Mbali Shezi
Durban
Summary
Quality Assurance Officer with more than 10 year’s experience in administration. Highly skilled in office coordination, communication and maintaining professional relationships both internally and externally. Known for strong multitasking abilities, strategic planning, and a high level of attention to detail. Passionate about delivering outstanding service and supporting efficient business operations.
Overview
14
14
years of professional experience
Work History
Quality Assurance Officer
National Bioproducts Institute NPC
01.2022 - Current
- Ensure effective management of applicable controlled documents and batch records (printing, issuing, receiving, filing, archiving).
- Ensure availability of working and master documents as required by all departments within NBI.
- Ensure that applicable SAP QM Notifications are managed.
- Ensure proper management of product retention samples following receipt by QA (safe and systematic storage, monitoring and reporting on storage conditions).
- Ensure that the Quality Administration system operates in compliance with set procedures and cGMP requirements.
- Provide the required administrative support to the QA department.
- Master Documents Preparation, distribution and control of authorised copies of master documents required for reference at the workplace.
- Ensure that Department Files and Indexes are kept by responsible person with current versions at all times.
- Maintenance of the system in place for distribution of authorised copies of master documents in order to ensure that only the latest version is available in the work place.
- Procedure Control Documents (PCD) Specification Documents Logbooks. Filing of documents. Filing of completed logbooks and manufacturing batch records in an organised manner.
- Archiving of applicable documents at offsite storage within stipulated timelines.
- Liaise with offsite storage service provider for retrieval of archived documents, when required.
- Assist with the compilation of reports, meeting minutes, presentations and formatting of documents in conjunction with the QASO/QA Manager to support departmental initiatives.
- Assist with travel arrangements and bookings, and auxiliary requirements for meetings/trainings/audits (booking of venues, refreshments) where required.
- Support the training initiatives of the department by assisting with uploading departmental SOPs onto Skillogical.
- Provide training as identified by the QASO.
- Serve as a support resource in the absence of the QA Administrator and the QA Co-ordinator.
- General communication and liaising with other departments as required to support QA.
Laboratory Administrator (Fertilizer Advisory Services, Diagnostic and Analytical Unit)
South African Sugarcane Research Institute (SASRI)
07.2012 - 12.2021
- Maintain the FAS Quality Management System in accordance with ISO/IEC 17025:2017 and ISO 9001:2015
- Assist with the Quality Management System by following approved laboratory procedures, quality records.
- Report on sample turnaround times at the FAS ISO meeting.
- Report on Customer complaints/Queries at the FAS ISO Meeting.
- Maintain the FAS Quality Improvement program in accordance with ISO/IEC 17025:2017 and ISO 9001:2015.
- Compile and report on client feedback, corrective actions, supplier problems and any other measurement of the effectiveness of the QMS.
- Assist the Laboratory manager produce quality reports on measurement of the QMS.
- Participate in the Corrective actions investigation, reporting and closing.
- Assist the laboratory manager in the preparation of audits and management reviews.
- Participate in FAS ISO meetings and Analytical meetings including Management review.
- Overseeing the Reception and Sample preparation areas.
- Assist with management of sample preparation (drying, grinding, milling, and pressing discs).
- Capture and maintain customer information.
- Registration of all samples into Oracle.
- Provide Quotes to Clients.
- Respond to client queries and report to the Laboratory Manager for follow-up.
- Maintain stock level and issuing and despatching boxes and sample labels as requested.
- Keep the Laboratory Manager informed of the number of samples received and reporting on backlog.
- Check invoice proof listing and verify invoices before dispatching to accounts.
- Liaise with finance in maintaining the client database and any other invoice queries.
- With assistance of FAS Admin staff and Laboratory manager, co-ordinate the chemical and equipment stores.
- Ordered supplies for the laboratory as needed.
Receiving Clerk
Donnybrook Spar
11.2011 - 05.2012
- Receiving Stock.
- Capturing data using SIGMA (Spar Integrated System).
- Customer Quotations for clubs.
- Maintaining Stock orders on a weekly basis.
- Updating Prices on the store floor.
- Capturing Stock Promotion.
- Doing goods received vouchers.
- Cashier Supervisor when needed.
Administrative Assistant (Work Experience Student)
South African Sugar Association (SASA)
03.2011 - 08.2011
- Welcoming guests.
- Making Agenda packs.
- Making travel arrangements.
- Sorting documents and handling the Phone.
- Organising meetings.
- Carrying out other administrative duties (Faxing, E-mailing, Typing, Filing, Scanning, Photocopying).
Education
Bachelor of Technology - Quality Management
Durban University of Technology
National Diploma - Office Management and Technology
Durban University of Technology
National Senior Certificate -
Our Lady of the Rosary Secondary School
Pharmacist Assistant (Post Basic)
S Buys Academy
Skills
- SAP
- Microsoft Word
- Microsoft Outlook
- Oracle
- SharePoint
- Excel
- Publisher
- PowerPoint
- LIMS (Laboratory Information Management System)
- Interpersonal skills
- Communication (Written and Verbal)
- People Skills (Clients Oriented)
- Planning & Organising
- Multi-tasking
- Working Independently
- Team player
References
- Welcome Ngcobo, Supervisor, 0826779481 or 0826785352
- Naven Naicker, South African Sugarcane Research Institute, Laboratory Manager, 0614376010 or 0315087476
- Bongiwe Shelembe, South African Sugarcane Research Institute, SHEQ Officer, 0609555064 or 0315087580
Additional Details
8709200833083, Female, Black, South African, Code 08 (with own vehicle)
Achievements And Leadership Positions
- 2013, Attended workshop for Internal Quality Auditor, Environmental, Quality & Training Consultants (IQS)
- 2014, Placed as FAS Section Supervisor for Admin.
- 2015, Attended workshop for Customer Service by Vetta Communication.
- 2017, Attended training course on new generation ISO Standards (ISO 9001:2015, ISO 14000:2015, OHSAS 18001) by IQS.
- 2020, Minute Taking and Conducting Effective Meetings training by Vetta Internationale.
Languages
English
Proficient
C2
Timeline
Quality Assurance Officer
National Bioproducts Institute NPC
01.2022 - Current
Laboratory Administrator (Fertilizer Advisory Services, Diagnostic and Analytical Unit)
South African Sugarcane Research Institute (SASRI)
07.2012 - 12.2021
Receiving Clerk
Donnybrook Spar
11.2011 - 05.2012
Administrative Assistant (Work Experience Student)
South African Sugar Association (SASA)
03.2011 - 08.2011
Bachelor of Technology - Quality Management
Durban University of Technology
National Diploma - Office Management and Technology
Durban University of Technology
National Senior Certificate -
Our Lady of the Rosary Secondary School
Pharmacist Assistant (Post Basic)
S Buys Academy