Mbali Nkosi
Customer Care, Sales, Administration
Gauteng
Summary
- Enterprising Independent Distributor with proven history of implementing modern and dynamic merchandising tactics to maximize profits. Dedicated to staying knowledgeable about changing markets for best-in-class service. Trained Herbalife Product sales with understanding of Target markets.
- Goal-oriented with years of experience in product sales. Skilled at increasing sales by closely monitoring customer accounts and using systems for sales tracking. Dedicating to thorough collaboration with vendors and suppliers.
- Service-oriented driver with years of experience delivering to customers. Intelligent, fast learner quickly memorizes delivery areas, finds destinations and explains latest product information. Excellent time management skills to deliver on time.
- Experienced sales team member successful at managing profitable routes. Highly organized and proactive in maintaining accounts, servicing customers and accounting for funds. Service-oriented and unafraid to tackle challenging targets.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Admin,Data Capturing,Customer Care or Sales position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Herbalife Independent Distributor
HERBALIFE NUTRITION
Gauteng
12.2016 - Current
- Updated marketing strategies to include social networks; resulting increase in sales.
- Monitored audiences and markets success rate in self-created customer lists.
- Designed dynamic product displays to increase product sales
- Sales
- Health and wellness coach for customers
- Team training and coaching
- Follow up on clients
- Do presentation for clients and my
distributors in my organization - Deliveries and collection/shipment
- Weekly stats and evaluation
Sales Executive
ONE PLAN HEALTH INSURANCE
Gauteng
09.2015 - 01.2017
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Administration
- Prepare detailed and professional written
Proposals and quotations - Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
Filling Clerk
ROTEK AND ROSHCON
Gauteng
02.2014 - 05.2014
- Responded to internal and external requests for information.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
- Admin for Governance/Procurement Department
- Handled Tender Documents
- Maintained organized filing system to facilitate easy retrieval of documents.
Admin and Sales
SA Canopy
Gauteng
11.2013 - 01.2014
- Collected and maintained file of receipts to coordinate expense report submission.
- Created and maintained reports, documents and presentations to assist with administrative support.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Retention Agent
DISCOVERY HOLDINGS
Gauteng
10.2011 - 06.2012
- Reviewed successes and failures to learn from previous mistakes.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Implemented employee incentive programs to promote positive work culture and increase retention.
- Evaluated current customer retention strategies and recommended improvements.
- Identified changing customer needs and adapted service strategies to meet them.
- Established customer retention programs to improve loyalty and increase lifetime value.
- Developed loyalty programs and initiatives to incentivize repeat business.
- Assisted product development to build exciting customer offerings, increasing repeat business.
- Built constructive customer relationships to improve loyalty and recommendations.
- Developed new strategies for customer retention activities.
- Reported issues and recognized development areas to eliminate repeat occurrences.
Customer Care Representative
DISCOVERY HOLDINGS
Gauteng
05.2009 - 10.2011
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Assisted call-in customers with questions.
- Resolved concerns with products or services to help with retention and drive sales.
- Doing admin for the whole team.
- Taking escalated calls
- Navigated multiple computer systems and applications to find information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
Education
High School Diploma -
Wordsworth High School
Benoni, South Africa 01.2002 - 12.2006
No Degree - ICDL International Computer Drivers Lisence
UNISA
Pretoria, South Africa 01.2007 - 12.2007
No Degree - Call Centre Certificate
Sir Edwards Business Consultancy School
04.2001 -
No Degree - R.E5 Regulatory Exam
MOONSTONE
South Africa 04.2001 -
No Degree - Higher Certificate In Financial Planning
Milpark Education
South Africa 04.2001 -
Skills
Territory development
Account development
Business transactions
Merchandise sales
Self-Motivated
Flexible and Adaptable
Organization and Time Management
Cultural Awareness
Training and Development
Active Listening
Product presentation
Additional Information
I am a registered Doctor/ Traditional Healer practicing ,serving and helping people part-time
Doctor Practice no. 5541/23
registered under : Mhlabuhlangene School of African Medicine
Netball, Hiking, Reading Books
I play netball, Hike occassionally, part of a book club for personal development purposes.
Timeline
Herbalife Independent Distributor
HERBALIFE NUTRITION
12.2016 - Current
Sales Executive
ONE PLAN HEALTH INSURANCE
09.2015 - 01.2017
Filling Clerk
ROTEK AND ROSHCON
02.2014 - 05.2014
Admin and Sales
SA Canopy
11.2013 - 01.2014
Retention Agent
DISCOVERY HOLDINGS
10.2011 - 06.2012
Customer Care Representative
DISCOVERY HOLDINGS
05.2009 - 10.2011
No Degree - ICDL International Computer Drivers Lisence
UNISA
01.2007 - 12.2007
High School Diploma -
Wordsworth High School
01.2002 - 12.2006
No Degree - Call Centre Certificate
Sir Edwards Business Consultancy School
04.2001 -
No Degree - R.E5 Regulatory Exam
MOONSTONE
04.2001 -
No Degree - Higher Certificate In Financial Planning
Milpark Education
04.2001 -