MBALI SYLVIA NXUMALO
Faculty Officer | Administrative Professional
Johannesburg
Summary
Mbali is a process-oriented Faculty Officer with 6 years of experience in an academic environment, known for advanced administrative skills and expertise in processing applications and managing documentation to deliver exceptional service. She is committed to performance improvement, Mbali excels in facilitating processes that align with and support organizational objectives, ensuring efficiency and effectiveness in every aspect of their role. Her attributes consist of the ability to diligently carry out tasks given to her and work effectively as an individual & a team player. Mbali is a determined individual, who believes that her knowledge and experience can bring about positive and productive change in an organization.
Overview
16
16
years of professional experience
5
5
Certifications
1
1
Language
Work History
Faculty Officer | CLM
University of the Witwatersrand
08.2018 - 01.2025
- Provide a wide range of administrative support within the faculty, including supporting and contributing to the effective delivery of Registry administrative procedures and processes.
- Ensure that the life-cycle activities of a student are carried out meticulously and efficiently by assisting the Deputy Registrar in the effective operation of essential academic and student administrative functions.
- Managed the administration applications and registration of new and returning students over 700.
- Collaborate with SEnc/Schools regarding admission of new students and preparation of registration forms and venues.
- Provide effective communications with students by sending information regarding applications, examinations and registrations, and dealing with queries.
- Maintain student data by coding and amending records.
- Assist with Examination Process by conducting relevant coding and publishing.
- Verify that students have met the requirements for their qualification and ensure their names appear on the graduation list.
- Provide event coordination assistance at graduation ceremonies.
- Assist with checking submissions and sending relevant information to examiners.
- Compile reports and communicate the outcome of Research Report to students.
Admissions Officer: Academic Programme
Wits Business School
07.2015 - 07.2018
- Analysed the applications of prospective students for PDBA and PDM Programmes based on standard admission policies and aided with recruitment activities, student interviews, admission publications and information sessions.
- Acted as the face of the academic Programmes, building and maintaining good relationships with applicants.
- Advised students about the programs offered, admission procedure, eligibility and costs involved.
- Aided students to complete the enrolment forms, reviewed applications and referred students to financial services personnel as required.
- Developed innovative communication strategies, recruitment strategies and enrolment plans in coordination with senior management to attract and enroll more students.
- Ensured compliance with school policies by making ethical decisions and consulting the selection committee.
- Provided a reception service for the Academic Office, ensuring maintaining high standards of customer care and service excellence.
- Appointed to stand in for the PDM Programme Manager while on maternity leave.
Administrative Assistant/Academic Programme
Wits Business School
08.2013 - 07.2015
- Document Management: Typing, scanning, photocopying, and managing records, including student data or staff, reports.
- Communication & Liaison: Acting as a point of contact for staff, students, and visitors; managing switchboards, and drafting correspondence.
- Operational Support: Ordering stationery and office supplies, maintaining office equipment, and assisting with travel arrangements.
- To liaise with academic staff, students and industry personnel on a regular basis.
Receptionist
Soweto Hotel and Conferencing Centre
08.2012 - 12.2012
- Performed a variety of administrative and clerical tasks, including acting as the first point of contact for clients and managing the front desk.
- Coordinated front-desk activities, including attending to and distributing email correspondence and redirecting phone calls.
- Arranged and served food and beverages to high profile clients.
- Coordinated guest services, including event support and VIP assistance.
Promoter
Creative Counsel
06.2009 - 01.2012
- Conducted product demonstrations and promotional events to drive customer engagement.
- Assisted in marketing campaigns to increase brand visibility and sales.
Education
Postgraduate Diploma - Philanthropy and Resource Mobilization
Wits Business School
Johannesburg, South Africa01.2025
Bachelor of Arts - Politics, Philosophy, and Economics
UNISA
Johannesburg, South Africa01.2023
National Diploma - Public relations
Unisa
Johannesburg, South Africa01.2007
Skills
Academic Administration & Student Services
Process Implementation & Optimization
Admissions & Registration Management
Relationship Building & Stakeholder Engagement
Student Advisory & Support
Stakeholder Engagement
Cross-Department Collaboration
Recruitment & Enrolment Support
Professional Communication
Client-Facing Service Delivery
Deadline & Schedule Management
Attention to Detail
Problem Solving
Team Collaboration
Accomplishments
- This significantly contributed to the growth of one of the biggest Programmes offered by the school (PDM, PDBA & MBA Programmes) and managed to surpass the target number in 3 consecutive years.
- Managed the qualification of 13 PhD students, which was the first for the Wits School of Governance.
Certification
Business Writing Course – Wits (2018)
ADDITIONAL INFORMATION
- Driver’s License: Code 10
- Notice Period: immediately
Timeline
Faculty Officer | CLM
University of the Witwatersrand
08.2018 - 01.2025
Admissions Officer: Academic Programme
Wits Business School
07.2015 - 07.2018
Administrative Assistant/Academic Programme
Wits Business School
08.2013 - 07.2015
Receptionist
Soweto Hotel and Conferencing Centre
08.2012 - 12.2012
Promoter
Creative Counsel
06.2009 - 01.2012
Postgraduate Diploma - Philanthropy and Resource Mobilization
Wits Business School
Bachelor of Arts - Politics, Philosophy, and Economics
UNISA
National Diploma - Public relations
Unisa