Mbali Daphney Sibiya
EMBALENHLE
Summary
Dynamic and service-oriented professional with extensive experience as a Receptionist at Mtima Medical Practitioner, excelling in client relations and office management. Proven ability to streamline processes and enhance customer satisfaction through effective communication and meticulous data entry. Adept at managing multi-line telephone systems and fostering a welcoming environment for visitors.
Overview
18
18
years of professional experience
Work History
Receptionist
Mtima Medical Practitioner
06.2021 - 04.2025
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Receptionist
Sekusile Guest House
01.2019 - 02.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Insurance Broker Consultant
Old Mutual
04.2014 - 06.2016
- Provided expert guidance to clients during the claims process, ensuring timely resolution and minimal disruption to their businesses or personal lives.
- Conducted comprehensive risk analysis to identify potential coverage gaps and recommend appropriate insurance products.
- Exceeded sales targets consistently by building strong relationships with clients and understanding their specific insurance requirements.
- Mentored junior brokers, sharing industry knowledge and best practices to enhance overall team performance.
Cash Desk Consultant, Sales Lady
Truworths
02.2007 - 04.2009
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
Education
High School Diploma - Windows 7 Basic Skills, Outlook 2010
Aleph Learning Academy
Secunda, South Africa 04.2001 -
Environmental Management
Funda Institute
Secunda, South Africa 04.2001 -
APROLAB(PROBLEM SOLVING SKILL)
Harambe Learning Academy
Secunda 04.2001 -
No Degree - Office Administration
Damelin
Johannesburg, South Africa 04.2001 -
High School Diploma - Business Management
Isidingo Technical College
Gauteng 04.2001 -
Skills
Data entry
Telephone skills
File management
Office management
Administrative support
Customer/Client relations
Customer and client relations
Time management
Bookkeeping
Clerical support
Verbal and written communication
Office administration
Scheduling appointments
Documentation and reporting
Basic accounting
Typing speed
Meeting preparation
Calendar management
Service-oriented mindset
Multi-line telephone systems
Timeline
Receptionist
Mtima Medical Practitioner
06.2021 - 04.2025
Receptionist
Sekusile Guest House
01.2019 - 02.2020
Insurance Broker Consultant
Old Mutual
04.2014 - 06.2016
Cash Desk Consultant, Sales Lady
Truworths
02.2007 - 04.2009
High School Diploma - Windows 7 Basic Skills, Outlook 2010
Aleph Learning Academy
04.2001 -
Environmental Management
Funda Institute
04.2001 -
APROLAB(PROBLEM SOLVING SKILL)
Harambe Learning Academy
04.2001 -
No Degree - Office Administration
Damelin
04.2001 -
High School Diploma - Business Management
Isidingo Technical College
04.2001 -