Mbali Xhentsa
Johannesburg
Summary
Aspiring fashion designer, obtaining a Diploma in Fashion Design, eager to learn and grow within the industry. Demonstrates strong customer service skills, adaptability, and a commitment to providing valuable support to clients. Enthusiastic about contributing fresh ideas and creativity to a dynamic team environment.
Overview
1
1
year of professional experience
Work History
Call Centre Agent
Vodacom Trade Partner
Johannesburg, South Africa
05.2023 - 01.2024
- Made calls daily to encourage customers to upgrade their contracts, i.e. to get better phones, or better airtime or data packages.
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Followed up on customer interactions to provide further support.
- Made a high volume of sales calls per day, exceeding the company’s outbound call targets.
- Received calls and redirected individuals to relevant departments for smooth customer care.
Education
Diploma in Fashion Design - Fashion Design
Tshwane University of Technology
Pretoria, GP 2024 - Current
Skills
- Customer service
- Multitasking
- Computer literate: Adobe Illustrator, Photoshop
- Crochet Artist
- Seamstress
- Quality Control
Languages
English
Advanced
C1
Afrikaans
Intermediate
B1
isiXhosa
Proficient
C2
Hobbies and interests
- Crochet artist
- Create designs using Adobe Illustrator
- Create patterns for my designs
Timeline
Call Centre Agent
Vodacom Trade Partner
05.2023 - 01.2024
Diploma in Fashion Design - Fashion Design
Tshwane University of Technology
2024 - Current