Mbali Sicetsha

• Security awareness through training.

• Identify vulnerabilities and mitigation.

• Scanning networks and conducting vulnerability assessments in hands on lab environment.

• Proved successful working within tight deadlines and fast-paced atmosphere.

● Installations, configurations, and repairs of Ricoh devices for Sanlam. ● Dispatch cartridges to clients.

● Keep documents and paper trails for Ricoh devices that are at Sanlam. ● Make sure clients get a response on time on their requests and queries.

● Ordering of toners for Sanlam nationally.

● Ensure all special tools, equipment and spares issued by the company are used and looked after.

● Maintain accurate boot stock toners which have been issued to me

• Oversaw daily operations to ensure high levels of productivity.
• Handled calls per day to address customer inquiries and concerns.
• Prepared a variety of different written communications, reports and documents to ensure smooth operations.
• Exceeded goals through effective task prioritization and great work ethic.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Used Microsoft Word and other software tools to create documents and other communications.
• Received and processed stock into inventory management system.

In this Learnership, I was specifically trained for workplace readiness. I learnt about how to conduct myself in a workspace. The training was so essential to me as it taught me how to be on my best behavior at work and ethically perform every task given to me. After 6 months in the Learnership, I was placed at Ricoh SA for workplace experience.