Mbali Nkosi
Store Controller
Carolina
Summary
Accomplished Store Manager at Rage Distribution, adept in strategic planning and team leadership, significantly increased store profitability through efficient inventory management and customer service excellence. Skilled in POS systems and staff mentoring, my proactive approach and vendor management expertise have fostered positive customer relationships and enhanced operational efficiency.
Overview
3
3
years of professional experience
1
1
Language
Work History
Store Manager
Rage Distribution
03.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Shop Assistant
Rage Distribution
10.2021 - 03.2022
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Reduced wait times by efficiently processing transactions at the cash register.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Organized shelves to remove slow moving items and add new merchandise.
Education
Matric
Zinikeleni Secondary School
Mpumalanga, South Africa 2018
Skills
Accurate money handling
Type laws and regulatory compliance
Vendor management
Hourly shift management
Team Building
Strategic thinker
Order management
Sales expertise
Staff Management
Training and mentoring
Customer Response
Merchandising
Operations
POS systems
Team leadership and coaching
Timeline
Store Manager
Rage Distribution
03.2022 - Current
Shop Assistant
Rage Distribution
10.2021 - 03.2022
Matric
Zinikeleni Secondary School