Mbali Pretty Mazibuko
Office Administration Assistant & General Office Support
VOSLOORUS
Summary
I am a highly motivated and dedicated woman with strong interpersonal communication skills. My experience in assistant admin and customer care has allowed me to develop strong time, office management and organizational skills. I enjoy working in a team or independently. I am a passionate person who is open to more growth and experience.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Front Desk Manager & Office Support Assistance
Permit Assistance Services
03.2022 - 08.2024
- 1. Recording clients' and suppliers' information as needed (Sage account and Excel).
- 2. Filing of invoices and quotations.
- 3. Reconciling Sage accounting on outstanding accounts.
- 4. Ensure that documents are filed electronically in the right folders.
- Welcoming clients, and handing out important documents, and updated, relevant product information.
- 6. Managing clients appointments and relevant documents.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
Administration assistance
NextCellular contact center
10.2019 - 08.2021
- 1. Obtaining relevant documetation from Visa applicants.
- 2. Filing of invoices and quotations (Sage).
- 3. Scheduling of appointments and sending out appointment letters.
- 4. Assist with backlog of administrative work.
- 5. Ad hoc admin support as and when needed.
- 6. Manage inquires recieved by telephone or email.
Customer Care & Sales Agent
Next360-MVNO
06.2019 - 09.2019
- 1. Sales agent- approaching customers and introducing the SIM Cards.
- 2. Activating reqired sim cards package for customers.
- 3. Ensuring courtesy calls on local and international clients are done.
- 4. Record all customer transactions and agent sale.
- 5. Recruit and train new retailers.
- Assisted call-in customers with questions and orders.
- Maintain existing and new customer relations.
Customer care agent
NextCall
09.2017 - 05.2019
- 1. Customer care agent- taking in-bound calls and making external calls for customer feedback.
- 2. Monitoring all technical requests recieved.
- 3. Ankoledgement of technical requests from customers or supporting structures.
Education
DipHE - N4-Financial management, N5-Financial management, N6-Financial management, Financial accounting, Cost and management accounting, Pastel Accounting, Entrepreneur and Business management
Ekurhuleni West College
Germiston, South Africa01.2016
High school diploma - English 1st Additional language, Isizulu Home Language, Business Studies, Economics, Life Orientation, Accounting, Mathematics
Idlamadoda Secondary School
01.2014
Skills
Service Level Agreement Compliance
Complaint Resolution
Data Entry
Documentation
Account Management
Customer Relationship Management
Customer care and Support services
Time management
Telephone and email etiquette
References
Permit Assistance Services
Manager;
Shabalala Mpho
Manager
shabalalampho12@gmail.com
0731003348
Permit Assistance Services
Management
Frans Mphahlele
0661943462
fransmphahlele2023@outlook.com
Nextcall/ Next360 MVNO
HR Manager
0843443782
NextCall Call Center
Manager
Nomsa Nyembe
0787771533
DRIVING LICENSE
Driving license category CODE 10
Timeline
Front Desk Manager & Office Support Assistance
Permit Assistance Services
03.2022 - 08.2024
Administration assistance
NextCellular contact center
10.2019 - 08.2021
Customer Care & Sales Agent
Next360-MVNO
06.2019 - 09.2019
Customer care agent
NextCall
09.2017 - 05.2019
High school diploma - English 1st Additional language, Isizulu Home Language, Business Studies, Economics, Life Orientation, Accounting, Mathematics
Idlamadoda Secondary School
DipHE - N4-Financial management, N5-Financial management, N6-Financial management, Financial accounting, Cost and management accounting, Pastel Accounting, Entrepreneur and Business management
Ekurhuleni West College