Mbali Patricia Ngwenya
Consultant
Johannesburg
Overview
12
12
years of professional experience
Work History
Consultant
Absa
11.2018 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Renegotiated outsourcing contracts to save considerable costs.
- Evaluated customer needs and feedback to drive product and service improvements.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Implemented practices and procedures to reduce expenditures and increase savings.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Worked effectively in fast-paced environments.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated leadership skills in managing projects from concept to completion.
- Applied effective time management techniques to meet tight deadlines.
- Delivered services to customer locations within specific timeframes.
- Worked well in a team setting, providing support and guidance.
Water Agent
Rand Water
08.2016 - 12.2018
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Prepared and presented contracts and other legal documents to clients.
- Conducted comprehensive market research to identify emerging trends and inform decision-making processes within the agency.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
Shoprite
Cashiers
11.2011 - 05.2014
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered services to customer locations within specific timeframes.
- Skilled at working independently and collaboratively in a team environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated leadership skills in managing projects from concept to completion.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Excellent communication skills, both verbal and written.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Resolved problems, improved operations and provided exceptional service.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked effectively in fast-paced environments.
- Identified issues, analyzed information and provided solutions to problems.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Mancosa
Johannesburg, South Africa 04.2001 -
High School Diploma -
Boston
Johannesburg, South Africa 04.2001 -
High School Diploma -
Havatech
Johannesburg, South Africa 04.2001 -
High School Diploma -
Mayflower Secondary School
Mpuluzi 04.2001 -
Skills
Forecasting and Reporting
CSS
Management Coaching
Decision-Making
Quantitative skills
Business Analysis
Active Listening
Client Engagement
Problem-Solving
Problem-solving abilities
Client rapport
Interpersonal Skills
Effective Communication
Reporting capabilities
Process Analysis
Relationship Building
Timeline
Consultant
Absa
11.2018 - Current
Water Agent
Rand Water
08.2016 - 12.2018
Shoprite
Cashiers
11.2011 - 05.2014
High School Diploma -
Mancosa
04.2001 -
High School Diploma -
Boston
04.2001 -
High School Diploma -
Havatech
04.2001 -
High School Diploma -
Mayflower Secondary School
04.2001 -