Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Mbali Precious Zitha

Trainee Manager
Lydenburg
Mbali Precious  Zitha

Summary

Seasoned Management Trainee adept at learning new information quickly to maximize performance. Hardworking and reliable team player dedicated to business success. Offering Number years of experience and company-oriented mindset. Sought out continuous professional development opportunities to further develop expertise in Industry operations while strengthening support for team members. Resourceful leader with good organizational, multitasking and project management abilities. Discerning and performance-oriented in tackling operational problems. Results-oriented Management Trainee driven to consistently exceed objectives in sales, service and operations. History of providing high-quality support to customers and staff alike. Focused on continuous professional development and process improvements. Forward-thinking Job Title proficient in all operational areas of Type organizations. Dedicated to enhancing revenue, customer loyalty and team efficiency to grow profits and support long-term business sustainability. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
years of professional experience

Work History

Lewis Group
Lydenburg

Manager Trainee
11.2021 - Current

Job overview

  • Managed and mentored team of Number employees.
  • Resolved escalated concerns using professionalism and understanding of facets of issue.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Prepared annual budgets with controls to prevent overages.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Explained services and products to customers in friendly and engaging way.
  • Organized projects and contests to increase sales and encourage exceptional customer service.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Handled day-to-day customer or client questions via telephone or email.
  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Conceptualized innovative sales solutions to increase company revenue.
  • Analyzed customer feedback to identify areas for improvement.
  • Gained knowledge of company policies, protocols and processes.
  • Described product to customers and accurately explained details and care of merchandise.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Assisted established management staff with operational oversight, business development, and process improvement strategies.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Edgar's Active
Lydenburg

Retail Associate
04.2016 - 06.2018

Job overview

  • Maintained clean sales floor and straightened and faced merchandise.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Worked with loss prevention in monitoring shopper behavior.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Jet Mart Lydenburg
Lydenburg

Retail Associate
01.2015 - 06.2016

Job overview

  • Maintained clean sales floor and straightened and faced merchandise.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Worked with loss prevention in monitoring shopper behavior.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Jet Mart Kabokweni
Nelspruit

Retail Associate
05.2014 - 01.2015

Job overview

  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Worked with loss prevention in monitoring shopper behavior.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Promoted offerings by expression passion for company brand, products, services and solutions to customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Footgear
Lydenburg

Retail Sales Associate
08.2018 - 08.2021

Job overview

  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Education

Skills Academy
Lydenburg

Advance Certificate from Business Management
02.2015 - 08.2015

Skills

Task delegation

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Timeline

Manager Trainee

Lewis Group
11.2021 - Current

Retail Sales Associate

Footgear
08.2018 - 08.2021

Retail Associate

Edgar's Active
04.2016 - 06.2018

Skills Academy

Advance Certificate from Business Management
02.2015 - 08.2015

Retail Associate

Jet Mart Lydenburg
01.2015 - 06.2016

Retail Associate

Jet Mart Kabokweni
05.2014 - 01.2015
Mbali Precious ZithaTrainee Manager