Mbali Nana Ignatia Sibeko

Data cleaning of online applications: ensuring information captured by applicants if formatted correctly.

Making sure all queries received via and e-mails are resolved Quality controlling applications made online

Updating applicant’s information and documents received e-mail on the system.

Redirecting applicants email and giving them steps on how to upload their documents.

Redirecting applicants and giving them steps and link on how to process the change of mind online.

Ensuring queries received via emails are resolved timeously.

Capturing and checking of hard copy application forms as and when we receive them

Matric set-up, imports and checking

Index checking

Informed clients of policies and procedures.

Maintained comprehensive product and service knowledge for accurate, informative customer advice.

Answering incoming calls and explaining the process and procedures to applicants.

Dealing with returned emails and post.

Checking is the applicant has made the payment and the application.

Checking if the applications forms were captured correctly and accurately.

Resolving queries telephonically.

Resolved customer problems and complaints.

Collected and distributed messages to team members and managers to support open communication and high customer service.

Corresponded with clients through email, telephone, or postal mail.

Answered phone promptly and directed incoming calls to correct offices.

Kept reception area clean and neat to give visitors positive first impression.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Maintained visitor log for entering and leaving facility for security purposes.

Obtained client information by answering telephone calls.

Resolved caller issues quickly and thoroughly.

Recovering on early and late-stage arrears accounts

Making suitable and realistic arrangements with clients to ensure the amount in arrears is recovered.

Checking if the client is keeping up with the agreed payment arrangement.

Explaining the process to clients and resolving any queries that might arise.

Appointing valuators to evaluate the property.

Liaison with Institutions

Assist institutions queries

Respond to applicants on social media platforms

Attend and career exhibitions and assist with LO teachers workshops organised by both private and public sectors

Be liaison person between the institutions and CAO

Request data reports and stats from IT for institutions

Assist with the compiling of the handbook.

Liaison with institutions the programmes they will be offering in the coming year.

Liaison internally with other departments to ensure institution queries are resolved timeously.

Make accommodation booking and vehicle hire for colleugues who will be attending career fairs.

Prepare presentations for LO Teacher workshops.

• Traveled to promote current programs and drive marketing through trade shows and industry conferences, by attending career expo and LO Educator workshp

Informed clients of policies and procedures.

De-escalated and resolved customer complaints with punctual, polite and professional service.

Handled and promptly resolved customer complaints to maintain professional relationships.

Resolved caller issues quickly and thoroughly.

Obtained client information by answering telephone calls.

Recovering client’s excess from 3rd parties

Use case studies to determine which party was more negligent more liable for the accident/incident.

Negotiate suitable settlement amount with the 3rd party if they are not insured

Make realistic and acceptable payment arrangement with the 3rd party

Negotiate with the 3rd party’s insurance company if the 3rd party is insured

Obtain police reports, accidents report from the police stations on behalf of our client.

Contact witnesses and obtain witnesses written statements.

Make sure the full amount if recovered if our client was not at fault

Resolving queries and advising clients of the recovery process

Maintaining clients trust with the company

Providing excellent customer services.

Recovering from Municipal and\or Government institutions for the damages to our client’s property or vehicle.

Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.

Devised collection recovery strategies to resolve customer issues and delinquent cases.

Performed checks of customer creditworthiness and current situations.

Obtained payment arrangement s and entere details into system.