping and submitting tender documents, tender filling and complete DOAs.
- Compiled an equipment orders list needed.
- Compiling client’s ICT orders and placing them with our suppliers.
- Negotiate price on behalf of the client and compile the budget price.
- Requesting quotation from clients.
- Always on the lookout for new tenders, Compiling Tendering documents, raping bid documents for submission.
- Attending briefing session and reporting back to business.
- Assisting HR on candidate reference check during recruitment.
Gijima/ GDE
IT Technician
01.2016 - 12.2018
Job overview
- Provide first line technical support for all GDE users.
- Manage the BMC remedy system used for logging a call to ITSM service and generating weekly reports.
- Attend to call logs and resolve incidents.
- Update BMC and escalate & transfer calls to relevant IT Department.
- Minimise service disruptions by supporting and maintaining day to day operational issues of the institution and district.
- Report on IT usage and document the status and solution on all pending and resolved incidents and requests on the BMC remedy.
- Desktop configuration- Users outlook emails, Network devices and internet profile setup.
- Maintaining Connectivity and Configuring Laptops to access the wireless AP in the boardrooms, Operating System: XP, Vista WIN7 and Win10.
- Printer maintenance, installation, configuration and testing of networks for all new ICT equipment’s.
- Troubleshoot and report on network/server related issues to network/server team.
- Manage access to the server room and keep an up-to date access register.
- Open PC to find the faulty system and replace them, which includes the motherboard, Power supply unit, hard drives, etc.
- Installation, maintenance and configuration of Desktop systems.
- Help desk administration.
- Connecting User accounts on Directory Services.
- Managing backups.
- Server and Desktop support.
- Maintaining Anti-virus infrastructure.
- Maintaining Windows updates.
- Managing backups.
- Deploying IT systems.
Education
University of Johannesburg
Advanced Diploma from B.I. T
01.2018
University of Johannesburg
Diploma from Business Information Technology
01.2015
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Team management
Time management
Flexible and adaptable
Data entry
Multitasking
Microsoft Word
Dependable and responsible
Calm under pressure
Excellent communication
Personal Information
- ID Number: 9012080881085
- Date of Birth: 1990/12/08
- Gender: Female
- Marital Status: Single
- ID Number: 9012080881085
Qualifications And Certifications
- NYDA training centre, Business Management Certification, 2025-01-01
- Motheo Academy, New Venture Creation Certification, 2024-01-01
- Dell EMC On-line Training Sales, Client Data Security Credentials, 2020-01-01
- Dell EMC On-line Training Sales, Data Center Portfolio credentials, 2019-01-01
- CyberArk On-line Training Sales, Introduction to Privileged Access security, 2019-01-01
- Department of Higher Education and Training Information Technology, Systems Support, 2019-01-01
- University of Johannesburg, Advanced Diploma in B.I. T, 2018-01-01
- Gijima Training Centre, Windows 10 Microsoft, 2017-01-01
- Gijima Training Centre, A+ Certificate CompTIA, 2016-01-01
- Gijima Training Centre, MTA 365 & 366, 2016-01-01
- University of Johannesburg, Diploma in Business Information Technology, 2015-01-01
Medical Health
Healthy
Criminal Convictions
No
References
- Mihloti Sono, Supervisor, Department of Education, mihloti.sono@gauteng.gov.za, 071 475 6856
- Mantshadi Mashabela, HR Manager, M2TD Consulting, MantshadiM@m2td.co.za, 012 665 3884
- Tino Museba, University of Johannesburg, Tmuseba@uj.ac.za, 011 559 4555