Overview
Work History
Education
Skills
Timeline
Generic

Mbali Patricia Ngwenya

Consultant
Johannesburg

Overview

12
12
years of professional experience

Work History

Consultant

Absa
11.2018 - Current
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Renegotiated outsourcing contracts to save considerable costs.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Implemented practices and procedures to reduce expenditures and increase savings.
  • Skilled at working independently and collaboratively in a team environment.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked effectively in fast-paced environments.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Applied effective time management techniques to meet tight deadlines.
  • Delivered services to customer locations within specific timeframes.
  • Worked well in a team setting, providing support and guidance.

Water Agent

Rand Water
08.2016 - 12.2018
  • Developed and implemented marketing strategies to maximize sales and attract new clients.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Prepared and presented contracts and other legal documents to clients.
  • Conducted comprehensive market research to identify emerging trends and inform decision-making processes within the agency.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.

Shoprite

Cashiers
11.2011 - 05.2014
  • Proven ability to develop and implement creative solutions to complex problems.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Delivered services to customer locations within specific timeframes.
  • Skilled at working independently and collaboratively in a team environment.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked effectively in fast-paced environments.
  • Identified issues, analyzed information and provided solutions to problems.
  • Organized and detail-oriented with a strong work ethic.

Education

High School Diploma -

Mancosa
Johannesburg, South Africa
04.2001 -

High School Diploma -

Boston
Johannesburg, South Africa
04.2001 -

High School Diploma -

Havatech
Johannesburg, South Africa
04.2001 -

High School Diploma -

Mayflower Secondary School
Mpuluzi
04.2001 -

Skills

    Forecasting and Reporting

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Timeline

Consultant

Absa
11.2018 - Current

Water Agent

Rand Water
08.2016 - 12.2018

Shoprite

Cashiers
11.2011 - 05.2014

High School Diploma -

Mancosa
04.2001 -

High School Diploma -

Boston
04.2001 -

High School Diploma -

Havatech
04.2001 -

High School Diploma -

Mayflower Secondary School
04.2001 -

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