Mbali Nozizwe Mdluli
Administration Support
Durban
Summary
Offering strong communication and interpersonal skills, eager to learn and develop within professional environment. Contributes to smooth and efficient office workflow by handling phone calls and appointments, and maintaining organized records. Ready to use and develop organizational and customer service skills in any needed role.
Overview
3
3
years of professional experience
36
36
years of post-secondary education
Work History
Receptionist Administrator
Big Five Accident Repair Shop
01.2023 - 02.2025
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Personal Assistant
Siyaya Attorneys
02.2022 - 11.2022
- Dairy scheduling
- Appointment booking
- Travel arrangements
- Administration support
- Bookkeeping
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Maintained appropriate filing of personal and professional documentation.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Displayed absolute discretion at handling confidential information.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Used discretion when handling confidential information.
- Accomplished project deadlines by assisting with task completion whenever required.
- Kept detailed track of household and maintenance inventory and schedules.
- Maintained confidentiality, handled sensitive information with discretion and integrity.
- Boosted team morale, organized team-building activities that fostered positive work environment.
- Improved organizational culture, initiated wellness program that promoted work-life balance.
- Improved stakeholder communication, crafted and distributed concise briefing materials for executive presentations.
Education
High School Diploma -
Advisor Progressive College
EMpumalanga, South Africa 04.2001 - 11.2015
Advanced Higher Certificate - Public Management & Governance
University of Johannesburg
Johannesburg, South Africa 04.2001 - 11.2022
Skills
Data analytics
Records search
Computer literacy
Mail handling
Reception management
Guest relations
Fee collection
Office equipment maintenance
Reception area maintenance
Payment collection
Appointment setting
Multi-line phone operation
Interests
Literature
Environmental conservation
Art
Pilates
Travel
Timeline
Receptionist Administrator
Big Five Accident Repair Shop
01.2023 - 02.2025
Personal Assistant
Siyaya Attorneys
02.2022 - 11.2022
High School Diploma -
Advisor Progressive College
04.2001 - 11.2015
Advanced Higher Certificate - Public Management & Governance
University of Johannesburg
04.2001 - 11.2022