Summary
Overview
Work History
Education
Skills
Additional Information
Netball, Hiking, Reading Books
Timeline
Generic
Mbali Nkosi

Mbali Nkosi

Customer Care, Sales, Administration
Gauteng

Summary

  • Enterprising Independent Distributor with proven history of implementing modern and dynamic merchandising tactics to maximize profits. Dedicated to staying knowledgeable about changing markets for best-in-class service. Trained Herbalife Product sales with understanding of Target markets.
  • Goal-oriented with years of experience in product sales. Skilled at increasing sales by closely monitoring customer accounts and using systems for sales tracking. Dedicating to thorough collaboration with vendors and suppliers.
  • Service-oriented driver with years of experience delivering to customers. Intelligent, fast learner quickly memorizes delivery areas, finds destinations and explains latest product information. Excellent time management skills to deliver on time.
  • Experienced sales team member successful at managing profitable routes. Highly organized and proactive in maintaining accounts, servicing customers and accounting for funds. Service-oriented and unafraid to tackle challenging targets.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Admin,Data Capturing,Customer Care or Sales position. Ready to help team achieve company goals.

Overview

14
14
years of professional experience
6
6
years of post-secondary education

Work History

Herbalife Independent Distributor

HERBALIFE NUTRITION
Gauteng
12.2016 - Current


  • Updated marketing strategies to include social networks; resulting increase in sales.
  • Monitored audiences and markets success rate in self-created customer lists.
  • Designed dynamic product displays to increase product sales
  • Sales
  • Health and wellness coach for customers
  • Team training and coaching
  • Follow up on clients
  • Do presentation for clients and my
    distributors in my organization
  • Deliveries and collection/shipment
  • Weekly stats and evaluation

Sales Executive

ONE PLAN HEALTH INSURANCE
Gauteng
09.2015 - 01.2017
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Administration
  • Prepare detailed and professional written
    Proposals and quotations
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.

Filling Clerk

ROTEK AND ROSHCON
Gauteng
02.2014 - 05.2014
  • Responded to internal and external requests for information.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
  • Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
  • Admin for Governance/Procurement Department
  • Handled Tender Documents
  • Maintained organized filing system to facilitate easy retrieval of documents.

Admin and Sales

SA Canopy
Gauteng
11.2013 - 01.2014
  • Collected and maintained file of receipts to coordinate expense report submission.
  • Created and maintained reports, documents and presentations to assist with administrative support.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Retention Agent

DISCOVERY HOLDINGS
Gauteng
10.2011 - 06.2012
  • Reviewed successes and failures to learn from previous mistakes.
  • Utilized knowledge of customer experience to create specialized plans for customer retention.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
  • Implemented employee incentive programs to promote positive work culture and increase retention.
  • Evaluated current customer retention strategies and recommended improvements.
  • Identified changing customer needs and adapted service strategies to meet them.
  • Established customer retention programs to improve loyalty and increase lifetime value.
  • Developed loyalty programs and initiatives to incentivize repeat business.
  • Assisted product development to build exciting customer offerings, increasing repeat business.
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Developed new strategies for customer retention activities.
  • Reported issues and recognized development areas to eliminate repeat occurrences.

Customer Care Representative

DISCOVERY HOLDINGS
Gauteng
05.2009 - 10.2011
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Logged call information and solutions provided into internal database.
  • Assisted call-in customers with questions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Doing admin for the whole team.
  • Taking escalated calls
  • Navigated multiple computer systems and applications to find information.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Analyzed customer feedback for process improvements to achieve long-term business objectives.

Education

High School Diploma -

Wordsworth High School
Benoni, South Africa
01.2002 - 12.2006

No Degree - ICDL International Computer Drivers Lisence

UNISA
Pretoria, South Africa
01.2007 - 12.2007

No Degree - Call Centre Certificate

Sir Edwards Business Consultancy School
04.2001 -

No Degree - R.E5 Regulatory Exam

MOONSTONE
South Africa
04.2001 -

No Degree - Higher Certificate In Financial Planning

Milpark Education
South Africa
04.2001 -

Skills

Territory development

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Additional Information

I am a registered Doctor/ Traditional Healer practicing ,serving and helping people part-time

Doctor Practice no. 5541/23

registered under : Mhlabuhlangene School of African Medicine

Netball, Hiking, Reading Books

I play netball, Hike occassionally, part of a book club for personal development purposes.

Timeline

Herbalife Independent Distributor

HERBALIFE NUTRITION
12.2016 - Current

Sales Executive

ONE PLAN HEALTH INSURANCE
09.2015 - 01.2017

Filling Clerk

ROTEK AND ROSHCON
02.2014 - 05.2014

Admin and Sales

SA Canopy
11.2013 - 01.2014

Retention Agent

DISCOVERY HOLDINGS
10.2011 - 06.2012

Customer Care Representative

DISCOVERY HOLDINGS
05.2009 - 10.2011

No Degree - ICDL International Computer Drivers Lisence

UNISA
01.2007 - 12.2007

High School Diploma -

Wordsworth High School
01.2002 - 12.2006

No Degree - Call Centre Certificate

Sir Edwards Business Consultancy School
04.2001 -

No Degree - R.E5 Regulatory Exam

MOONSTONE
04.2001 -

No Degree - Higher Certificate In Financial Planning

Milpark Education
04.2001 -
Mbali NkosiCustomer Care, Sales, Administration