Mbali Pretty Mazibuko
Office Administration Assistant & General Office Support
VOSLOORUS
Summary
I am a highly motivated and dedicated woman with strong interpersonal communication skills. My experience in assistant admin and customer care has allowed me to develop strong time, office management and organizational skills. I enjoy working in a team or independently. I am a passionate person who is open to more growth and experience.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Front Desk Manager & Office Support Assistance
Permit Assistance Services
03.2022 - 08.2024
- 1. Recording clients' and suppliers' information as needed (Sage account and Excel).
- 2. Filing of invoices and quotations.
- 3. Reconciling Sage accounting on outstanding accounts.
- 4. Ensure that documents are filed electronically in the right folders.
- Welcoming clients, and handing out important documents, and updated, relevant product information.
- 6. Managing clients appointments and relevant documents.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
Administration assistance
NextCellular contact center
10.2019 - 08.2021
- 1. Obtaining relevant documetation from Visa applicants.
- 2. Filing of invoices and quotations (Sage).
- 3. Scheduling of appointments and sending out appointment letters.
- 4. Assist with backlog of administrative work.
- 5. Ad hoc admin support as and when needed.
- 6. Manage inquires recieved by telephone or email.
Customer Care & Sales Agent
Next360-MVNO
06.2019 - 09.2019
- 1. Sales agent- approaching customers and introducing the SIM Cards.
- 2. Activating reqired sim cards package for customers.
- 3. Ensuring courtesy calls on local and international clients are done.
- 4. Record all customer transactions and agent sale.
- 5. Recruit and train new retailers.
- Assisted call-in customers with questions and orders.
- Maintain existing and new customer relations.
Customer care agent
NextCall
09.2017 - 05.2019
- 1. Customer care agent- taking in-bound calls and making external calls for customer feedback.
- 2. Monitoring all technical requests recieved.
- 3. Ankoledgement of technical requests from customers or supporting structures.
Education
DipHE - N4-Financial management, N5-Financial management, N6-Financial management, Financial accounting, Cost and management accounting, Pastel Accounting, Entrepreneur and Business management
Ekurhuleni West College
Germiston, South Africa01.2016
High school diploma - English 1st Additional language, Isizulu Home Language, Business Studies, Economics, Life Orientation, Accounting, Mathematics
Idlamadoda Secondary School
01.2014
Skills
Service Level Agreement Compliance
References
Permit Assistance Services
Manager;
Shabalala Mpho
Manager
shabalalampho12@gmail.com
0731003348
Permit Assistance Services
Management
Frans Mphahlele
0661943462
fransmphahlele2023@outlook.com
Nextcall/ Next360 MVNO
HR Manager
0843443782
NextCall Call Center
Manager
Nomsa Nyembe
0787771533
DRIVING LICENSE
Driving license category CODE 10
Timeline
Front Desk Manager & Office Support Assistance
Permit Assistance Services
03.2022 - 08.2024
Administration assistance
NextCellular contact center
10.2019 - 08.2021
Customer Care & Sales Agent
Next360-MVNO
06.2019 - 09.2019
Customer care agent
NextCall
09.2017 - 05.2019
High school diploma - English 1st Additional language, Isizulu Home Language, Business Studies, Economics, Life Orientation, Accounting, Mathematics
Idlamadoda Secondary School
DipHE - N4-Financial management, N5-Financial management, N6-Financial management, Financial accounting, Cost and management accounting, Pastel Accounting, Entrepreneur and Business management
Ekurhuleni West College
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